top 5 considerations when choosing and managing a technology vendor

The TOP 5 considerations when choosing and managing

a TECHNOLOGY VENDOR

Technology is the key enabler

Research shows that only 59% of those surveyed use technology for

feedback. Those that use technology rated 4 key

employee engagement domains higher than workers in organisations that do not.

201520101976

Rapid changes in technology today

2

Rate of Change

2007

2015

Technology Selection

Process Criteria Options

Options Decision Contracting

DATA

TRANSACTIONAL

TRANSFORMATIONAL

HISTORICAL DATA KNOW YOUR COLLEAGUES KNOW YOUR EMPLOYEES

TRAINING PERFORMANCE MANAGEMENT

SOCIALRECOGNITION

LEAVE SICKLEAVE

KNOWLEDGE BALCONY VIEW ENGAGEMENT

Technology States

Selection criteria categories

Vendor visibility Functionality Technology Cost Services Vision

Top 5 considerations

User Interface

User centric testing

Free trial / pilot

Involve super users / champions

Top 5 considerations

User Interface

Reporting and Analytics

“So what?”

HR data analytics v sales data

Test software and reports

BI integration

Top 5 considerations

User Interface

Reporting and Analytics

Data SecurityCloud and POPI

Security accreditation

Contractual data protection

Top 5 considerations

User Interface

Reporting and Analytics

Data Security

Ongoing costs

Once off vs annual licence

Named users vs concurrent

Costing Tiers

Support and maintenance fees & increases (caps)

Access to future releases

Top 5 considerations

User Interface

Reporting and Analytics

Data Security

Ongoing costs

Product Roadmap

Product vision

Roadmap input

Data ownership and exit

What we discussed

Take a structured approach when selecting both the technology and the vendor

Process Criteria Options Decision Contracting

1

Top 5 considerations when making a selection2

UI/UX Reporting Data Security

OngoingCosts

ProductRoadmap

JohannesburgCape  Town

Laura  Greaves  Business  Development

+27  11  215  6666laura.greaves@bsg.co.za

Oxford  Terrace3  Ninth  StreetHoughton  Estate2198

www.bsg.co.za  //  @bsgafrica

Nicholas  LongleyChief  Operating  Officer

+27  21  418  0888nicholas.Longley@bsg.co.za

Stonehill Place22  RiebeekStreetCape  Town8001  

www.bsg.co.za  //  @bsgafrica

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