the risk of perfect answers
Post on 12-Apr-2017
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(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Gustaaf Vocking MSc MBAØ MScEconometrics
Ø ExecutiveMBA
Ø FinancialriskmanagerF.vanLanschot Bankiers
Ø OperationalriskmanagerAegon Bank
Ø InternationalManagementCoach/Consultant/Trainerü EYEMEAü KPMGü KeynotespeakerFlemming Europe
Ø Leadership/Communications/Brain skills
Ø MBAlecturerLeadership,Entrepreneurship, Change
Ø Managers/Professionals/Experts
Ø >10.000helped, >15yearsofexperience
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Incentive Randoms1. Afraid to lose job2. Wants to avoid problems3. Wants to maintain
knowledgeable image4. Needs time for family
matters5. Suffers health problems6. Risks a promotion when
saying “yes”
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture
Ø Power Distance
Ø Individualism/Collectivism
Ø Masculinity/Femininity
Ø Uncertainty Avoidance
Ø Long/Short Term Orientation
Ø Indulgence/Restraint
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture random 1
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture random 2
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Random 3
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Random 4
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Random 5
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Random 6
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Clash?
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Clash?
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Clash?
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Clash?
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Clash?
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Culture Clash?
http://geert-hofstede.com/
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Best practicesü Ask questionsü Build & maintain relationshipsü Be
ü Niceü Sincereü Authentic
ü Observeü Contentü Processü Relationshipü Personal programs
ü Addressü Say “I”ü State factsü Make requests (not demands)
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Questions?ü Open
ü Half openü Multiple options
ü Closedü Yes/No
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Magic Wand Question for resultsü If you could wish for
anything, what would be the result, stated in simple words that your 8 year old nephew would understand?
ü How will you know the desired result has been achieved?
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Cooperation Question for results
üWhat is good cooperation for you?
üWhat would you like to contribute?
üWhat would you like to learn?
üHow can I help you?
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Questions to better steer your brain
ØWhat do I like about this?
ØWhat can I learn about this?
ØWhat can I influence?ØHow do I know?ØWhat if (s)he/they
is/are right?ØHow are we
similar/different?
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Why do they…
Behavior
Motivation
PermissionAbilityPoiesz 1999
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
A question…
Howcan weimprove dataquality for risk
managementpurposes?
ManagementBoard
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
The problem with perfect answers
100%
Whatisthevalueofaperfectanswertothewrongquestion?
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
The power of good enough answers
Whatisthevalueofagoodanswertotherightquestion?
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Questions for better answers
üWhat do youwant toachieve?
üWhy is thatimportant toyou?
(c) Gustaaf.Vocking@power2improve.com www.power2improve.com
Saving time and frustrationü Built a relationship firstü Know Goal…ü …and playingfieldü Share your hunchü Share half workü Grow your people skillsü Treat people how…
they want to be treated (not how you want to be treated)
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