transition group workshop - advanced workplace
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Transition Group
Workshop: MANAGING THE AGILE
WORKFORCE: SKILLS FOR
THE 21ST CENTURY
ORGANISATION
24 September 2015
Advanced Workplace Associates www.advanced-workplace.com
Agenda
10:45 Arrival and coffee
11:00 Welcome and Introductions All
11:15 What skills do agile workers / managers need? All
12:00 Case Study: Pitney Bowes relocation and transition to agile working
Liese Lord, HR Director – People Solutions, Pitney Bowes
13:00 LUNCH
13:30 Managing the agile workforce - research findings Karen
14:00 What things should we do differently? All
14:45 The 6 factors are key…. Claire
15:15 Members questions All
Updates, feedback and what’s next at the PIN Karen
15:30 Close and tour
Advanced Workplace Associates www.advanced-workplace.com
Advanced Workplace Associates www.advanced-workplace.com
2015 Programme
Month Topic Host
29
January Beyond agile working…..to agile business Santander
19
March
Using emotion as a weapon for driving business
transition
Old Mutual
Wealth
14
May
Putting science into agile workplace experience
design Invesco
16
July
Change minds! Tools and techniques for large scale
shifts to agile behaviour
Herman
Miller
24
September
Managing the agile workforce – new skills and
techniques for managing in the 21st century
organisation
AVIVA
26
November
Never going back….10 ways to maintain forward
momentum in workplace evolution CIMA
Agile Change Framework
Advanced Workplace Associates www.advanced-workplace.com
Prizes for each Business
Vision and Scope
Promotion and Engagement
BA
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Skill
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Inclu
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Inte
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Inte
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Bu
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Kit of Parts
Tools Solutions
Sp
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Pro
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ls
Advanced Workplace Associates www.advanced-workplace.com
What did we find out? PREPARE
Virtual working isn’t just about working away from the office. It’s being separated from colleagues in time / place – meaning most of us work virtually to some degree.
Virtual working can damage team
performance unless you understand and prepare for the differences.
Sadly many companies do nothing to prepare
or assist people – they trust to luck.
10
What did we find out? UNDERSTAND WHAT’S IMPORTANT
Advanced Workplace Associates www.advanced-workplace.com
Advanced Workplace Associates www.advanced-workplace.com
What did we find out? TRUST
To manage a virtual team, you need to give and receive trust. It lies at the heart of what
delivers a great virtual team performance.
Trust impacts the cohesion, communication, work relationships and performance of virtual teams. Without trust, you’re sunk! Everyone needs to manage and demonstrate trustworthy behaviour.
Advanced Workplace Associates www.advanced-workplace.com
What did we find out? COMMUNICATION & LEADERSHIP
In virtual teams everyone’s a leader. Teams should agree and role model desired behaviours, taking responsibility for team success rather than leaving everything to the manager to determine.
Virtual teams must understand and address the risks of communicating remotely, which can lead to misunderstanding, conflict, delay and lack of clarity.
Advanced Workplace Associates www.advanced-workplace.com
What did we find out? PERSONALITY
Virtual teams need skills, experience and the right mix of personalities. Perhaps you can’t alter the mix, but you should understand it and put measures in place to mitigate any issues.
Of the Big 5 personality traits, conscientiousness, extraversion and agreeableness closely relate to team performance.
Advanced Workplace Associates www.advanced-workplace.com
What did we find out? RELATIONSHIPS
When forming a new virtual team, choose members and leaders
carefully and put your efforts into building good relationships - fast tracking the development of trust
between members
We’re all prone to bias – we judge others on insufficient evidence, particularly when we don’t see them often. Be alert to this – once a biased conclusion is drawn, the tendency is to stick with it!
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Spend time socialising
with colleagues when
you’re apart – stay in
touch with what’s
going on in their lives
to build cohesion and
closeness
1. Stay connected…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Make your activities
visible to colleagues –
they can’t see you
physically, so make
sure they know what
you’re doing and if
you need support
2. Stay visible…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Jointly agree how to
run virtual meetings
and use video to see
how people are and
how they react – we
need more feedback
when we are apart
3. Be aware…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Take responsibility for
maintaining
relationships – find
out what colleagues
need & share what
you need – don’t
leave it to chance
4. Take responsibility…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Overtly demonstrate
you can be trusted by
delivering on your
promises –
trustworthiness is
more difficult to judge
when you’re apart
5. Demonstrate trustworthy behaviour…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Go out of your way to
make information
available to people –
it’s harder to track
information down
when you’re working
apart
6. Make information easier to share…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Critically review your
own communication
style – without visual
cues and careful
listening, we overlook
what helps or hinders
others being their best
7. Think about how you communicate…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Make sure people
know about your
expertise – virtual
teams have fewer
opportunities to
demonstrate / learn
about each other’s
knowledge and skills
8. Make knowledge and skills visible…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Understand each
other’s personalities
and preferences – work
on accommodating
differences and not
letting distance divide
you
9. Focus on give and take…..
Advanced Workplace Associates www.advanced-workplace.com
10 things to do differently
Make sure you see
enough of your
colleagues face-to-
face – plan for it and
make it happen so you
don’t drift apart
10. Get enough face time…..
30 ADVANCED WORKPLACE ASSOCIATES. WWW.ADVANCED-WORKPLACE.COM
WORKPLACE WEEK 2015
http://workplaceweek.com
@WorkplaceWeek15
#wpwk15
31 ADVANCED WORKPLACE ASSOCIATES. WWW.ADVANCED-WORKPLACE.COM
The week includes:
A programme of 90 minute ‘working workplace’ tours involving some of the UK’s most innovative workplaces including
CIMA, Mintel, AON, London & Partners, Innocent Drinks, BDO, Lloyds
of London, The Guardian, CBI, Just Giving, AVIVA, DfID, PWC
Embankment Place, RBS Living Lab, Level 39 and more….!!
A selection of inspirational Fringe Events hosted by our friends at
Herman Miller, Kinnarps and CIPD.
OUR ONE DAY CONVENTION at KPMG’s office at Canary Wharf on
Thursday 12th November. Joining the dots …Putting the workplace
at the heart of UK Productivity.
The Workplace Week Reception 1730 - 2030, Thursday 12th
November at KPMG’s office at Canary Wharf.
• Having put in a huge effort to
make a change – we have to keep
things moving on, or people
revert to type!
• We identify the things you can do
to stop the slide back to the old
ways
• We look at things you must do to
ensure the business stays in
tune with agile
Date: 26 November 2015
Venue – CIMA, City of London, EC2
Never going back….how to maintain
forward momentum in workplace evolution
Advanced Workplace Associates www.advanced-workplace.com
CASE STUDY: CIMA, who relocated to The Helicon, Moorgate in Spring 2015
will share their experience and what they are doing to maintain momentum
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