the office grapevine
Post on 20-Aug-2015
547 Views
Preview:
TRANSCRIPT
WELCOME TO MY
PRESENTATION
FACULTY OF BUSINESS STUDY (BBA)
BUSINESS COMMUNICATION (MKT 109)
PRESENTED BY:HABIBA AKTER MITU
(1714)BATCH: 4th
PRESENTED FOR :NIGAR SULTANA
ASSISTANT PROFESSORDEPARTMENT OF MARKETINGJAHANGIRNAGAR UNIVERSITY
2
Definition:
• Grapevine unstructured & informal network founded on social relationship rather than organizational (Nancy Borkowski, 2010)
• An informal chat between people, seen as a network through which the information is reliably spread. (Mc Shane & Van
Glinow, 2003)
• It transmit info very rapidly in all directions (Newstrom & Davis,
1993)
4Office communication commercial
Y
D
C
B
A
Single strand
AJB
D H I
K
F
GE
C
Gossip
A
F B D
J
H
CE
K
G I
X
Probability
A
C
D
F
J
IB
Cluster
Types of grapevine chains
(J.W Newstrom & K. Davis, 1993, Organizational
behavior: human behavior at work,
9th ed., p.445)
(J.W Newstrom & K. Davis, 1993, Organizational
behavior: human behavior at work,
9th ed., p.445)
TYPES OF GRAPEVINE CHAINS
TYPES OF GRAPEVINE CHAINS
6
7
8
How to deal with
grapevine ?• Managers should find out
about what and why that information is being
communicated
• Managers should provide accurate infromation
• False info in the grapevine should be corrected by the
manager e.g : call for a
meeting 9
Conclusion• The organization should not
eliminate the grapevine communication because it can help the employees in doing their work.
• The grapevine communication among the employees and employers can not be stopped even though the upper level of management put an effort on it.
• There are several ways on how to deal with grapevine communication and next it can be use as a medium channel between the employer and employee in the organization.
10
References :
• Ronald R. Sim (2002). Managing organizational behavior. United States: Greenwood Publishing Group.
• Nancy borkowski (2010). Organizational behavior in health care, 2nd edition. United States: Jones & Bartlett Publishers.
• Fred C. Lunenburg, & Allan C. Ornstein (2007). Educational administration: concepts and practices, 5th edition . Belmont: Thomson Books/Cole.
• J.W Newstrom & K. Davis (1993). Organizational behavior: human behavior at work, 9th edition. New York: McGraw-Hill Book Company. 11
12
top related