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Access Audit Report –
Office of Deputy Collector, Sadar
Jhansi
June 2016
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Introduction
Department of Empowerment of Persons with Disabilities (DEPwD) has launched Accessible India Campaign (Sugamya Bharat Abhiyan -
http://accessibleindia.gov.in/) as a nation-wide Campaign for achieving universal accessibility for Persons with Disabilities (PwDs).
DEPwD has commissioned v-shesh Learning Services Private Limited (v-shesh) to conduct accessibility audit of 9 buildings/ locations in Jhansi:
1. Office of Joint Development Commissioner, Jhansi Division
2. Department of Irrigation, Jhansi
3. Zilla Panchayat, Jhansi
4. Rural Engineering Department, Jhansi block
5. Bundelkhand Institute of Engineering and Technology, Jhansi
6. Office of Assistant Divisional Transportation Officer, Jhansi
7. Office of Deputy Collector, Sadar
8. Office of Deputy Collector, Tahrauli
9. Office of Deputy Collector, Garautha
These audits were conducted to identify barriers to access for people with physical and sensory impairments as a pre cursor to improving
accessibility at these locations. Audits have been conducted and reports are being provided using checklist provided to maintain consistency
across departments/ locations. Scope of this audit includes both physical environment but also of information and services provided. Approach to
the audit was participatory and included discussions with management as well as visitors/ users/ people with disabilities on needs and suggestions
related to changes in internal and external environment to eliminate barriers.
Access Audit Report for Office of Deputy Collector, Sadar, Jhansi
TABLE OF CONTENT FOR PART A -
PART A (A) -OFFICE OF JOINT DEVELOPMENT COMMISSIONER………………………………………………………………………………………....1
PART A (B) - INFORMATION ABOUT AUDIT …………………………………………………………………………………………………………………….2
PART A (C) - SUMMARY OF RATINGS…………………………………………………………………………………………………………………………….3
TABLE OF CONTENT FOR PART B -
SECTION 1-ACCESSIBILITY OF INFORMATION AND COMMUNICATION RELATING TO SERVICES …………………………………………………8
SECTION 2-EVALUATION OF SERVICES ……………………………………………………………………………………………………………………… 10
SECTION 3-AUDIT OF PHYSICAL ASPECTS ………………………………………………………………………………………………………………… 14
SECTION 3.1 -EXTERNAL ENVIRONMENT ……………………………………………………………………………………………………………………………...............14
Entrance and Accessible Route ……………………………………………………………………………………………………………………………………..14
Parking and Alighting ………………………………………………………………………………………………………………………… ……………………….20
SECTION 3.2 -INTERNAL ENVIRONMENT ……………………………………………………………………………………………………………………………................27
Entry to Garautha Office - Main Entrance, Reception , Lobby ……………………………………………………………………………………….27
Vertical Circulation - Staircase, Handrail, Ramp, Lift, Escalator………………………………………………………………………………………..34
Inside the Premises - Corridors , Rooms ,Doors , Toilet , Cafeteria ………………………………………………………………………………...39
Building Facility - Water Unit , Control Mechanism ……………………….……………………………………………………………………………....59
Signage ………………………………………………………………………………………………………………………………………………. ………………………64
Fire , Safety and Evacuation …………………………………………………………………………………………………………………………………………...69
ANNEXURE
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Access Audit Report for Office of Deputy Collector, Sadar
This access audit report for Office of Deputy Collector, Sadar is organized in 2 parts:
1. Part A - Introduction - provides:
a. Information about the department/ location being audited
b. Information about audit
c. Summary of ratings for various elements covered during access audit
2. Part B - Audit report based on checklist provided and includes:
a. Section 1 - Accessibility of information and communication relating to services
b. Section 2 - Evaluation of services
c. Section 3 - Audit of physical aspects - this includes both external and internal environment
Part A
Part A (a) - Office of Deputy Collector, Sadar
The Office of the Deputy Collector, Sadar has jurisdiction over Bada Gaon Nagar Panchayat, Barua Sagar Nagar Palika, Jhansi Nagar
Nigam and total 163 villages. It is a local government body and exercises fiscal and administrative power over the villages under its
jurisdiction. It comes under Land and Revenue Department and is therefore, ultimate executive agency for land records.
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Part A (b) - Information about audit
Dates of visits by audit team June 6-June 7, 2016
Team conducting access audit Audit Team (left to right) – Pradeep Kumar, Rashi
Soman, Harish Kushwaha , Neha Kulshreshtha and,
Prashant Kakade,
Persons without disability Ms Neha Kulshreshtha, Ms Rashi Soman,
and Mr. Prashant Kakade
Persons with Disabilities Mr Harish Kushwaha (wheelchair user)
Mr Pradeep Kumar (person with vision
impairment; white cane user)
Officer from department Mr. Rajender
Feedback from
Persons with Disabilities - visiting Many people visit the office daily and public interactions are very frequent here
Persons with Disabilities -
employed
There are no persons with disabilities employed in this department
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Part A (c) - Summary of ratings
Information and communication and others
Element Evaluation/ priority Observation Symbol
Information relating
to building website
2/ Inaccessible and
Unsatisfactory/ High
There is no separate website for Sadar. All information is available on
www.jhansi.nic.in. Tehsil divas related information can be found on
www.tehsildivas.up.nic (Guest Login can be used for access).
Information relating
to services being
provided
2/ Inaccessible and
Unsatisfactory/ High
Documents, publications, forms are available in print only. There is no
provision for filing forms electronically. Applicants can review the
status of their complaints at www.tehsildivas.up.nic . The website is
mostly in Hindi and is not accessible for persons with disability.
Communication
(reception,
announcements etc)
2/ Inaccessible and
Unsatisfactory/ High
There is no reception or visitor registration facility. Persons with
Disabilities are assisted on a case by case basis
Sensitization -
security/ service staff,
team mates etc.
2/ Inaccessible and
Unsatisfactory/ High
Staff has not undergone any disability awareness/ sensitization
training
Assistive devices 2/ Inaccessible and
Unsatisfactory/ High
Offices have not procured any assistive devices for persons with
disability
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External environment
Element Evaluation Rank Observation Symbol
External pathway including Access
route
2/ Inaccessible and
Unsatisfactory/ High
No accessible route has been provided from the
main gate to the building entrance. Having an
access path with tactile markings will facilitate entry
of disabled persons into the premise.
Parking 2/ Inaccessible and
Unsatisfactory/ High
Adequate parking is available across the campus,
Parking space for disabled persons has not been
designated. Accessible parking bay is proposed
near the building entrance.
Alighting Point 2/ Inaccessible and
Unsatisfactory/ High
There is sufficient space near the main entrance
which can be converted into a suitable alighting
point for persons with disabilities.
Outdoor facilities if any 2/ Inaccessible and
Unsatisfactory/ High
A small shop exists near the entrance where
eatables are sold. It is inaccessible for persons with
disabilities
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Internal environments
Element Evaluation Rank Observation Symbol
Entrance 2/ Inaccessible and
Unsatisfactory/ High
There is one entrance to the building . This includes
- Ramp leading to the building as well as the steps.
Both are inaccessible at the moment and need
significant retrofitting
Reception and lobby 2/ Inaccessible and
Unsatisfactory/ High
Even though, the office has a large number of
public dealings, the building does not have any
reception or lobby. Having a reception desk will
facilitate access for visitors/ persons with disability.
Alternatively, signage with contact information of
person providing assistance is recommended.
Horizontal circulations (corridors,
doors)
2/ Inaccessible and
Unsatisfactory/ High
Corridors have adequate space for wheelchair users.
Removing movable objects stacked in path of
travel, ensuring adequate lighting and installing
appropriate signage will enhance accessibility.
Doors are wide but presence of threshold outside
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many doors (almost 40%) inhibit entry for
wheelchair users
Vertical circulation (stairs, elevator,
ramp, escalator)
2/ Inaccessible and
Unsatisfactory/ High
There is a staircase leading to the first floor. The
staircase has adequate lighting. Steps are of
uniform dimensions. Handrails are present on one
side only. Missing signage, warning strips and
inadequate color contrasting makes it inaccessible.
Building facilities (work place,
customer counters, ATM, water
facilities, cafeteria etc.)
2/ Inaccessible and
Unsatisfactory/ High
Workplace is spacious, but the room furniture (chair
, table and cupboard) is not comfortable for
disabled persons. Switches and controls are not
appropriately placed.
Area around the water cooler becomes wet and
slippery and pose continues fear of slip hazard
Signage 2/ Inaccessible and
Unsatisfactory/ High
Clear consistent signage across the office is missing.
Signage is installed at a height and is of
inappropriate color contrast
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Sanitary facilities (toilets, shower
areas)
1/ Hazardous, Inaccessible
and Unsatisfactory
The current washroom offers limited scope for
retrofitting. Accessible toilet can be constructed at
the back of the present male staff toilet on GF. The
entrance of this toilet will be from corridor
Emergency Evacuation 1/ Hazardous, Inaccessible
and Unsatisfactory
No plan or equipment seen for evacuation of
persons in case of emergency
End of Part A
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Access Audit Report for Office of Deputy Collector, Sadar Jhansi
Part B
Part B/ Section 1-Accessibility of information and communication relating to services
- Information about services being provided
- How is information conveyed – website/ printed content/ forms/ formats etc
- Feedback from management
- Feedback from users
Information and Communication
No. Question Answer Remarks/recommendations
Yes No
1.a The website providing information about the
building/service complies with web accessibility
standards.
No Powermapper1is a popular online software service that
tests accessibility of websites and web pages for
compliance as per WCAG. Powermapper was used to test
for accessibility of the website http://tehsildivas.up.nic.in .
The home page of the website itself showed up high
Priority A issues (8 of 11 issues)
on accessibility of the webpage, indicating that the
1 Power Mapper Tool is a simple tool for website mapping. It tests websites for accessibility, broken links, browser compatibility and other errors.
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website is not accessible and is not in compliance to web
content accessibility guidelines.
Report generated for website accessibility is attached in
the Annexure. There are issued relating to all aspects of
websitecompatibility - accessibility, broken links, browser
compatibility, web standard violations, spelling errors
and search engine issues
1.b There is information detailing the accessible facilities
in the building with photographs
No Information about accessible facilities (washrooms,
parking spaces etc) should be made available in digital
and easy to understand accessible formats
2. All publications/brochures are available is also
available in alternate accessible formats such as:
- Braille
- Large Print
- Audio
- Pictorial (wherever possible)
- Easy-to-read
- Plain language
- Available in Hindi& English
- Accessible Electronic formats that can be shared
over email or mobile platforms.
No Materials should be available in accessible formats such
as- Braille/ Large Print/ Audio/ Pictorial (as appropriate)/
Easy-to-read/ Plain language/ In both Hindi and English.
These materials should also be in accessible Electronic
formats that can be shared over email or mobile
platforms.
3 Printed service related documents such as forms,
menu cards, etc. are in accessible formats
No All printed documents should be available in accessible
formats
4. Forms can be filled electronically through an No There should be a provision for filling forms digitally
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accessible software
5. Additional support is available to fill written forms if
required.
NA One of the staff members should be designated to
provide assistance, as and when required
6. Staff members are trained in Indian Sign Language
interpretation. If not, then Sign language interpreters
are available on call.
No An introduction/ orientation session on Indian Sign
Language should be conducted. Office should have Sign
language interpreters available on call
7 Assistive technology such as Loop hearing systems,
Audio orientation tools, interpretative video’s or
audio tours in with captioning or sign language,
wheelchairs etc. are available
No Provisions should be made for access to assistive
technologies on premises and minimum 1 wheelchair
should be available at the premises at all times.
8. There is adequate lighting and no glare for deaf
persons and persons with low vision
No Lighting is adequate at most places (above 85 lux)
during office hours (9 am -6 pm). Phases of light and
dark can be confusing for persons with low vision.
9. Adequate support is available for persons from
different cultures, learning disabilities, those not
formally educated, in all the above provisions
No No process / policy related to assisting people from
different cultures, disabilities etc was observed . Given
that people with diverse backgrounds and needs visit the
Tehesil , it is important to setup a process for helpdesk
assistance in Tehesil.
Staff at the Helpdesk should be trained in disability
ettiquetes and should be able to assist PwD seamlessly
Part B/ Section 2 - Evaluation of services
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Evaluation of service
No. Question Answer Remarks/recommendations
Yes No
1. Disability sensitization sessions are part of the staff
induction programme.
No Disability sensitization sessions should be conducted for
all staff members on a regular basis.
It would be good if such a session is organized in the
form of role plays wherein staff can appreciate the
practical challenges PwD face in their dealing at the
Tehesil. Accordingly practical and effective solutions can
be devised
2. Staff are trained to assist persons with disabilities,
including persons with learning disabilities
No
3. Staff are trained in basic Indian sign language No Session exposing staff to basic Indian sign language
should be conducted; these sessions can be customized
to requirements relating to the department
4. Staff are aware of the accessible facilities that are
available and know how to operate them
No Facilities for disabled persons do not exist
5 All accessibility equipment is checked regularly and
maintained well.
No No accessibility equipment purchased and seen on
campus
6 There is a procedure for a client with disabilities to
lodge a complaint or make suggestions
No Persons with disability have to either travel to the Tehsil
or send an application to lodge complaints. There is no
documented procedure to accept and record complaints
of persons with disabilities. (Application for raising a
complaint on tehsil divas can be registered online
through http://tehsildivas.up.nic.in/TEHDIV website)
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7. Guide dogs are allowed in the premises NA Not applicable in Indian context
8. Trained live assistance is available in premises for all
disability constituencies where it may be required
No There should be a designated staff member trained to
provide live assistance to persons with disabilities
9. There is a plan to improve accessibility over a set
timeframe
No Tehesil Sadar is a new building which became
operational 5 months back. There are no immediate
plans of incorporating changes to improve accessibility
over a set timeframe
10.a There is an equal opportunities policy within the
organisation to promote the employment of staff
with disabilities
Yes As a Government of India department, the office is not
allowed to discriminate on basis of disability
10.b Policy also includes commitment to reasonable
adjustment of work place environment to
accommodate new staff and clients with disabilities
No It is recommended that the office articulate a written
policy stating commitment to providing
accommodations
11 Organisation has a disability focal person in charge
who manages the concerns of employees and clients
with disabilities
No There should be designated staff member as a focal
point to address concerns of any persons with
disabilities visiting/ employed at the office
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Recommendations :
Information and Communication & Evaluation of Services -
Full accessibility of the Tehesil , Sadar will be established only if complete access to Information, Communication and
Services (along with access of the External and Internal Environment) is provided to persons with disability. In order to ensure
this , the following elements need to be considered –
1. Access to the Tehesil website and helpline for persons with disability (including persons with vision impairment).
2. All Printed material to be made available in alternate accessible formats, i.e. large prints, braille, audio, pictorial, etc – includes
publications, brochures, forms, menu cards, etc.
3. Forms should be electronically filled and be easily read using accessible software
4. Staff members to be trained on disability awareness and basic sign language to provide adequate and additional support to
disabled persons.
5. Assistive Technology and equipment (as necessary) should be procured and well maintained. Staff should be trained on using
the same.
6. Procedure should be established for clients with disabilities lodging complaints.
7. Policies and procedures should be aligned to facilitate employment of disabled staff and encourage ease of access for visitors
with disability.
8. Identify a single point of contact at the office who can be contacted for any queries for disabled persons’ assistance.
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Part B/ Section 3 - Audit of physical aspects – external environment
Accessible Route Parking and Alighting
External Environment - Accessible Route
Observations & Issues
While there is sufficient space to accommodate an accessible walking path along with vehicular traffic , absence of this accessible
route , as mentioned below hinders smooth movement for pedestrian users and persons with disability in particular -
1. There is no Accessible route connecting the entrance gate, parking, alighting point and all other external facilities
2. While the surface of the pathway is firm and even at most places , presence of open drains , wide gratings , thresholds and
divergence make it difficult for disabled users to move around independently
3. Lighting across the campus is insufficient post sunset . Since the working hours are only till 6 pm , this does not impact the
users
4. Maps at the entrance and across the campus, Directional and informational signage, as well as tactile markings have not been
provided to suitably guide users across the premise. In the absence of these , a first time user and especially persons with vision
impairment can easily get lost
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Pathway - external entrance/ pathway to building
Entrance wide enough to accommodate an accessible walking path Gradient in travel path and threshold make
navigation difficult for users
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Missing signage at divergent paths can make navigation confusing for PwD
Ropes used to cordon off the area can be missed by persons with LV. Tactile markings can be used to indicate that the area has been cordoned off
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Wide drain in the travel path need to be suitably cordoned off
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External Environment
3. ACCESSIBLE ROUTE (Chapter 1 of the CPWD Handbook)
No. Question Answers Remarks/recommendations
Yes No
3.a An accessible route connects the entrance gate, parking,
alighting point all other external facilities with the
accessible entrance
No Though a wide and firm path runs from the
entrance gate, parking, alighting point and other
external facilities , it is recommended that a
separate accessible route with tactile markings be
constructed for persons with disability, connect all
elements of the external environment. Keeping it
free from obstructions will further facilitate
navigation for disabled persons along the path.
3.b The accessible path is:
Minimally 1200mm wide NA No path seen currently. There is sufficient space
around the campus to make an accessible
pedestrian path, along with vehicular traffic
The surface of the pathway must be firm non-slip and
preferably covered
NA
There should not be a gradient of more than 1:12 or a
cross slope of 1:50 in the pathway
NA Gradient and cross slopes were observed in the
pathway
If free of any barriers or obstacles. Grating if any is
perpendicular to the direction of the path
NA
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Has a kerb ramp in case there are and level changes
between the traffic lane and the accessible path.
NA
Has tactile guiding path including directional, hazard
warning and positional tiles provided for independent
navigation across all the chief functions at the building
NA No tactile guide strips were observed throughout
the campus
Has resting spaces and wheelchair parking spaces
outside the line of traffic in cases where the walking
distance is more than 300mm
NA
Has accessible directional signage directing to the
accessible entrance (see corresponding section on
signage in the Handbook and section 16 below)
NA No signages seen across the campus.
Is there adequate artificial light on the path after sunset? NA Natural lighting is adequate during office hours 9
am to 6:00 pm
3.c If there is no accessible path or if some elements are
missing then record recommendations
An accessible path can be constructed from main
gate to parking bay and alighting point into the
main building. This needs to be smooth and
clearly contrasted against the environment. Tactile
markings will enable easy movement of
wheelchair users and persons with vision
impairment.
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Recommendations – Accessible Route
- Accessible route ( 1200 mm wide) should be proposed across the campus with a row of tactile guidance strip installed across
this route. Appropriate directional & information signage along with maps should be provided to improve navigation
- It should be firm, continuous and non-slip and should be constructed from the main gate, alighting point, parking bay and
entrance. It should be of appropriate gradient and be free of obstacles in the path of travel
- Obstructions should be avoided in the path of travel. If unavoidable, tactile markings can be used to demarcate and warn users.
Parking and Alighting
Observations & Issues
1. There is a designated parking area for visitors and staff – 2 wheeler and 4 wheeler. However, since the allocated space is
insufficient and in absence of adequate sheltered parking , vehicles were seen haphazardly parked across the campus.
2. The firm and leveled porch corresponding to the building entrance is seen covered with vehicles during busy office hours , thus
blocking easy entrance for all users
Accessible Route Parking and Alighting
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Haphazardly parked vehicles block the Main Entrance to the building – Ramps and Staircase
Sheltered parking for 2 wheeler and 4 wheelers insufficient to accommodate the rush during busy office hours. This Parking is at a considerable
distance from the building entrance and hence can not be proposed to be converted into accessible parking for persons with disability.
Entrance of the Ramp
leading to the building
blocked by parked
vehicles
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External Environment
1. PARKING (Chapter 17 of CPWD Handbook)
No. Question Answers Remarks/recommendations
Yes No
1.a Is there a parking lot available for visitors and staff? Yes Ref Picture above
1.b
Are there accessible parking bays reserved for
persons with disabilities? If yes,
No Refer recommendations below
How many bays are reserved? NA NA
Is the size of the bay 3600 x 6000mm? NA NA
Are they located within 500mm from the accessible
entrance?
NA NA
Does it have signage as per requirement? NA NA
Does the parking have a shelter? NA NA
Is there a firm, covered, levelled pathway minimally
1200mm wide connecting the parking bay with the
building entrance?
No No
Is the accessible parking bays monitored to ensure
rightful use of the space?
NA NA
Is there tactile floor guidance in the parking area for
independent mobility for persons with blindness and
low vision. Specifically routes guiding from parking
area to entry points of buildings, emergency exits.
No Tactile guidance assisting persons with vision
impairment with navigation across the campus is not
available.
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1-c. If there is no accessible parking bay then identify the
space for it
Accessible parking can be provided adjoining the
ramp (refer picture on proposed parking, alighting
point in the section on recommendations
2. ALIGHTING (Chapter 17 of CPWD Handbook)
No. Question Answer Remarks/recommendations
Yes No
2.a Is there an alighting point for persons with disabilities
next to the entrance?
No Main entrance has sufficient space to make a
leveled , covered alighting which is out of traffic
lane
2.b If yes NA
Is the space leveled, covered and out of the traffic
lane?
NA Space needs to be covered . It is out of traffic lane
Is it signposted? NA
Have a step free route leading to entrance? NA
Does not require disabled person to cross traffic lane? NA
Does it have a tactile guiding path including
directional, hazard warning and positional tiles
directing till the entrance?
NA Tactile markings, to guide users has not been
provided
2.c If there is no alighting point then identify space for it Alighting point can be constructed in front of the
steps at the entrance of the building. (refer picture
on proposed parking, alighting point in the section
on recommendations)
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Recommendations – Parking
1. An accessible parking bay of size 3600 X 6000 mm, located close to accessible entrance, needs to be designated for visitors/
staff with disability (ref picture for proposed parking)
2. Parking should be connected to building entrance, via a firm, covered and leveled pathway (1200mm wide). Tactile floor
guidance will provide additional, independent mobility for persons with vision impairment.
Alighting
1. Alighting point needs to be close to the building entrance – leveled, covered and out of the traffic lane. At the point of transfer
from a vehicle to the pedestrian path, the lane should be blended to a common level or gently ramped. Further, an access aisle
of at least 1500mm wide by 6000mm long adjacent and parallel to the vehicle pull-up space should be provided (at the same
level as the vehicle or kerbed appropriately).
2. Alighting point should be sheltered and should have identification signage and tactile floor guidance for independent mobility
for persons with vision impairment.
3. A transfer bay should be constructed for ease of movement from parking and alighting zone to the accessible entrance of the
building.
Refer CPWD Handbook 2014 – Sec 1, 6, 17
Refer pic below for proposed parking bay and alighting points
Proposed Parking &Alighting
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Proposed accessible
parking adjoining the ramp
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Proposed Alighting -
Covered shed and Transfer
bay needs to be constructed
for ease of movement from
parking and alighting zone to
the accessible entrance of
the building
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Part B/ Section 3 - Audit of physical aspects -Internal Environment
Entry to Tehesil, Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation
Main Entrance,
Reception, Lobby
Stairs, Handrails,
Ramps, lifts,
Escalators
Corridors, Rooms,
Doors, Toilets,
Cafeteria
Water Units, Control
Mechanisms
Main Entrance, Reception and Lobby
Observations & Issues
1. The main entrance can be accessed by all visitors, using - Steps and Ramp (alternate accessible entrance)
- Ramp is not accessible – inappropriate gradient (but the width >1800 mm is sufficient for a wheelchair user). No tactile
markings seen at the start and end of the ramp
- Steps of appropriate tread and riser have been provided. However, absence of handrails adjoining the stairs and lack of tactile
markings at the start and end of steps and visual color contrasting on edges, makes it unusable for persons with disability
2. Haphazardly parked vehicles in the porch (adjoining the main entrance) blocks free entry to the staircase and ramp
3. The ramp is often misused by 2 wheelers to climb the corridor and park their vehicles ( ref pic below )
4. Entrance has no reception desk to assist visitors including persons with disability.
5. In the absence of a lobby / waiting area, visitors are seen waiting in the corridors.
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Absence of tactile markings at start and end of stairs and no handrails
adjoining the staircase (leading into the entrance) makes navigation
difficult for PwD
Ramp is steep. Width >1800 mm is sufficient for wheelchair users. No
tactile markings seen at the start and end of the ramp
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Steps entry blocked by vehicles
parked outside. Further presence of
obstructions (pots) in the middle of
staircase and no warning strips, can
cause a trip hazard for persons with
vision impairment
Ramp being used for 2 wheeler travel
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INTERNAL ENVIRONMENT
4. ACCESSIBLE ENTRANCE (Chapter 7 of CPWD Handbook)
No. Question Answers Remarks/recommendation
Yes No
4.a The main entrance is accessible to all users; if not
there is an alternate accessible entrance to the
front of the building and into the entrance lobby.
(If stairs or ramp are present please refer the
corresponding section)
No Recommended as below;
While there is an alternate accessible entrance – Ramp
, to the front of the building and into the entrance
lobby, it is not built as per the desired accessibility
standards and cannot be used by a wheelchair user
independently
The accessible entrance has a landing 1500 x 1500
m
Yes
The entrance door is usable by disabled persons
(see corresponding section 11)
NA There is no single door leading to the building
entrance. The staircase / ramps lead to the entrance
lobby where all the important offices / rooms are
located
There is a difference in floor finish that is
identifiable by blind users at the door entrance
No There is a difference in floor finish between steps and
landing, but it may not be distinguishable for persons
with vision impairment
There is accessible identification signage to
identify the accessible entrance (see corresponding
section on signage in the Handbook and section
No Accessible identification signage at the entrance is
missing.
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16 below)
The entrance is illuminated after sunset if the
building is in use at that time.
No Natural lighting is available during the office hours - 9
am to 6 pm
The entrance has an audio signal No
4.b If an accessible entrance is not present, then
identify the best option to create one.
Ramp and staircase needs to be suitably modified to
make the entrance accessible
5 RECEPTION & LOBBY (Chapter 6, 11 of CPWD Handbook)
No. Question
Answers Remarks/recommendation
Yes No
5.a Is the reception counter identifiable from the
entrance?
No The building has no reception counter or lobby.
Given that almost 100+ people visit the Tehesil on a
daily basis, in the absence of a reception counter and
proper signage , people struggle with movement
across offices.
Is there 900mm wide and 1200mm deep clear space
in front of the reception counter?
NA
Is a part of the counter between 760 mm to 800mm
from the floor with a 400mm to600mm clear recess
under the counter?
NA
Does the counter contrast in color with the
background wall and the floor?
NA
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Is the counter top adequately illuminated? NA
Is the counter to surface non-reflective? NA
Is there accessible identification signage for the
reception?(see corresponding section on signage in
the Handbook and section 16 NA below)
NA
Is there accessible directional signage directing to
various building facilities at the reception?(see
signage in the Handbook & section 16 below)
No No directional signage installed in the building to
guide visitors to the different facilities across the
building
In case of glass empaneled receptions there is a
microphone that is used by the receptionist
NA
Is there an induction loop available at the reception
counter?
NA
Is there live assistance available at the counter to
guide persons to their destination?
No Live assistance is provided by staff on case to case
basis; recommendations include having an identified
staff member for guiding persons with disabilities
5.b Is printed information available in accessible
alternate formats? (see corresponding section
under point 2 of Information and Communication
table above)
No Printed information in alternate accessible formats is
not available for persons with disability visiting the
office.
Can any of the staff members’ communicate in
sign language?
No Staff members are not trained in Indian Sign
Language.
Does staff policy require the staff to assist people
with disabilities in filling forms if required?
No Is not specifically mentioned. We recommend formal
disability inclusion policy to be drafted and adopted
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5.c The lobby is at one level with adequate
maneuvering space for wheelchair users.
NA
5.d The lobby has adequate seating for waiting, based
on the function of and human traffic in the building.
No Building has a large number of visitors and no seating
/ waiting space has been designated
Recommendations :
Accessible Entrance, Reception & Lobby
1. Main Entrance to the building can be made accessible by:
a. Removing vehicles parked at the building Main Entrance to facilitate easy movement of visitors
b. Steps at entrance should have supporting handrails and should be free of obstruction – pots etc
c. Ramp should be redesigned as per accessibility norms – appropriate gradient
d. Tactile markings at start and end of stairs/ramps with visible color contrast /floor finish at the end of ramp/stairs to
appropriately guide persons with vision impairment
e. Install appropriate signage to guide disabled visitors across the campus.
f. Audio signs if installed will further ease access for persons with vision impairment
2. Reception Counter & Lobby
a. Having a reception desk will facilitate navigation for visitors who are unable to find their way around. Additionally, a staff
member should be identified as the point of contact for assisting persons with disability.
b. Communications, brochures, forms, menu cards should be made available in alternate accessible formats
c. Staff should be trained to understand the needs of persons with disabilities and in the use of basic sign language
Refer CPWD Handbook 2014 – Sec – 6, 11
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Entry to Tehesil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation
Accessible Entrance,
Reception, Lobby
(to higher floors)
Stairs, Handrails,
Ramps, lifts, Escalators
Corridors, Rooms,
Doors, Toilets,
Cafeteria
Water Units, Control
Mechanisms
Stairs, Handrails, Ramps, lifts, Escalators
Observations and Issues –
Steps at the entrance are not covered in this section,
1. Building has a staircase for vertical circulation across floors
a. Steps are of accepted uniform dimension
b. Steps are inaccessible due to (a) lack of color contrasting on edges and (b) missing warning strips at start and end of stairs
c. Area under the staircase is not cordoned off and is often used to park vehicles and / or as waiting area (ref pic)
2. Handrail –
a. Handrails are of appropriate dimension and offer good grip to users
b. Do not extend 300 mm beyond the start and end of the staircase and are not rounded at the edges
c. Present on only one side of the staircase and at one level only
d. Not well contrasted with the surroundings.
3. No Ramps, Lifts and escalators seen in the building for vertical escalation across floors. There is little space for construction of the
same inside the building. Significant retrofitting would be required to build a ramp and /or elevator inside the premises. In the
absence of the same , authorities at Tehesil , may consider simple reasonable accommodations – a) shifting all the important
offices which are frequented by visitors to the ground floor b) placing a helpdesk on the ground floor which ensures that the
needs of people with ambulant orthopedic disability including wheelchair users are catered to on the ground floor
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- Inappropriate color contrasting between wall , floor ,
staircase and handrail
- Area under the staircase is not cordoned off and is often
used to park vehicles
- Open wires can be hazardous especially because this
area is also used for waiting in the absence of a proper
lobby / reception
- Handrails run along only one side of the staircase. Wide
gaps are seen between the railings as well. Inappropriate
color contrasting and protrusions may make it difficult to
access
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6. STAIRS (Chapter 4 of CPWD Handbook)
No. Question Answers Observations
Yes No
6.a Are the step risers 150 mm high and tread 300mm
wide?
Yes Steps have appropriate tread and riser
Is there a colour contrasting strip at the edge of the
steps?
No Absence of color contrasting at the edge of the steps
can make it confusing for persons with vision
impairment.
Do the stairs have handrails at two levels on both
sides that are continuous on the landing? (also refer
to the section on handrails)
No Handrails are present at only one level and on one side
only. They continue into the landing
Do the handrails project beyond the end of the
flight and curve back in accordance with section on
handrails.
No Handrails do not project before the start and after the
end of the staircase
Is there tactile warning tiles provided at the
beginning and end of each flight?
No Tactile warning tiles have not been provided at the start
and end of each flight.
Is there adequate illumination on the stairs? Yes Staircase is well illuminated
Is the floor surface of the steps non-slippery and
non-glary?
Yes Non-slippery and non-glary floor surface assists easy
movement for disabled persons
Is the under-stair area cordoned off ? No
Are steps uniform in width and height? Yes Steps are uniform in width and height
The staircase is not circular and not sharp? No
Are the stairs continuous without any abrupt breaks
and gaps?
Yes Stairs are continuous and does not have any abrupt
gaps and breaks
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8. HANDRAIL (Chapter 5 of CPWD Handbook)
No. Question Answers Observations
Yes No
8.a Handrails have been provided on both sides of the
stairs and ramp?
No Handrails are present only on one side.
Handrails have been provided at the height of 900
mm and 760 mm.
Yes
Handrails contrast in colour from the background
wall and the floor?
No No color contrast seen between the handrail , wall ,
flooring and steps
Handrails are circular and non-slippery. Yes Refer pic of handrails above – looks slippery
Have an uninterrupted grip? No Handrail has protrusions which can be confusing for
PwD
The end of the handrail is either grouted or turned
downwards.
No Refer pic of handrails above
There is adequate hand clearance between the wall
and the handrail?
No There is no handrail on the side adjoining the wall
8.b Handrails are maintained and kept free from dust,
especially if they are provided externally?
Accessible Signage for directional arrow and floor
number provided on all floors at designated
location (see corresponding section on signage in
the Handbook and section 16 below)
No No signage is provided. They are well maintained in
general
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Recommendations :
Stairs & Handrails
1. Staircase should have steps of riser 150 mm high and tread 300 mm wide with visible color contrasting on the edges.
2. Steps should be of uniform width, even and continuous to prevent tripping.
3. Tactile warnings at the beginning and end of staircase should be provided to suitably guide persons with vision impairment.
4. Staircase should be well lit and area under the stair case should be covered or cordoned off.
5. Handrails should be provided on both sides of the staircase at a height of 900 mm and clearly contrasted from the wall.
6. Handrails begin 300 mm before the start of and end 300 mm after the end of the staircase.
Refer CPWD Handbook 2014 – Sec 4, 5
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Entry to Tehesil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation
Accessible Entrance,
Reception, Lobby
Stairs, Handrails,
Ramps, lifts, Escalators
Corridors, Rooms,
Counters , Doors,
Toilets, Cafeteria
Water Units, Control
Mechanisms
Inside the Premises- Corridors
1. Corridors are wide but have obstructions such as coolers, boxes etc on the ground floor which make movement difficult for
persons with disability. No such obstruction were observed in the corridors of the first floor . These objects need to be removed
or at a minimum, demarcated with tactile warning strips to alert disabled persons
2. Corridors are not adequately and uniformly illuminated . Patches of light and dark were observed across the corridors, some
being less than 85 lux. Corridor needs to be appropriately lit
3. The contrast between the corridor wall and floor is not sufficient
4. Corridors are wide and have sufficient space for turning of wheelchairs
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Deep grooves and Threshold in corridoors due to steel gate (pic 1 ; Inappropriate lighting(pic 2) in corridors makes
movement difficult for persons with disability
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Corridor is used for 2 wheeler parking and movement.
Simultaneous movement of vehicles and users ( visitors /
staff) can be hazardous
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En-route obstructions in corridors need
to be appropriately demarcated
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11. CORRIDORS (Chapter 6 of CPDW Handbook)
No. Question Answers Remarks/recommendation
There are two corridors on the Ground Floor (front and back) and one corridor on the First Floor
11.a The corridor is minimally 1200mm wide? Yes
There are no protruding objects or barriers on the
corridor?
No Placement of cupboards and chairs in the path of
travel restrict free movement for persons with
disabilities
If there are protruding objects then they are
guarded?
No Tactile warning strips to demarcate protruding objects
is missing.
There is 1500 mm x 1500mm space to allow a
wheelchair user to turn around at some point on
the corridor?
Yes Sufficient turning radii for wheelchair users, seen in the
corridors
The floor finish is non-slip and non-reflective? Yes Floor finish is non slip and non reflective
The corridor is well illuminated? Yes Corridor is well lit in general with patches of
inappropriate lighting observed intermittently. The
back corridor on the GF dark patches, which could be
disorienting for a person with low vision.
There are handrails provided on both sides of the
corridor?
No No handrails have been provided on both sides of the
corridor
There is a colour contrast between the floor, walls,
doors and the ceiling?
No Color contrast is not sufficient and appropriate for
persons with vision impairment
11.b Are the corridors maintained and kept free of
unwanted barriers such as furniture, plants etc?
No Corridor is being used to stack tables, cycles,
cupboards and coolers. It is used for vehicle parking
and movement as well
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Recommendations :
Corridors –
1. Corridors should be minimally 1200 mm wide, well illuminated and with non slip and non reflective floor finish.
2. Corridors should be kept free of unwanted obstacles and protruding objects. For objects placed in the corridor, tactile warning
strips should be placed around the object to signal warning to persons with vision impairment.
3. Corridors should have a 1500 X 1500 mm free space at some point to allow a wheelchair user to turn at some point in the corridor
4. Handrails and color contrast between the corridor, wall and floor finish can greatly assist persons with physical disability and low
vision in their movement.
Refer CPWD Handbook 2014 – Sec 6
Inside the Premises- Rooms
Rooms were audited for accessibility and found to be fairly accessible. Changes to the layout may be required to make them fully
accessible on a case by case basis. Points of accessibility have been highlighted below –
a. Entrance to the Room –All doors have clear width of 900 mm, allowing easy entry for wheelchair users
b. Color Contrasting of doors , handles , wall and floor is appropriate for majority of the rooms - More than 95% of the doors
contrast with the walls. But door handles do not contrast with the doors.
c. Ease of entering the rooms (locating and opening the doors – covered under Sec – Doors in details) – More than 35% of the
rooms have a high threshold, limiting entry for wheelchair users.
d. Room Furniture & ease of movement across the room – Most of the room furniture is not easily usable by wheelchair users
. Clear maneuvering space in the rooms is limited. Since it is blocked by moveable furniture, it can be placed appropriately
to facilitate access.
e. Flooring & Lighting – Rooms are well lit and do not have slippery flooring
f. Placement of switches and operating controls – Appropriately placed (between 400-1400 mm). Approach to the panel is
blocked by furniture and other obstructions.
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Ground floor First Floor
Building Name- Tehsil, Sadar R1 R2 R3 R4 R5 R6 R8 R9 R10 R11 R12 R13 R14 R15 R16 R17 R1 R2 R3 R4 R5 R6 R7 R8 R9 The clear width of the door is minimally 900 mm? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y The color of the doorframe contrasts in color with the door and the background wall? N Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y The color of the door handles contrasts with the door? N Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y There are no thresholds present on the door? If yes they are less than 12 mm high? N N N N N N N N Y N Y N N N N N Y Y Y Y Y Y Y Y Y It does not take too much energy to open the door? N N N N N N N N N N N N N N N N N N N N N N N N N Electric Sockets are placed at a height between 400-1400 mm? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Does the approach to the panel have a clear floor space? N N N N N N N Y Y Y N N Y N N Y N N Y N N Y Y Y N Is Signage placed at a height of 900-1500mm ? N N N N N N N N N N N N N N N N N N N N N N N N N Is the signage tactile or with Braille markings? N N N N N N N N N N N N N N N N N N N N N N N N N Is there space to maneuver in the room (1500 mm)? N N Y N Y Y Y Y N Y Y Y Y Y N Y N Y Y Y Y Y Y Y Y Is room furniture accessible for persons with disability N N N N N N N N N N N N N N N N N N N N N N N N N Is the floor finish slippery? Y Y Y Y N N Y Y Y Y Y N N N N N Y Y Y Y Y Y Y Y Y Is there lighting sufficient ? Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Is room used public dealings? Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y Y Y Y Y N
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The following rooms could not be audited because they were closed at the time of the study
1. Ground Floor -Nyayalaya Nayab Tehsildar, Badagaon , Poorti Nireekshak, Anubhag
2. Bandigriha ( Jail ; standalone room adjoining the building )
Inside the Premises – Counter
The path leading to “ Computerikut Khataunti” is inaccessible due to the presence of steps. Further , the counter is placed at an
inaccessible height and cannot be accessed by a wheelchair user
Presence of steps makes passage to the counter inaccessible
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Counters in the room is at an inaccessible height ; Presence of
threshold further restricts comfortable access
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Inside the Premises – Doors
1. All rooms have single flap wooden doors with a wide entrance. (Refer pic below)
2. Doors have D-shaped handles which are contrasted against doors and easy to open
3. Almost 40% of the doors have threshold which inhibit comfortable entry for wheelchair users . Presence of doormats in front of
the doors further restrict easy access (Refer pic below)
1. Threshold in front of the door inhibiting entrance
2. Door and handle with appropriate color contrast from wall
and floor
3. People seen sleeping in the corridor outside rooms which
remain locked and / or corners which are not frequently
visited (eg. Under the staircase / terrace etc)
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12. DOORS & DOORWAYS (Chapter 7 of CPWD Handbook)
No. Question Answers Remarks/recommendation
Yes No
12.a The clear width of the door is minimally 900 mm? Yes Width of doors is more than 900 mm
allowing easy access for persons with
disability
It does not take too much energy to open the door? Yes
Lever type handle is used with a horizontal bar 800 mm from
the floor and a vertical bar in the opening side with its lower
edge at 800 mm from the floor.
Yes All doors have D-shaped handles which are
acceptable and at appropriate height
The colour of the doorframe contrasts in colour with the door
and the background wall? And the colour of door furniture
contrast from the door?
Yes Wooden doors are clearly contrasted
against the background wall, making
identification for low vision persons easier
The doors have a lever type handle and not a knob type
handle?
No All handles are D-shaped
There are no thresholds present on the door? If yes they are
less than 12 mm high?
Yes 40% of Doors have a threshold. Placement
of mats further impede easy movement for
persons with disabilities
The doors are double hinged and swing both ways. No Doors open one way
The doors have a timed-release spring for shutting No
12.b There is adequate space available to open the door even by a
wheelchair user?
Yes Doors have space and are easily operable
by wheelchair users.
No other door opens in the corridor, except the accessible
toilet door
No
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If there are two doors in a series, there is at least 1500mm
deep space between the two doors?
NA
12.c If a vision panel is provided, it is comfortable for both
wheelchair users and for standing persons?
No
Kick plates have been provided on the doors? No Kick plates have not been provided on
doors
12.d If glass doors are present, then do they have manifestations
to make them prominent and at what heights?
No Glass doors need to be demarcated with
color strips to make it easily accessible to
persons with low vision.
Are there door closures? If any, they should be avoided. No Doors do not have door closures.
Automatic doors should preferably be provided at the
building entrance. The automatic door must remain open for
at least 5 seconds
No Building does not have any automatic
doors
The door must have a guardrail where it opens into a route of
travel
No Doors do not have a guardrail.
Sliding automatic door must have an overhead sensor-
operating device or manual button control.
NA Sensor controlled doors have notbeen
installed in the premise
Recommendations :
Rooms &Doors –
1. Entrance should not be blocked (at the front or at the back) by furniture and other objects.
2. Kick plates at the bottom of the door, facilitate easy opening for users with upper limb constraints.
Refer CPWD Handbook 2014 – Sec 7
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Inside the Premises – Toilets
1. There are two toilets on each floor- for men and women. The toilets are small and inaccessible and do not have sufficient space
to incorporate accessibility features. There is no separate washroom for visitors or persons with disabilities
2. Points of inaccessibility seen in the toilets is listed below -
- Narrow entrance with a high threshold (> 12 mm) restrict entry for persons with disability
- Wash basin on one side and urinals on the other.
- Inappropriate signage on the doors –installed high and not in line with prescribed accessibility standards
- Toilet is wet and poorly maintained
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Inappropriate signage and narrow
door to washroom
Narrow entrance with a high threshold inhibits entry. Indian style toilet unit is unusable by persons with disability
Signage on doors is not in line with accessibility standards
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13. Accessible Toilet (Chapter 8 of CPWD Handbook)
No. Question Answers Remarks/recommendation
Yes No
13.a Is there an accessible cubicle with dimensions
1750 mm x 2200 mm in the ladies and gents toilet
block?
No Washroom is inaccessible for persons with disabilities.
There are two toilets on each floor - for male and
female employees. The men’s toilet on ground floor
and the female toilet on first floor were audited . The
rest were closed at the time of the study and hence
could not be audited
Is there a unisex accessible toilet in the building? No No unisex accessible toilet was seen in the building
13.b If a unisex accessible toilet or an accessible
cubicle are present then:
NA
Are they present on all floors of the building? NA
Toilet door must be outward opening, double
hinged or sliding type.
No
The WC should be installed in a corner with
centreline of the WC at a distance of 450mm to
500mm from the adjacent wall. The front edge of
WC should project 750mm of/from the rear wall.
No No WC installed in the washroom
There is a backrest for the WC? NA
The seat height of the WC is 450mm? NA
Lever type flush control is installed at a height of
1100mm from the floor surface, or on the transfer
No Lever type flush is installed in some washrooms only
and they were found to be unoperational in general
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side of the WC? The force required to flush should
be comfortable
There is 800mm of clear transfer space next to the
WC?
NA No clear transfer space seen in the washroom units
A horizontal grab bar is installed on the adjacent
wall, at a height of 200mm from the WC seat.
No Washroom has no grab bars
A fold up grab bar is installed at a centreline
distance of 320 m-200mm from the WC seat?
NA
A wash basin is installed at a distance of at least
400mm from the side wall.
Yes Each washroom has three wash basins installed
adjacent to each other on a single slab and at an
appropriate distance from the side wall. Difficult for
access by a person with disability
The top-edge of the wash is between the height
of 800mm and 840mm from the floor level?
Yes
There is clear knee space of at least 750mm
height x 750mm width x 200mm depth under the
wash basin, with additional toe-space of 300mm
height x 750mm width x 230mm depth
No No clear knee space seen under the wash basins
The wash basin has automatic or lever type
faucets
No Faucets are not of lever type or automatic
13.c The floor-surface of the toilet is non-slippery? No The men’s toilet was observed to be wet and slippery
at all times. Women’s toilet on the first floor was
relatively cleaner.
There is a colour contrast between the floor, wall No No color contrast seen between the fittings and the
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and sanitary fittings? wall
Is there an alarm system within easy reach to alert
persons outside, in case of emergency?
No No alarm installed in washrooms
Visual alarm must be there to alert people with
hearing disability in case of emergency
No No alarms installed
The door can be locked from inside but also
released from outside in case of emergency
No Locks are not easily operable
13.d The accessible toilet is not kept locked or used as
a janitor’s room.
NA
It is kept clean and well-maintained. NA Toilets are wet and poorly maintained
13.e Mirror should be at accessible height NA No mirror installed
13.f All toilet accessories, soap dispensers, coat hooks
are at accessible reach.
In addition to accessible toilets, do the other
toilets following Standardization of placement of
utilities?
- Basin taps to be placed at the centre of the
basin,
- Soap dispensers must be either at the
immediate right or left side of the basin,
- Water jets on the right or left side of the WC,
- Flush must be either immediately behind the
seat or at the centre.
NA No toilet accessories have been provided
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- WC water tap must be either at the right or
left of the WC.
13.g If an accessible toilet is not available then identify
the space to provide for it.
Refer Recommendations below
Recommendations :
Toilets –
1. The current washroom offers limited scope for retrofitting. Accessible toilet can be constructed at the back of the present male
staff toilet on GF. The entrance of this toilet will be from corridor (refer to pics).
2. Additionally , It may be considered to build a toilet bay outside the building comprising of washroom for male , female and an
accessible washroom built as per the accessibility norms
Refer CPWD Handbook 2014 – Sec 8 – Accessible Toilets for Persons with Disability
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Entrance to the
proposed accessible
toilet ( behind male
toilet on the ground
floor) – not clear????
The toilet can be constructed using the
vacant space in the rear
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Inside the Premises – Cafeteria
The premise has no cafeteria. There is a small kirana store which sells eatables. The path leading to the same is firm but there are
objects lying on the pathway, which should be removed. Since the store is located at a height with stepped access, it restricts
wheelchair access. The stall outside the Kirana store (thela) keeps all the eatables and can be approached easily.
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Entry to Tehesil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation
Accessible Entrance,
Reception, Lobby
Stairs, Handrails,
Ramps, lifts, Escalators
Corridors, Rooms,
Counter, Doors,
Toilets, Cafeteria
Water Units, Control
Mechanisms
Building Facilities - Water Unit, Control Mechanisms
Observation and Issues
Water Unit
1. Only one drinking water unit has been provided in the office on the ground floor
- Push button type taps are placed at an inappropriate height , thus restricting easy access for wheelchair users
- Area near the unit is always wet and slippery
Control Mechanisms
2. Switches and plugs are placed at a height and often close to room corners. There is no open space in front of the switches for
access by wheelchair users. (Refer pic above - Switches : Sec 11 – Corridors &Rooms)
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Wet and Slippery area near the water cooler .
Tap at an inappropriate height for a wheelchair user
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Switches placed at inappropriate height. Access blocked by furniture
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14. Drinking Water Facility (Chapter 15 of CPWD)
No. Question Answers Remarks/recommendations
Yes No
14.a Can the drinking water facility be easily accessed by
persons with disabilities?
No Drinking water facilities are not easily accessible.
Taps are low and difficult to access (Refer picture
above )
Is the tap of lever type? No Taps are of push button type
Are there glasses available to drink water? Are they
kept at accessible height (not higher than 1200 mm).
No No glasses have been provided to drink water
14.b Is the area around the water cooler mopped
frequently and kept dry?
No Area around the cooler is wet and can be slippery
15. Controls and Operating Mechanisms (Chapter 15 of CPWD Handbook)
No. Question
Answers Remarks/recommendations
Yes No
15.a The operable part of controls such as vending
machines, electrical switches, wall sockets are:
No Many electrical switches have been placed in locations
which cannot be easily accessed
Located adjacent to the clear floor space with
dimensions of at least 900 mm x 1200mm
No Refer to Matrix on Rooms – Sec - Rooms
Located at the height of between 400mm and Yes Refer to Matrix on Rooms – Sec - Rooms
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1200mm, measured from the floor, with the
exception of vending machines where the upper
limit is relax-able to 1300 mm;
Electrical sockets must not be placed at a height
lower than 400mm from the floor.
Yes Refer to Matrix on Rooms – Sec - Rooms
No control or switch has a touch panel to operate No Touch panels are not installed
There is little pressure required to operate the
switches or controls
Yes Switches are easily operable
Controls should be colour-contrasted, with the
surrounding face plate panel and the face plate
contrasting with the background wall
No Refer to Matrix on Rooms – Sec - Rooms
Information on controls and switches is in relief
(embossed letters/ symbols accompanied with
Braille information) for tactile reading.
There is no use of only touch panel switches.
No Information in Braille or tactile format not seen
Recommendations :
Building Facilities – Water Units, Control Mechanisms
1. Every floor must have a water drinking unit easily accessible for wheelchair users and standing persons. Taps must be of lever type
and area around the unit must be kept dry to prevent slipping. Glasses must also be provided at accessible height.
2. Electrical switches and sockets must be placed at a height of 400-1200 mm from the clear floor space and a distance of 400 mm
from the room corners. Clear maneuvering space in front of the switches allows access by wheelchair users.
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3. Minimum pressure to operate switches will ensure easy access for persons with upper limb constraints.
4. Clear contrasting of switches against the wall and information on switches in braille or tactile fomat will ensure easy access for
persons with low vision/ vision impairment
Refer CPWD Handbook 2015 – Sec 15.
Entry to Tehsil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire Evacuation
Accessible Entrance,
Reception, Lobby
Stairs, Handrails,
Ramps, lifts, Escalators
Corridors, Rooms,
Doors, Toilets,
Cafeteria
Water Units, Control
Mechanisms
Signage
Observation and Issues
1. There is inadequate signage across the premises and signage provided is not as per accessibility standards
2. Signage discrepancies noted are listed below –
a. Signages are placed high, making it difficult for wheelchair users to read
b. Color contrasting of background and signs is not appropriate for reading by persons with low vision
c. Tactile and Braille signs are not available
3. Direction and warning signages are not provided. Most signage is informational - Names of rooms or officers. Pictorial and
audio signs are missing
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Signage placed at a height, makes reading difficult for wheelchair users ; Font
Size inaccessible
Wire mesh on the information board and inappropriate fonts
makes most notices illegible.
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16. Signage (Chapter 10 of CPWD Handbook)
No. Question Answers Remarks/recommendations
Yes No
16.a Is there prominent visible signage using the
international symbol of accessibility,
identifying/advertising/signifying accessible
entrance and exit, reserved car parking, presence
of toilets for persons with disabilities, cloakrooms,
and availability of special services?
No Directional Signage guiding persons to car parking
areas and other rooms in the facility is missing;
Informational Signage indicating availability of special
services, warnings indicating hazardous location is
missing
16.b Does the signage size comply with not less than
60 mm for doors,110 mm for corridors and 200
mm for external use?
No Font size on corridors and room doors is not in
compliance with accessibility standards
16.c Are all visual signage in the facility provided with
Braille and Tactile supplements?
No No Braille and Tactile supplements provided
16.d Wherever possible, are Audio signage provided
along with Braille and Tactile signage?
No Audio, Braille and Tactile signages have not been
provided
16.e Are all Braille and tactile signage placed between
the height of 900 mm and 1500mm, with ideal
location at 1050 mm above finished floor level?
NA
16.f If braille and tactile signs are provided at a door,
are the signs located alongside the door at the
latch side?
Where tactile signs are provided at double doors
with one active leaf, are they located on the
NA
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inactive leaf? Where tactile signs are provided at
double doors with two active leafs, are the signs
located at the right hand side of the door?
16.g Are the Braille specifications following the
handbook specifications?
NA
16.h Are Braille and Tactile floor plans provided, where
they are available for use of public?
No
16.i Are all visual signage in the building using high
colour contrast (See corresponding section 18)
No High color contrast has been used for signage (Refer
pic above), but it is not suitable for viewing by
persons with vision impairment.
16.j Is there adequate illumination of visual signage?
Yes Signages are well illuminated
16.k Are there both visual and auditory substitutes for
public address systems and LED Display board
information in the building
No
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Recommendations :
Signage -
1. Clear and consistent signage across the office can greatly enhance accessibility of the premise.
2. Signage must be as per international symbols of accessibility. Along with Informational signage outside rooms, directional and
warning signage can also be provided to facilitate easy navigation.
3. Visual and audio signage, should be supplemented with braille and tactile signs to address needs of persons with different
disabilities.
4. Signage should be placed at anappropriate height (between 900-1500 mm, ideal 1050 mm) from clear floor space. It should be
of appropriate font size (greater than 60 mm on doors, 110 mm for corridors and 200 mm for external areas) to facilitate
reading by seated and standing persons.
5. High color contrast and consistent font type should be ensured to assist reading
Refer CPWD Handbook 2014 – Section 10
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Entry to Tehesil , Sadar Vertical Circulation Inside the Premises Building Facilities Signage Safety, Fire
Evacuation
Accessible Entrance,
Reception, Lobby
Stairs, Handrails,
Ramps, lifts, Escalators
Corridors, Rooms,
Doors, Toilets,
Cafeteria
Water Units, Control
Mechanisms
Safety, Fire Evacuation
Observation and Issues
1. No fire safety and emergency evacuation plan has been drafted.
2. Alerting systems are not installed. Fire extinguishers and sprinklers were not seen in the building.
17. Emergency Evacuation
No. Question Answers Remarks/recommendations
Yes No
17.a Is there an emergency evacuation provision in the
building?
No No emergency evacuation plan has been provided
17.b Does emergency evacuation provision takes into
account people with disabilities? If yes:
NA
Is there a step free or ramped accessible evacuation
route identified leading to the exit or the ramp or
to the refuge area?
No No evacuation route or refuge area has been identified
Is the alerting system both visual and audible? No No alerting system seen in the building
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The alerting buttons are between 600 mm and
1200mm from the floor and have a high contrast
with the background wall.
NA
17.c On upper floors not connected by a ramp, a refuge
area has been identified and signposted for
wheelchair users. (Some buildings have fire lifts,
Check if one of it could be made evacuation lift.)
No No refuge area has been identified
Is there a directional signage leading to the refuge
area and the evacuation plans have the refuge area
marked on them?
All emergency and directional signage are
accessible (See corresponding section)
NA No signages have been provided
The refuge area has minimally a 900 mm x 1200mm
space for parking a wheelchair
NA
Are there smoke barriers around the refuge area
that can hold the smoke for at least one hour?
NA
Is there an audio and visual two way
communication system in the refuge area at the
height of 1000mm?
NA
Does the Stairs next to the refuge are minimally
1200mm wide?
NA
17.d Are evacuation plans prominently displayed on all
floors?
NA Recommended as above
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The evacuation plans and building maps are
available in tactile braille formats.
Is the plan of right size and easy to read NA
Have the accessible evacuation route and the
refuge points been shown on the plan?
NA
Does The plan have ‘you are here’ point
identified on it?
NA
Does The plan contrast well with the background
wall?
NA
17.e Has the Staff been trained to assist persons with
disabilities in evacuation?
No Staff has not been trained on evacuation procedures
Are there evacuation chairs available ? No No evacuation chairs seen on the premise
Recommendations :
Safety & Fire Evacuation -
Fire evacuation plan needs to be prepared and shared with people in the office to help avert danger.
Refer CPWD Handbook 2014 – Sec 15
End of Part B
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Annexure
Rooms Detail is given below :
Ground Floor
Room 1 Computer kaksh- Nakal Khatauni
Room 2 Matdata Panjikaran Kendra
Room 3 Nyayalaya Tehsildar, Jhansi
Room 4 Vishram Kaksh, Tehsildar
Room 5 Nyayalaya Nayab Tehsildar, Raksa
Room 6 Nyayalaya Nayab Tehsildar, Babina
Room 7 Nyayalaya Nayab Tehsildar, Badagaon
Room 8 Nyayalaya Nayab Tehsildar, Jhansi
Room 9 Nyayalaya, Upjiladhikari
Room 10 Ashulipik
Room 11 Vishram Kaksh, Upjiladhikari
Room 12 Rajasv Nireekshak, Jhansi
Room 13 Rajasv Nireekshak, Badagaon
Room 14 Registrar Kanungo, Pratham
Room 15 Registrar Kanungo, Dwitiya
Room 16 Rajasv (Bhoolekh)
Room 17 Meeting Hall
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First Floor
Room 18 Rajasv Lipik/ tehsil diwas operator
Room 19 Poorti Nireekshak, Anubhag
Room 20 Rajasv Ankik (Sangrah Anubhag)
Room 21 Rajasv Nireekshak, Babina/Raksa
Room 22 Nazarat Anubhag
Room 23 Computer Lab
Room 24 Meeting Hall
Room 25 Prashasnik Adhikari, Tehsil, Jhansi
Room 26 Dead Stock Store room
Room 27 Abhilekhaghar
Room 28 Bandigriha
Website & webpage Accessibility Testing -
The following websitewas tested for accessibility. Reports attached for reference
1. Tehesil Divas, Government of Uttar Pradesh –http://tehsildivas.up.nic.in - Detailed report enclosed
2. The first page of the website itself requires a user id and password for login, which is not accessible to users.
6/12/2016 Accessibility validation report for http://tehsildivas.up.nic.in/
http://try.powermapper.com/Reports/2db9d48d423a4b38b8f904dc02a90c2e/report/map.ACC.htm 1/4
This tab shows accessibility issues, indicating problems for older users, people with disabilities oraccessibility needs. Automated testing cannot detect all accessibility issues, so should be usedalongside human testing.
Level WCAG 2 Section 508 Key
A Priority A accessibility users will find it impossible to usesome pages
AA Priority AA accessibility users will find it difficult to usesome pages
PriorityDescription and URL Guideline andline number Count
Level A8 issues on 2 pages
Document title must not be blank. WCAG 2.0 A F25
For HTML pages change the TITLE element. For Officedocuments and PDF documents produced from Office, fill inthe Title in Document Properties before saving as PDF.
http://tehsildivas.up.nic.in/ 5
Identify row and column headers in data tables using THelements, and mark layout tables with role='presentation'.
Section 508 119…WCAG 2.0 A F91
Data tables allow screen reader users to understand columnand row relationships. Layout tables read cells as a series ofunrelated paragraphs with no tabular structure. Without THor ROLE, screen readers apply heuristics to decide whethera table is a layout table or data table. These heuristics varygreatly between screen readers, and are affected bybrowser being used, window size, and font size (so theoutcome is very unpredictable without TH or ROLE). If adata table has headers marked up using TD, then changethese to TH. If a data table has no headers, add THelements describing each row and/or column. If the table isonly used for layout add role='presentation' to the TABLEelement.
Impact on users:
JAWS Reading: Treats tables without TH and ROLE aslayout tables if the table contains cells above or belowcertain pixel sizes. This measurement is affected bybrowser window size, browser font size, and the
6/12/2016 Accessibility validation report for http://tehsildivas.up.nic.in/
http://try.powermapper.com/Reports/2db9d48d423a4b38b8f904dc02a90c2e/report/map.ACC.htm 2/4
browser used.NVDA Reading: Applies a 'layout table' heuristic totables without TH and ROLE which varies dependingon the browser used and on the window size in somecircumstances.VoiceOver Safari OSX 10.9 Reading: Uses asophisticated heuristic on tables without TH andROLE, which is similar (but not identical) to theheuristic used by NVDA with Firefox.
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 118 124 154 195316 ...
IMG elements must have an ALT attribute. Section 508 119…WCAG 2.0 A F65
Add an ALT attribute describing each image, which screenreaders read aloud. Spacer images and purely decorativeimages should use ALT=''.
Impact on users:
NVDA 2015.2 FF40 Windows 7 Reading: Imageignored.JAWS 16.0.4350 FF40 Windows 7 Reading: Imageignored.WindowEyes 8.4 IE11 Windows 7 Reading: Imageignored.VoiceOver Safari OSX 10.10 Reading: Image filenameread out.VoiceOver Safari iOS 7.1 Touch: Image filename readout.SaToGo 3.4.96.0 IE11 Windows 7 Reading: Imageignored.
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 204
Scrolling MARQUEE text is very hard to read for low visionusers.
Section 508 119…WCAG 2.0 A F16
Replace the MARQUEE element with a static element like aSPAN. This allows low vision users time to read the text.
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 319 327
This form control has no programmatically determinedname.
WCAG 2.0 A F68Section 508 119…
6/12/2016 Accessibility validation report for http://tehsildivas.up.nic.in/
http://try.powermapper.com/Reports/2db9d48d423a4b38b8f904dc02a90c2e/report/map.ACC.htm 3/4
A programmatically determined name allows screen readersto tell the user what the control does. To add a name do oneof the following:
Use a LABEL element with the FOR attribute set to theID of the form controlWrap a LABEL element around the form controlAdd a TITLE attributeAdd an ARIALABELLEDBY attribute (not supported inall screen readers)Add an ARIALABEL attribute (not supported in allscreen readers)
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 258 267
This form has fields without LABEL elements or TITLEattributes.
Section 508 119…
Screen readers use LABEL elements or TITLE attributes todescribe form fields to nonsighted users. Without these,forms are very hard to use with a screen reader. Formsdesigned to be completed online shall allow people usingassistive technology to access the information, fieldelements, and functionality required for completion andsubmission of the form, including all directions and cues.
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 258 267
This page uses nested tables, which do not make sensewhen read in a screen reader.
WCAG 2.0 A F49
Add role='presentation' if the inner table is a layout table,otherwise modify the inner table to present the same datawithout nesting tables.
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 124 154 171 195316 ...
Use the LANG attribute to identify the language of the page. WCAG 2.0 A 3.1…
In HTML add a LANG attribute to the HTML tag, and in PDFset the language using Document Properties in Acrobat.This allows screen readers to pronounce words correctly.
http://tehsildivas.up.nic.in/ 3
http://tehsildivas.up.nic.in/tehdiv/default.aspx 3
6/12/2016 Accessibility validation report for http://tehsildivas.up.nic.in/
http://try.powermapper.com/Reports/2db9d48d423a4b38b8f904dc02a90c2e/report/map.ACC.htm 4/4
Level AA3 issues on 2 pages
Ensure that foreground and background colors have enoughcontrast.
WCAG 2.0 AA 1…
Some users find it hard to read light gray text on a whitebackground, dark gray text on a black background and whitetext on a red background.
The contrast ratio should be 3.0 or more for 18 pointtext, or largerThe contrast ratio should be 3.0 or more for 14 pointbold text, or largerThe contrast ratio should be 4.5 or more for all othertext
The foreground/background contrast ratio is 2 with 12 pointtext. http://tehsildivas.up.nic.in/
13
Use relative rather than absolute units in CSS propertyvalues.
WCAG 2.0 AA 1…
Absolute units are CM, MM, IN, PC and PT. When used withfonts PX is also considered an absolute unit, because it isn'trelative the user's preferred font size. Lowvision users, anda lot of people over 50, increase the browser default fontsize to make text easier to read. Absolute units ignore thisuser choice. Relative units like EM and percentages"stretch" according to the screen size and/or user's preferredfont size, and work on a large range of devices.
http://tehsildivas.up.nic.in/tehdiv/default.aspx 67 73 77
Use relative rather than absolute units in FONT SIZEattributes.
WCAG 2.0 AA 1…
Ideally you should CSS rules instead of FONT elements, Ifyou must use FONT elements use relative sizes likeSIZE="+1" or SIZE="1" instead of absolute sizes likeSIZE="1" Text must be resizable to allow lowvision users touse a larger default font size.
http://tehsildivas.up.nic.in/ 13
http://tehsildivas.up.nic.in/tehdiv/default.aspx 302
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