tieto service connect platform
Post on 16-Apr-2017
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Inte
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Tieto Service Connect
© Tieto Corporation
Inte
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Machine Performance
© Tieto Corporation
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Asset Monitoring
From Low Cost, to High Value
© Tieto Corporation
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Selling Outcome and Performance
© Tieto Corporation
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Transformation from Products to Services and further to Ecosystems
Consulting &Upselling
ConditionBased Service
Add on Service Driven
TransactionBusiness
Data Driven Busiensses
Data & Customer Intimacy Driven
SLA contract
Outcome contract
Outcome DrivenLife Cycle Cost Driven
React & Repair
Remotemonitoring Spare
Parts
Incr
ease
In C
usto
mer
Loy
alty
Service Transformation Journey
There is a clear market trend towards creating more customer loyalty via services designed to be deeply engrained in the customers’ operations..
No organization can Transform their service business over night.There is a defined need for a pedagogic and structured range of solutions that can be customized to enhance the pace of the Transformation Journey.
© Tieto Corporation
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Why Tieto Service Connect?
Create, Manage and Implement IoT Service Offerings
Rapid Deployment
Platform for third party
signals
Centrally Linked to one
Portal
Highly Configurable Full Suite of Service
Tools
Manage your Service
Transformation
© Tieto Corporation
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7
What are the Key Features of Tieto Service Connect
• Analyze Big Data• Predictive Analytics
• Customized
• Monitor Activities• Consolidated Info Streams• Manage IoT Activities• Knowledge Library• Remote Service
• Connect Machines• Remote Monitoring• On Prem and Cloud
connectivity
• Manage Service Delivery• Field, Repairs etc• Installed Base• Customers• SLA Mgt
Tieto Smart Field
Service
Tieto Connect
Tieto Analytics (Azure)
Tieto Service Connect
Portal
Manage Connected AssetsConfiguration and set-up of
connectivity for all machines.
Analyse Connected Assets
Create your own analytics report with support of our
Data Scientists
Manage your IoT Customer OfferingsAll Alarms, Warnings and
machine data visualizations are managed centrally.
Proactively commercialize your IoT portfolio and reduce
the need for complex processes
Manage your Customer Service
OfferingsManage all Service Delivery via standardised workflows
and processes.Take and plan actions based
on your IoT SLA’s and Service Agreements.
Manage Day-to-Day Service Operations
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