taking a wise approach implementing a lone worker service in a diverse workforce
Post on 03-Nov-2014
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Taking a WISE Approach- Implementing a Lone Worker
Service in a Diverse WorkforceGerry Jarvis
Global WISE Safety Manager, Danone
Danone Nutricia – Our Diverse Field Teams• 100 x Nutricia Medical Nurses
• Visiting Patient Homes• Undertaking medical procedures• Working in potential “high risk” and “rural” locations
• 60 x Danone Nutricia Medical Sales Specialists:• Visiting Hospitals and Clinics• Evening meetings to Healthcare Professionals• Overnight hotel stays
• 30 x Danone Nutricia Account Managers• Visiting retailers• Long distance travel • Overnight hotel stays
Lone Working in a Diverse Work Force: Our 3 Step Implementation Strategy
Perception Proactivity Practice
Perception Proactivity Practice
Lone Working – Our 3 Step Strategy: Perception
• Identify the Risk• Risk Assessment Tools• Incident Reporting• Buddy System Failures
• Create Lone Working Awareness• Focus Topics• Sharing Incidents
• Engagement• What’s in it for me? – Going Home Safe• Our Goal: Zero Lone Working Incidents
RiskAssessment
Danone & Nutricia
• Mission: Health through Food for All
• Four Business Lines• Danone Fresh Dairy Products • Danone Water• Danone Nutricia Early Life Nutrition • Nutricia Advanced Medical Nutrition
• Danone Safety Programme:• WISE• Focus on Safe Behaviours• Active Involvement• Business Fundamental
Lone Working - 3 Step Strategy:Proactivity
• Personal Safety Training - Suzy Lamplugh Trust• Train the Trainer• Tailored training to specific job roles• Lone Working Strategies• Dynamic Risk Assessment
• Lone Worker System – Peoplesafe
Perception Proactivity Practice
Lone Working - 3 Step Strategy:Proactivity
• Lone Worker System – Peoplesafe• 10 years expertise in lone worker market place• Variety of devices and solutions for different needs• Immediate response in an emergency 24/7 x 365. • Partners with Suzy Lamplugh Trust
Perception Proactivity Practice
Lone Working - 3 Step Strategy:Proactivity• Peoplesafe - Identicom• Dedicated Device• Easy to Use & Fit for Purpose• Discreet • Three Levels of Status:
• Green / Amber / Red• Man Down Function• Tracks to 10 metres• Dual Sim Functionality• Remote Monitoring Centre (First County Monitoring)
• Lone Worker Monitoring Service 24/7 x 365• Fully trained.• Accredited to NSI Gold Standard, BS8484 & 5979 CAT II & ISO9000.
Perception Proactivity Practice
Lone Working - 3 Step Strategy:Proactivity
• Peoplesafe - Implementation• Successful Trial
• Colleagues “spread” word• Confidence & Trust in Peoplesafe• Created Engagement
• Team Training Sessions• Back Up Support
Perception Proactivity Practice
Lone Working - 3 Step Strategy:Practice
• Embedding Safe Behaviours• Walking the WISE Talk • Peoplesafe System Usage• Refresher Training
• Feedback• Near Miss Reporting System• Every incident reported and acted upon.• Sharing Learnings• Continual Improvement• Monitoring Usage
Perception Proactivity Practice
Implementation of Lone Working in a Diverse Workforce – Our 3 Step Strategy
Perception Proactivity Practice
Any Questions?
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