the future of voice in business process...

The Future of Voice in Business Process Automation

Traditional Input Form

Better on mobile?

Device voice input?

Voice first?

We are having an account issue and can’t login.

Voice for input VS Voice for context

We are having an account issue and can’t login.

Cognitive ServicesKey Phrases &

Language Understanding

Voice for input VS Voice for context

We are having an account issueand can’t login.

The Business Benefits of AI

The Challenges of AI

Human Human-Led Coexistence Bot-led Bot

We are here

Reality of AI today

Where to start?

- Find opportunities to augment existing systems

- Find passion to fuel the investment

- Delight people with the simple, thoughtful approach

- Be innovated and build over time

Where to start

Sentiment Analysis

Key Phrases

Moderation

Language Detection &

Translation

and more…

Cognitive Services

Cognitive ServicesLanguage Understanding

Decision Services

Vision

Chat Bots Simple

Machine Learning

Complex

Reinforcement Learning

Deep Learning

Shallow Learning

Chat Bots Complex

Machine Learning Simple

Bots & ML ML

Easy Less Easy

Small Data SetsLarge Data Sets

Many services to choose from

K2’s Approach

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Workflow REST API

Cognitive Services

IoT Hub

Bot Framework

Machine Learningand more…

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SmartObject REST API

Lambda

Lexand more…

K2 Workflows,

Business Data & AI

SmartObjects

Processes

Forms/UI

Reports

Service

EndpointsK2 WORKFLOWK2

PROCESS

AI Services

AI

AD & SAP

LOB

WEB / REST

SERVICEServices

SMARTOBJECT

SHAREPOINT

INTEGRATIONSHAREPOINT

SMARTOBJECT SERVER

Image

Interest

Contract

Proposals

SP Employee

Accounts

Opportunities

Manager

LOB Employee

Name

Email

Cost Center

SAP Employee

Sentiment

Score

Text Analysis

Key Phrases

Cognitive

First Name

Last Name

Account ID

Cost Center

Manager

Image

Contract

Proposals

IM

Accounts

Opportunities

Role

Description

Date Started

Employee

SMARTOBJECT SERVER

Completed

In Progress

Durations

Process Data Completed

In Progress

Process Data

SE

CU

RIT

Y

SmartObject Architecture

Building an app with no code

SMARTOBJECTS

ACCOUNT

Account Name

Contact

Rating

CUSTOMER

FEEDBACK

Title

Priority

Assigned To

ORDER

Product Name

Quantity

Value

TEXT

ANALYTICS

Sentiment

Key Phrases

Translation

Cognitive Services

So what about chat bots?

Meet Process Bob

How it works

K2 Process and Business Data (SmartObjects)