the future of voice in business process...
TRANSCRIPT
The Future of Voice in Business Process Automation
Traditional Input Form
Better on mobile?
Device voice input?
Voice first?
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Voice for input VS Voice for context
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Cognitive ServicesKey Phrases &
Language Understanding
Voice for input VS Voice for context
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The Business Benefits of AI
The Challenges of AI
Human Human-Led Coexistence Bot-led Bot
We are here
Reality of AI today
Where to start?
- Find opportunities to augment existing systems
- Find passion to fuel the investment
- Delight people with the simple, thoughtful approach
- Be innovated and build over time
Where to start
Sentiment Analysis
Key Phrases
Moderation
Language Detection &
Translation
and more…
Cognitive Services
Cognitive ServicesLanguage Understanding
Decision Services
Vision
Chat Bots Simple
Machine Learning
Complex
Reinforcement Learning
Deep Learning
Shallow Learning
Chat Bots Complex
Machine Learning Simple
Bots & ML ML
Easy Less Easy
Small Data SetsLarge Data Sets
Many services to choose from
K2’s Approach
{…}
Workflow REST API
Cognitive Services
IoT Hub
Bot Framework
Machine Learningand more…
{…}
SmartObject REST API
Lambda
Lexand more…
K2 Workflows,
Business Data & AI
SmartObjects
Processes
Forms/UI
Reports
Service
EndpointsK2 WORKFLOWK2
PROCESS
AI Services
AI
AD & SAP
LOB
WEB / REST
SERVICEServices
SMARTOBJECT
SHAREPOINT
INTEGRATIONSHAREPOINT
SMARTOBJECT SERVER
Image
Interest
Contract
Proposals
SP Employee
Accounts
Opportunities
Manager
LOB Employee
Name
Cost Center
SAP Employee
Sentiment
Score
Text Analysis
Key Phrases
Cognitive
First Name
Last Name
Account ID
Cost Center
Manager
Image
Contract
Proposals
IM
Accounts
Opportunities
Role
Description
Date Started
Employee
SMARTOBJECT SERVER
Completed
In Progress
Durations
Process Data Completed
In Progress
Process Data
SE
CU
RIT
Y
SmartObject Architecture
Building an app with no code
SMARTOBJECTS
ACCOUNT
Account Name
Contact
Rating
CUSTOMER
FEEDBACK
Title
Priority
Assigned To
ORDER
Product Name
Quantity
Value
TEXT
ANALYTICS
Sentiment
Key Phrases
Translation
Cognitive Services
So what about chat bots?
Meet Process Bob
How it works
K2 Process and Business Data (SmartObjects)