the community pharmacy

The Community Pharmacy

Consultation

Types of Community/Retail Pharmacies Independents Chain Mass merchandiser Food store

Organization Prescription

counter Transaction

windows Storage Sink Refrigeration Computer system

Equipment Prescription bins,

shelves, spinners

Customer Service At the counter On the telephone Interpersonal

techniques

Processing Prescriptions Patient

information Prescription

information Online billing Refills Safety The original Rx

Scanning filing

Preparing the Prescription Measuring Containers Safety caps Labels

Five rights Patient Drug Dose route Time

Final check by pharmacist

Other duties Retail concepts Stock duties

Ordering Receiving

Damage Expiration date

Stickering Invoices

Non-controlled controlled

Customer Pick Up Picking up the

prescription Three points

Name Birthday Address/physician

Signature logs Scanning & cash

register

Hospital Pharmacy The health care team Pharmacy areas

Centralized Decentralized

Communication Computer systems

Organization of Medications Hospital Formulary Therapeutic

interchange Packaging

Unit dose/unit of use

Medication cart Medication orders Inventory

Sterile products Safety