the community pharmacy

11
The Community Pharmacy

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Post on 12-May-2015

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Page 1: The Community Pharmacy

The Community Pharmacy

Page 2: The Community Pharmacy

Consultation

Page 3: The Community Pharmacy

Types of Community/Retail Pharmacies Independents Chain Mass merchandiser Food store

Page 4: The Community Pharmacy

Organization Prescription

counter Transaction

windows Storage Sink Refrigeration Computer system

Equipment Prescription bins,

shelves, spinners

Page 5: The Community Pharmacy

Customer Service At the counter On the telephone Interpersonal

techniques

Page 6: The Community Pharmacy

Processing Prescriptions Patient

information Prescription

information Online billing Refills Safety The original Rx

Scanning filing

Page 7: The Community Pharmacy

Preparing the Prescription Measuring Containers Safety caps Labels

Five rights Patient Drug Dose route Time

Final check by pharmacist

Page 8: The Community Pharmacy

Other duties Retail concepts Stock duties

Ordering Receiving

Damage Expiration date

Stickering Invoices

Non-controlled controlled

Page 9: The Community Pharmacy

Customer Pick Up Picking up the

prescription Three points

Name Birthday Address/physician

Signature logs Scanning & cash

register

Page 10: The Community Pharmacy

Hospital Pharmacy The health care team Pharmacy areas

Centralized Decentralized

Communication Computer systems

Page 11: The Community Pharmacy

Organization of Medications Hospital Formulary Therapeutic

interchange Packaging

Unit dose/unit of use

Medication cart Medication orders Inventory

Sterile products Safety