the community pharmacy

Download The Community Pharmacy

Post on 12-May-2015

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  • 1.The Community Pharmacy

2. Consultation 3. Types of Community/Retail Pharmacies

  • Independents
  • Chain
  • Mass merchandiser
  • Food store

4. Organization

  • Prescription counter
  • Transaction windows
  • Storage
  • Sink
  • Refrigeration
  • Computer system
  • Equipment
  • Prescription bins, shelves, spinners

5. Customer Service

  • At the counter
  • On the telephone
  • Interpersonal techniques

6. Processing Prescriptions

  • Patient information
  • Prescription information
  • Online billing
  • Refills
  • Safety
  • The original Rx
    • Scanning
    • filing

7. Preparing the Prescription

  • Measuring
  • Containers
  • Safety caps
  • Labels
    • Five rights
      • Patient
      • Drug
      • Dose route
      • Time
  • Final check by pharmacist

8. Other duties

  • Retail concepts
  • Stock duties
    • Ordering
    • Receiving
      • Damage
      • Expiration date
    • Stickering
    • Invoices
      • Non-controlled
      • controlled

9. Customer Pick Up

  • Picking up the prescription
    • Three points
      • Name
      • Birthday
      • Address/physician
  • Signature logs
  • Scanning & cash register

10. Hospital Pharmacy

  • The health care team
  • Pharmacy areas
    • Centralized
    • Decentralized
  • Communication
  • Computer systems

11. Organization of Medications

  • Hospital Formulary
  • Therapeutic interchange
  • Packaging
    • Unit dose/unit of use
    • Medication cart
  • Medication orders
  • Inventory
  • Sterile products
  • Safety

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