tony tran | itec4900 internship program with dr. rowan | 2/9/09

Tony Tran | ITEC4900 Internship Program with Dr. Rowan | 2/9/09

Outline

Who I will be working with. What does his department do. What are his responsibilities. What are his current

projects/assignments. Ideas for internship. Issues found at GGC. Goals for next meeting.

Who I will be working with Antonio Quesada

Member of Information System Security at GGC.

Handles Operations & Securities at GGC. Handles all building and maintenance of

servers.

What does his department do Operations – deals with servers only,

no desktops. Data networks Voice mergers Active directories Hardware maintenance Email protocols

What does his department do Security- deals with both servers &

desktops. Handles public & private information. Keeps information secure. Create security policies. Handles account information.

What are his responsibilities. Make public information public but

secure so it can not be altered. Handles CC transactions for Student

Accounts but keeps private information secure.

Keeps confidential information private such as social security, addresses, etc.

Handles all hardware issues.

What are his current projects & assignments.

Telephone service- currently using proprietary system and looking to move to an open source. Proprietary system allows only adding

and deleting extensions. Open source system allows the above

with much more customization for GGC needs.

What are his current projects & assignments.

Digital Signage- the display that is shown on all plasma TVs across campus. Currently, each plasma is hooked up to a

single computer. Is capable of being modified remotely

however still each plasma has its individual computer hooked to up.

Ultimate goal is to have a centralized location to modify any and all plasma displays from one computer.

Ideas for Internship

Develop a FAQ of IT related questions & answers from students. Currently student accounts is very limited. No place with FAQ questions aside from

helpdesk. Helpdesk logs everything but on an individual

basis. No global publication of these comments from

students. Currently still a lot of bugs to work out and

implementations yet to be implemented.

Ideas for Internship

Talked about creating a survey of questions from students.

Addressing them to the director’s meeting every Thursday.

Improving the system here at GGC one step at a time.

Which steps may be implemented with current equipment & human resources.

Which steps require additional hardware.

Issues found so far:

Students not able to “right-click.” No global account for students. No FAQ posted anywhere. Digital signage for emergency

broadcasting or event notifications.

Goals for next meeting

Find more information on issues reported and propose possible solutions.

Research digital signage issue.

Come up with a list of survey questions to present to Antonio Quesada.