voice picking and rf technology merge in the warehouse
DESCRIPTION
The traditional distinction between voice picking and RF applications is disappearing as old school voice-directed warehouse applications are giving way to multi-modal voice applications that combine voice direction, speech recognition, barcode scanning and device displays. This presentation from Lucas Systems describes the market changes that are driving companies to adopt multi-modal voice - including the need for improved product traceability.TRANSCRIPT
Lucas Systems, Inc.11279 Perry HighwayWexford, PA 15090
phone 724, 940. 7000fax 724. 940. 7001
When Worlds Collide:How Multi-Modal Voice Applications Are Changing the
Face of DC Operations
www.lucasware.com
A 2013 survey by SCI shows that voice-directed applications are well-established in the warehouse, and adoption is accelerating. When most
people think of voice they think “voice picking” but a growing percentage of DCs are using voice beyond picking.
www.lucasware.com
Not surprisingly, warehouse managers in DCs using voice are generally far more satisfied with warehouse operations.
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Current voice users have seen benefits across the top two DC performance requirements: labor efficiency and order accuracy. As the next slides show,
the need for speed and accuracy are increasing…
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Source: From Cost Center to Growth Center: Warehousing 2018, Motorola
Solutions, 2013
This recent survey shows that DCs are
expanding, and complexity is
increasing: SKU proliferation,
increased inventory turns,
etc.
www.lucasware.com
Source: From Cost Center to Growth Center: Warehousing 2018, Motorola Solutions, 2013
In addition to speed and accuracy, traceability is coming to the fore. As a result, more and more DCs are embracing multi-modal applications that
combine voice and RF (screen and barcode scanning).Every Jennifer™ VoicePlus application delivered since 2005 is multi-modal.
www.lucasware.com
Voice-only Solutions
Voice-Enablement
First Generation Multi-Modal Solutions
Advanced Multi-Modal Solutions
Advanced multi-modal solutions combine the latest voice and mobile technologies with sophisticated applications (task interleaving, adaptive workflows) to drive transformational gains in DC efficiency - far beyond
what you would get with voice-enablement or voice-only systems.
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• Leverage versatility of RF devices for most efficient transaction
• Real-time visibility/dashboards to
warehouse operations
• Hands and eyes-free allows staff to navigate smoothly
• Process improvement/reengineering
• Leverage new tools todrive greatest gains
Process Optimizatio
n
Voice-Directed Workflow
Multi-Modal Data
Capture
Real-time Performanc
e Managemen
t Tools
Multi-modal opens up a world of process flexibility. To get the most of the possibilities, take a holistic approach to process design and technology
selection – apply the best technology for each task.
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Summary
• Voice is a proven solution for improving distribution operations – now more than ever, it’s a critical technology.
• Voice solutions of the past are giving way to rich, multi-modal applications.
• To get transformational gains with multi-modal applications you need a different approach:– Treat your multi-modal project as a process improvement
opportunity.
– Understand the appropriate role of voice, scanning and screens.
– Think closely about the warehouse floor and carefully consider ease of use, training, and up- and downstream processes.
– Look beyond the warehouse floor for means to improve management effectiveness and customer service.
Lucas Systems, Inc.11279 Perry HighwayWexford, PA 15090
phone 724, 940. 7000fax 724. 940. 7001
Thank You!