the impact of improving document capture & processing

THE IMPACT OF IMPROVING

DOCUMENT CAPTURE

AND PROCESSING

Scot Laudicina

Dave Doucette

Companies transitioning to electronic forms and transactions yet remain heavily reliant on physical documents

Paper and electronic documents require capture and transformation for entry into business processes

Document processing is essential, requiring

expansive and specialized skills and systems to achieve IT landscape is changing with cloud based solutions

and limited internal resources

PARADIGM SHIFT AND BENEFITS

TYPICAL CHALLENGES

Need for document lifecycle process improvement

In-house process not performing

Internal alignment issues

Dissatisfaction with current process

Budget challenges

SERVICEINEFFICIENCIES

& BUDGETIMPLICATIONS

PITNEY BOWES

INTELLIGENT ENTERPRISE CAPTURE SERVICES

INTELLIGENT ENTERPRISE CAPTURE SERVICES FROM PITNEY BOWES

Enable faster document entry into workflow Reduce document processing costs

Reduce compliance risk

OPERATIONAL RESULTS

Decreased document processing time from 8hrs to 2hrs, saving

Increased imaging accuracy rates from 70% to

FINANCIAL RESULTS

saved in operatingcosts over three years

average annualcost reduction

75%

99%

$3.5M

12%

OUR INTEGRATED APPROACH

SOLUTION DIMENSIONS

➔ Defined service levels to meet business objectives

➔ Deployment options

➔ Leading enterprise content management technology solutions

➔ IT / data security measures in place

➔ Records management services

FINANCIAL SERVICES: DOCUMENT PROCESSING SERVICES

RESULTS

Increased transactions available at start of business day from 0 to 50%.

Reduced turn time by 30%

Reduced costs by 25%

Rapid start-up satisfied customer’s strategic timeline

A leading Specialty Loan Servicing company specializing in “impossible to collect”

mortgages is experiencing SLA challenges due to outdated, highly manual

processes.

BUSINESS CASE

Highly manual processes

Limited, outdated and locally provided technology

Experiencing high growth rates

Rising costs and service level performance challenges

OUR SOLUTION

Based at PBMS NPC

Leveraging technology, space and staffing

Required client specified security

Technology a combination of Captiva and PB Metrix

Company has been able to reduce cost by 25%

THANK YOU

Scot A. Laudicina, CDIA+, ECMs, ERMsPractice Principal, Managed Mail and Enterprise Content Management203-796-6501scot.laudicina@pb.com

Dave Doucette, CDIA+Solution Design ConsultantDocument Processing Solutions716.636.8439 dave.doucette@pb.com