tp session, august 7th 2012 - simes.me€¦ · convergence changes everything new services deliver...

http://www.nevotek.com 1

Cisco Hospitality Solution TP session, August 7th 2012

Matija Brglez

Regional Sales Manager (Europe & Africa)

matija@nevotek.com

http://www.nevotek.com 2

About Nevotek

• Founded in 2001

• One of the Top S+ “Cisco Developer Network”

Partners

• Converged IP Solutions, based on Cisco

platform

• Products and Focus in vertical markets

• Strong partnership in Hospitality vertical and

Real-estate industry

• Successful implementations in more than 30

countries and over 150 projects

• Strong European presence

Telephony

Security

Building Management Entertainment

Converged Solutions

Environment Control

Audio/ Visual

http://www.nevotek.com 3

Changes are everywhere

• Changes dictate the market (generation Y starting work)

• Green initiative, Energy saving

• Globalization

• Need for information anywhere, anytime and on any device

• Network is a platform for services

Generation Y

Green initiative

Globalization

Web 2.0 + User driven IT

Network - platform

IP Platform benefits

Flexibility Customizable applications, integration

possibilities

Lowering costs Lowering TCO and OPEX, Revenue generating

Building Management, IT & Security Systems Integration

Converged network infrastructure Ease of use

Traditional networks Disparate Building Systems

Back Office

Lighting

Telephony

Security IT Building

Management

Entertainment

Costly, redundant, inflexible

Traditional networks Disparate Building Systems

Back Office

Lighting

Telephony

Security IT Building

Management

Entertainment

Costly, redundant, inflexible

IP Platform

Convergence Solutions

I N T E G R A T I O N

CO

NV

ER

GE

NC

E

True Convergence = IP Infrastructure + Convergence Applications

The difference is Convergence!

Back Office Lighting Telephony Security IT Building

Management Entertainment

New Cost Savings

New Revenues

Convergence changes everything

New Services

Deliver converged voice, data, video, environmental controls

Leverage new and existing network facilities

IP platform benefits

Flexible • Offer personalized services

• Software-based solution

• Any device (Phone, TV, Mobile)

Affordable • Easy to deploy over IP

foundation/infrastructure

• Leverage existing infrastructure investments

• Tie together data, voice, video and building controls

• Synchronize data between systems

Integrated

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Nevotek: Adding Value and additional Revenue to Customers

Opportunities:

• Generate added value, additional revenue for hospitality/healthcare/real estate/enterprise verticals

• Complete single vendor end-to-end solution available from Cisco (licenses sold exclusively through Cisco GPL)

• “Infrastructure Convergence” with additional convenience features (such as Green building initiative*)

• SaaS model capabilities with Cisco UCS in hosted environments

• Nevotek works closely with Partners in pre-sales and sales phase

• *Green building initiative - Building management system control integration possibilities (lights, HVAC, window blinds, etc...)

• Endless integration possibilities (IPTV, Cisco DCM, Video surveillance, etc...)

Information on any device

• Transformation of devices into advanced information terminals (fixed-mobile phone convergence, tablets – Cisco Cius/iPad/iPhone/Android)

• Customizable platform for various applications and information services with support for any device (Cisco Cius/iPad, iPad 2, Android tablet supported)

• Possibility of integration with multiple systems:

• Building management systems

• IP video surveillance systems

• CUCM Billing & Call Accounting

• ...

Integration options

• Communication services (CUCM)

• Marketing/Entertainment (IPTV) and Interactive Services

• Building management systems

Application & information services

Enterprise • Company facilities info

• Company directories

• Outlook/Exchange access

• Meeting room reservation

• Weather info

• Airline info

• News feeds

• Enhanced reminders

• Currency rates

• Stock Quotes

• Local and Third party advertisements

• Voice & text broadcast

• Send / Receive SMS

• IP Camera Integration

• Billing & Call Accounting for CUCM

Hospitality/Healthcare • Wakeup Registration & handling

• Check-in/Check-out features

• Hotel Guide/City Guide

• Currency Converter

• Real Time Services

• Weather

• Airlines

• News

• Send An E-Mail

• Games

• Do Not Disturb

• View Bill

• Staff Services

• Room Service, Online Shop

• Restaurant Reservation

• Healthcare specific features

Residential/Real Estate • Wide selection of music video

and TV channels

• Video & Music on Demand

• Full Function Web Browsing

• Communication Tools on TV

• Guest Services on TV

• Brand Specific GUI

• Integrated messaging on TV

• Seamless integration to voice and data

• Integrated messaging

• Integrated new age Media Devices

• Web browsing on TV

Infrastructure & solutions

Telephony

Security

Building Management Entertainment

Converged Solutions

• Cisco IP Telephony - Unified Communications Manager

• Cisco Digital Media Suite (DMS)

• IPTV/VoD/Applications

• Billing & Call Accounting (CUCM)

• Virtualization & SaaS model support

• Integration

• PMS systems (Micros Fidelio and 95% of socket-based PMS systems)

• BMS/Room Automation systems integration

• Audio/Visual services (VoD, MoD)

• ...

Environment Control

Audio Visual

Based on an IP Foundation

Solution for every vertical

Hospitality and Healthcare

I N T E G R A T E D

Residential Complexes

Hotels Office

Complexes

Hospitality solutions

• Offer guests new services and new IT experience

• Differentiate property • Lower operational expenses • Simplify and centralize management

Benefits

• Integrate guest services: room service, housekeeping, wake up, voicemail

• Leverage IP phone or TV platform • Easy to use interface empowers guests • Virtual service

Features

VIP Connect Voice, data and video over IP network

• Real-time information access • Integrated email and voicemail • Weather, airline, stock, currency • Leverages IP phone, TV or web browser • Mobile device support

(Cius/iPad/iPad2/Android)

Information Services

IP phone transformation to info-terminals

• Real-time viewing with IP camera • Integrated surveillance • Visual access to remote locations

Security

• Information distribution • Create IP multicast conferences • Targeted marketing aid • Generate new revenue streams

Broadcast Services

VIP Connect

Voice, data and

video over IP

network

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VIP Connect Main Modules

• Management Engine

• Voice Mail

• Information Services

• Wake-up Call

• Hotel e-Mail System

• Maid Services

• Telephone Billing System

• PMS Interface

• Check in/Check out

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Information services

• Mostly xml based

Hotel facilities info

National directories

Meeting room reservation

Online billing

Weather info

Airline info

Enhanced reminders

Currency rates

Stock Quotes

Local and Third party advertisements

• Require “live” data-feeds

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Guest Voice-Mail

• Full IP. No SMDI, No serial cables

• Check-in , Check-out account creation and deletion

• Room mobility and transportability.

• Policy based archiving after check-out

• MWI control by reception for paper messages

• Local Language support

• Multi Tenant support

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Failed Wake-up Call Handling

• Unique handling system for non-responding guests

• Activates the designated handset at the reception

• Encourages receptionists to handle expired wake-up calls in real time

IPTV: Video, Voice, Data convergence

• Enhanced TV, video and music on demand

• Integrated voice, data and IT services

• Access to environment controls • Unified messaging

For Users

• Targeted marketing aid • Generate new revenue streams • Advertise premise-based

and local businesses • Differentiate property

with enhanced services

For Building Operators

NevoTV / Pro:Centric Univision Converging voice, data and video over IP for more options and unparalled user experience!

http://www.nevotek.com 23

IPTV features

• PMS Integration

• IPTV Server Integration

• Wake-Up System

• Guest Services

• Music & Video on Demand Server Integration

• TV Channels

• Weather

• Hotel/City Guides

• DND (Do Not Disturb)

• Bill Balance/View Bill

• Quick Checkout

• EPG (Electronic Program Guide)

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IPTV System Capabilities

• Two way communication with PMS. Billing, Voice Mail (Requires Nevotek V/IP Connect), Wake-up, Staff services communicate with PMS.

• Multi-thread structure of the interface ensures that no message is lost under heavy load.

• Indefinite buffering of data in case of PMS failure.

• Communication Failure Alert

• Transaction and Information logging.

• Check-in

• Check-out

• Group Check-in

• Group Check-out

• Upon check-in and check-out of guest, room TVs are activated and deactivated (restrictions based on guest profile) automatically and guest name and greeting are displayed on the TV screen.

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IPTV System Capabilities (cont‘d)

• Room Move

• Guest Information Change

• Do Not Disturb

• Text Message

• Wake-Up (Single or Group)

• Guest Bill Items, Balance and Quick Checkout

• Housekeeping

• Room Status

• Ordering/Room Service

• Music and Video On Demand Charging

• Multiple TVs in a single suite

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Wake up system • Single or Group Wake-Up Calls

• Attendant programmed wake-up calls (From PMS)

• Guest programmed wake-up calls (via TV screen).

• Multiple reminder calls for the same day.

• Automatic repeated calls

• Snooze function

• All registered wake-up requests follow the guest in case of room change

• Tracking the completion of calls

• 12 or 24 hour formats

• Music or video clips could be merged with wakeup message

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Statistics module

• TV Channel usage statistics

IP Billing & Call Accounting

• Single- or multi-tenant billing system • Customized approach to services

deployment • Increases services options • Reduces costs, captures usage

Benefits

• Call logging and recording • Export files for further processing

in spreadsheets or graphics tools • Consolidated billing information per

tenant • Internal and external volume billing • Flexible mark-up and discount scheme

Features

http://www.nevotek.com 29

PMS (Fidelio) Gateway

• Bidirectional interface between V/IP Connect and

PMS (officially certified by Micros Fidelio)

• Full IP communications

• Real time

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Supported PMS interfaces

• Possibility of custom interface development!

http://www.nevotek.com 31

Telephone Billing • Integrated to V/IP Connect

• Collects CDR’s from CUCM

• Polling Interval configurable

• Successful External calls are processed and billed to PMS

• Calls to hotel service numbers can be monitored for performance reporting

• Supports multiple tariffs

• Powerful rating engine

• Various reports are generated

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Mobile device support

• Cisco Cius

• iPad

Nevotek Cisco Cius demo:

http://www.youtube.com/watch?v=9YDwhV9Btyo

Demo

Accessible by general public:

• ftp.nevotek.com

• u: flashdemo

• p: flashdemo

http://www.nevotek.com 34

Summary

• Nevotek works closely with Cisco local teams, Channel Partners and Customers to provide „best in class“ convergence solutions

• Nevotek provides end-to-end Solutions integrated with IP Telephony, Environment Controls and accomodates multiple new features

• Single Vendor Advantage - full Cisco end-to-end solution

Other solutions from Nevotek

• Sigma 5: A powerful billing & call accounting solution for CUCM (single & multi-tenant capability)

• IPT Office: Enterprise Productivity Suite for Cisco IP Phones

• Unilink: High Speed Internet provisioning & billing solution with support for Cisco Wired & Wireless infrastructure.

• More information about Nevotek‘s solutions: http://www.nevotek.com

www.nevotek.com sales@nevotek.com

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