tqm final quiz

Round 1- Prilims

Time limit for each question is 30 sec

1. Dell computer’s initiative to reduce the number of times a hard drive was handled during assembly is an example of:

a) cost reduction

b) vendor consolidation

c) process improvement

d) quality function deployment

2. Management at Machine Limited want to improve quality by comparing key aspects of its operations against those of leading competitors. The process it should follow to achieve this is:

a) Consultancy

b) Quality assurance

c) kaizen

d) Benchmarking

3. Which name is associated with the phrase, "quality is free"?

a. Demingb. Crosby.c. Baldridge.d. Ishikawa.

4. Costs of quality inspections, testing, test equipment, and labs are examples of what type of costs.

a. Internal failure

b. External failure

c. Appraisal

d. Prevention

e. Replacement

5. What of the following is used as a tool for Plan Quality process?

a) Cost-benefit analysis, cost of quality, control charts, benchmarks.

b)Design of experiments, statistical sampling, flow-charting.

c) Proprietary and additional quality management tools.

d)All choices are right.

6. A technique used to identify quality problems based on their degree of importance is

a. Deming

b. Pareto

c. Crosby

d. Juran

e. None of the above

7. What technique used in Plan Quality chooses certain parts of subject (processes, activities, documents, products) for inspection?

A Flowcharting

B Benchmarking

C Statistical Sampling

D Design of Experiments

8. Which of the following is a graphical re

presentation of Cause Effect analysis?

A Pareto diagram.

B Fishbone or Ishikawa diagram.

C Scatter diagram.

D Run chart.

9. If a competitor's product offers the same benefits at a lower price, then the competitor's product provides:

A.higher value

B. lower quality

C. lower value

D. higher quality

10. The Deming philosophy focuses on improvements in product and service quality by:

A100 percent inspection

B reducing uncertainty and variability

C financial analysis

D separating the planning and execution functions of management

11. The ISO 9000 registration process includes all of the following except:

A. Rectification

B. Document review

C. Pre-assessment

D. Assessment

12. Viewing a McDonald's restaurant as composed of order taking/cashier, grilling and food preparation, drive through, purchasing, and training processes is an example of:

A. Restaurant management

B. Systems thinking

C. Resource alignment

D. Strategic planning

13. Which of the following is correct?

A. Perceived quality = actual quality - expected quality

B. Expected quality = perceived quality - actual quality

C. Actual quality = expected quality - perceived quality

D. Perceived quality = expected quality - actual quality

14. Companies have utilized the Malcolm Baldrige National Quality Award mostly for the purpose of:

A. To gain government support

B. Prestige

C. Internal assessment and improvement

D. Advertising

15. What type of control chart would be used to monitor the number of defects in the output of a process for making rope?

a. x-bar chart.b. p chart.c. c chart.d. R chart.

16. In 1987 congress established the _________

award which provided a seven category framework ?

A. Malcolm baldrige national quality award

B. Deming award

C. The balzan prize

D. Golden peacock

17.Cause and effect diagram is also known as ____________A. Quality circles

B. Fish bone diagram

C. Five force diagram

D. Kaizen diagram

18. world’s first tractor company to win Deming Award ?

a)Caterpillarb)JCbc)Eicherd)Mahindrae)Tata

19.ISO /TS16949 is certification for

a. Automotive industry

b. Service industry

c. Manufacturing industry

d. Aviation industry

20. The ability to accurately and dependably provide a customer with what was promised illustrates the service quality dimension of:

a. responsiveness

b. assurance

c. empathy

d. Reliability

•One question for all the teams together, answers have to be written on paper

•Each right answer carries 100 points

•Time limit 90 sec

•No negative marking

Match the following

1. Juran2. Crosby3. Taguchi4. Ishikawa5. Feifenbaum6. Deming7. Shewhart

A. Company wide quality control

B. Quality circlesC. Control chartsD. 14 points of managementE. TrilogyF. Zero defectG. Robust designH. kaizen

Answers

1. Juran2. Crosby3. Taguchi4. Ishikawa5. Feifenbaum6. Deming7. Shewhart

E. TrilogyF. Zero defectG. Robust designB. Quality circlesA. Company wide quality

controlD. 14 points of managementC. Control charts

Rules Each team will get 2 questions Direct answer 100 marks, with clue

50 marks No passing No negative marking

Who am I?

_________ developed the Ishikawa diagram, also known as the fishbone or cause-effect diagram.  He was known for popularizing the seven basic tools of quality and the philosophy of total quality.

DR. KAORU ISHIKAWA

_________ developed his complete philosophy of management, which he encapsulated into his “fourteen points” and the “seven deadly diseases of management”.  He advanced the state of quality, originally based on work done by Shewhart with his explanations of variation, use of control charts, and his theories on knowledge, psychology and variation.

Who am I

DR. W. EDWARDS DEMING

_________ developed the Plan, Do, Check, Act (PDCA) cycle (known as “Plan-Do-Study-Act” in some circles, as well as theories of process control and the Shewart transformation process.

Who am I ?

DR. WALTER SHEWHART

_________ developed the quality trilogy – quality planning, quality improvement, and quality control.  Quality management plans quality improvements that raise the level of performance, which then must be controlled or sustained at that level in order to start the cycle again.

Who am I ?

DR. JOSEPH M. JURAN

_________ developed lean concepts such as Single Minute Exchange of Die (SMED) or reduced set-up times instead of increased batch sizes, as well as Poka-Yoke (mistake proofing) to eliminate obvious opportunities for mistakes.  He also worked with Taiichi Ohno to refine Just-In-Time (JIT) manufacturing into an integrated manufacturing strategy, which is widely used to define the lean manufacturing used in the Toyota production system (TPS).

Who am I ?

SHIGEO SHINGO 

__________ developed the seven wastes (muda), which are used in lean to describe non-value-added activity. He developed various manufacturing improvements with Shigeo Shingo that evolved into the Toyota Production System.

Who am I ?

Taiichi Ohno

Who am I ?

_________ developed the idea of “quality is free” which asserts that implementing quality improvement pays for itself through the savings from the improvement, increased revenue from greater customer satisfaction, and the improved competitive advantage that results. He popularized “zero defects” to define the goal of a quality program as the elimination of all defects and not the reduction of defects to an acceptable quality level.

PHILIP B. CROSBY

Who am I ?

_________ developed the “Taguchi methodology” of robust design, which focused on making the design less sensitive to variation in the manufacturing process, instead of trying to control manufacturing variation.  This idea of  ”designing in quality” has become an important tenant of six sigma today

DR. GENICHI TAGUCHI

Who am I ?

_________ developed the Theory of Constraints which focuses on a single element in a process chain as having the greatest leverage for improvement (i.e., “1% can have a 99% impact”). This compares to the Pareto principle which states that 20% of the factors have an 80% effect on the process.

DR. ELIYAHU M. GOLDRATT 

Who am I ?

___________ developed the idea of total quality control based on three steps to quality consisting of quality leadership, modern quality technology, and an organizational commitment to quality.

ARMAND V. FEIGENBAUM

Audio visual round

There are questions relating to each of the videos.

Teams are suppose to write the answers on a sheet of paper.

Both viewing and answering should happen simultaneously.

Video will not be repeated.

Hint :- carefully observe both audio and video

Guess the parent company of both 4th and 5th video ?

Guess this famous company ?

This animal is the part of logo of the only two wheelar in the world to have won deming award ?

This company is one among the top 10 retail companies in the world ?

Guess this airline company?

What is the marathi saying in the video ?

Answers This company is one among the top 10 retail companies in the world ?

WALMART Guess this airline company?

SOUTHWEST AIRLINES What is the marathi saying in the video ?

FOOD IS GOD Guess the parent company of both 4th and 5th video ?

WALT DISNEY Guess this famous company ?

MOTOROLA This animal is the part of logo of the only two wheelar in the world to

have won deming award ?

TVS