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SUSTAINABILITYPOLICIES
AND PLAN
The methodologicalapproach:commitments, objectives,targets and actions
analysis of the significance of the 17 Sustainable Development Goals (SDGs) with respect
to the value chain
of the A2A Group and identification of the 2030 COMMITMENTS
FIRST PHASE
Identificationof (macro) objectives, in line with each commitment,broken down into2030 targets and definition of the 2030SUSTAINABILITYPOLICY
SECOND PHASE
enabling actions and tools,in line with the 2016-2020 Strategic Plan,aimed at promotingthe achievementof the set objectives of the 2016 - 2020SUSTAINABILITY PLAN
THIRD PHASE
SGD vsVALUE CHAIN
OBJECTIVES withTARGETS - 2030
ENABLING ACTIONS and DRIVERS -2020
AGENDA The 2030 SustainabilityPolicy of theA2A Group
The 2030 SustainabilityPolicy of theA2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Statement:A2A helpscommunities to be sustainable
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
o Develop a sustainable waste management approach for the entire life cycle through a further increase in waste recycling, improved waste treatment and recovery capacity in the Group's power plants, technological innovation and the promotion of responsible behaviour to minimize the use of landfills and protect the environment and human healthCircular
economy
Circular economy - OBJECTIVE
99% 100%70%
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Circulareconomy
Circular economy - 2030 TARGETS
Percentage of separated waste collection to be achieved in the
municipalities served
Percentage ofurban waste sent for recycling or energy
recovery
Regions covered by initiatives for
waste reduction, reuse and recovery
=
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Circulareconomy
Circular economy - 2030 TARGETS
Recovery capacity of the material in the power plants owned
by the Group at least equivalent to the total urban waste
collected through separated collection
o Contribute to the achievement of thenational and European objectives to reduce GHG emissions related to electricity generation
o Reduce the carbon intensity in electricitygeneration, supporting the use of renewable sourcesand low CO2 emission energy carriers
o Develop highly efficient district heating and district coolingthrough the use of, and integration with, renewable sources, the use of co-generated heat and waste,and ensuring a positive contribution to the air quality in cities
o Increase the use of and customer loyalty to renewable electricity sources
o Promote energy efficiency (extension of LED to public lighting, initiatives and efficiency in industrial and residential areas)and the use of renewable sources in end uses
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - OBJECTIVES
-62% -37% 50%
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - 2030 TARGETS
Reductionof CO2 emissionsfrom the Group's
electricitygeneration plants
(mean baseline2008-2012)
Reduction of the carbon intensity
(gCO2/kWh) in electricity generation
(mean baseline2008-2012)
heat derivingfrom non-fossil fuels and recovery heat in
the mix used to produce heat
for highly efficient district heating
and district cooling
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - 2030 TARGETS
the quantity of emissions avoided through the district
heating system compared to 2014
Increase insales (1.6 TWh)
to the MassMarket segmentof green energy
(renewable),compared to 2015
the quantity of CO2
avoided bypromoting
energyefficiency and
renewablesources in end uses
+300%
46,000 t/y+145%
+227%
o Increase the resilience and reliability of the networks and grids by increasing the investments in technological innovation in the infrastructures and management systems in order to ensure high standards of quality in the services provided and contribute to the sustainability of cities and communities, also by enabling and implementing systems and tools that encourage the adoption of virtuous and conscious behaviours by end users in terms of energy consumption
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Gridand services
Smart Grid and services - OBJECTIVE
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Gridand services
Smart Grid and services - 2030 TARGETS
+30% 20%
Increase themaximum
sustainable load of the electricity
distribution network in the case
of heat waves
Continue to be one of the
first 5 Italian operators
operating in themetropolitan area in
terms of performances
in the number and duration of
interruptions
Smart investmentsout of the total
investments in theNetworks and Heat
BU:
Being one of the companies most committedto the development and disseminationto end users of systemsand tools aimed at encouraging theadoption of active and efficientbehaviours, thanks to a systemthat offers products and serviceswith highly innovative content
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Gridand services
Smart Grid and services - 2030 TARGETS
15%
Percentage of smart grids(advanced
automation)of the total network
People innovation - OBJECTIVE
o Promote innovative solutions for economically and environmentally sustainable business, to attract talent, increase transparency and improve the dialogue with stakeholders, actively contributing to community welfare and improved working conditions
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
People innovation - 2030 TARGETS
Peopleinnovation
100% 100%100%
Employeessubject to PerformanceManagement, assessedusing CSR parameters
Employeesinvolved in training on sustainability issues
Managerswith a Sustainability
MBO
10% of graduates under 35
to undergo job rotation (annual average);
50% of the company population
involved in skills enhancement
initiatives (annual average);
1,300 university students involved in
Employer Branding activities
5 new change management
projects per year
Dissemination of smartworkingamong the group's employees,for roles where applicablesystematically
20%
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
People innovation - 2030 TARGETS
Peopleinnovation
Reduction of the weighted accident index (frequency indexx severity index) as early as 2020 with respect to the 2013-2015 average(to be broken down into business units)
Regions with structured dialogue channels to encourage listening,dialogue, and shared innovation (forum, digital collaboration)
100%
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - 2030 TARGETS
-25%
* Certificates 14001 (environment), 18001 (Security), SA 8000 (sustainability) | Registered in Global
Compact
(UN Foundation), with a score >=“sufficient” in the TenP (GCNI) questionnaire
�of suppliers qualifiedwith sustainability criteria *
50%
�of the order value of the Groupassigned to certified suppliers
80%
�of customers online and 50% registeredwith bollett@mail (electronicinvoicing) forA2A Energy
60%
�downloads to the Group's app170,000
The 2030 SustainabilityPolicy of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - 2030 TARGETS
AGENDA The 2020 SustainabilityPlan of theA2A Group
The 2020 SustainabilityPlan of theA2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
o RECOVERY and TREATMENTImprove the collected waste recovery process(even through energy recovery)and promote separated waste collection to helpreduce the environmental impact of cities
o REDUCTION POLICIESReduce waste production througha prevention, reduction and reuse policy
o RISK MANAGEMENTCheck that the system for identifying,managing and preventing company risksadequately covers the sustainability risks(and in particular social and environmental ones)even in organizational terms
1
3
2
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Circulareconomy
Circular economy - ACTION
o WATERImplement actions aimed at reducingwater consumption in collection and distributionprocesses to improve the quality of thewater and reduce water dispersion
o BIODIVERSITYJoin projects aimed at looking afterthe ground and safeguarding protected speciesmonitoring and protecting biodiversityin the regions where the company has a presence
4
5
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Circulareconomy
Circular economy - ACTION
Separated waste collectionin the communities served
Urban wastesent for recyclingor energy recovery
Impact of the recovery capacity of the materialin the Group's plants
on the urban waste collected
20202015 20202015 20202015
99.0%
67.0%
80.0%
98.9%55.1%
31.0%
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Circulareconomy
Circular economy - 2020 TARGETS
Waste treatmentcapacity destinedfor energy recovery
(ktonnes)
Waste (urban + special)treatment capacity
aimed at recycling (ktonnes)
Water/network lossesnot recorded in the accounts
(millions m3)
20202015 20202015 20202016
860 1,565
39
342
1,385
37
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Circulareconomy
Circular economy - 2020 TARGETS
o DISTRICT HEATINGHelp to reduce the environmental impact of cities,paying particular attention to air quality:increase district heating and district cooling
o END USER EFFICIENCYDevelop energy efficiency measuresfor the public and private real estate assets
o SUSTAINABLE MOBILITYDevelop sustainable mobility solutions(fleet of low-emission cars and vehicles,replacement of obsolete vehicles with new ones)
o RENEWABLEIncrease the amount (keeping it high)of energy produced by renewable sources
1
32
4
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - ACTION
o EMISSIONSDevelop actions aimed at reducingthe environmental footprint such as the directand indirect emission of greenhouse gases
o GREEN MARKETINGImplement communication and customer awareness campaigns
o EDUCATIONConsolidate and, where possible, improveenvironmental education activity plansand promote awareness of the risksassociated with climate changein public opinion
5
7
6
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - ACTION
CO2 avoided thanks to the extension of the
district heating network (tonnes/year)
NOx avoided thanks to the extension of the
district heating network (tonnes/year)
CO2 avoidedthanks to
energy efficiencymeasures in end uses
20202014 20202014
-78.1
-128,600
-194.4 -234,000
36,200 t
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - 2020 TARGETS
Total CO2 emissionsfrom electricitygeneration(tonnes)
Carbon intensityin electricitygeneration(gCO2/kWh)
Productionof heat energy
from non-fossil fuels
4389,467
392.5
6,207
20202008-2012average
20202008-2012average
49%
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Decarbonization
Decarbonization - 2020 TARGETS
o QUALITYMaintain high standards of qualityin the services provided keepingcustomer satisfaction levels high
o WEAK BANDSPromote special ratesor other solutions for users in difficulty(e.g. Energy Bank)
o DIGITALDevelop innovative services and channels(web, mobile, gamification)aimed at customer loyalty
Smart Gridand services
1
3
2
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Grid and services - ACTION
o SMART GRIDDevelop solutions aimed at offeringa better infrastructure of accessto information (smart grid)and improving grid resilience
o SMART CITYSupport the development of the Smart Cityin the region the Group operates in alsothrough new business models thatexploit the technological component(Smart grids and Big Data networks)
4
5
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Gridand services
Smart Grid and services - ACTION
Average duration of interruptionsfor Low Voltage customers in the city of Milan
(minutes)
High Concentration Average Concentration
62bln eurosof investmentin smart grids
Install over
250,000LED devices
for publiclighting2015 2020
23.77
14.26
41.75
25.05
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Gridand services
Smart Grid and services - 2020 TARGETS
The Customer Satisfactionindex in
«multi-client of reference» surveys
(CERVED DataBank)over
2%
90%
compared to the national average
in the sector, and in any casewith a valuenever below
customers with onlineA2A Energy services
400,000
citizens with the APPsof the Group
100,000
euros investedin the Smart Grid area
10 million
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Smart Gridand services
Smart Grid and services - 2020 TARGETS
o RESPONSIBLE PROCUREMENTDevelop initiatives aimed at disseminatingthe health and safety culture at workamong contractors and other suppliers.Develop Green Procurement policies
o TRANSPARENCYDevelop integrated reporting and anadequate information system forprogramming and control
o STAKEHOLDER ENGAGEMENTDevelop external stakeholder engagement activities, strengthening the relationship with the territory and set uppermanent methods of involving multi-stakeholders
1
3
2
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - ACTION
o INNOVATION AND R&DDevelop investments in Research and Development, increasingpartnerships with Universities and international research centres.Appropriately manage relations and collaborations with NGOsand develop new technologies, patents for technological innovation
o FOUNDATIONSSupport the initiatives of the Foundations (ASM and AEM),donations and sponsorship in line withthe Group's Sustainability Policy
o BRAND PERCEPTIONImplement a system for measuring andmonitoring the reputation and perceptionof the Group, even at regional level
4
6
5
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - ACTION
o MBOIntroduce sustainability objectivesto the MBO scorecards (correlation between the remunerationof the Management and the Sustainability KPIs)
o CHANGE MANAGEMENTDevelop Change Management projectsto improve the organizational culture
o INTERNAL ENGAGEMENTDevelop systematic listening systemswith employees, promoting dialogue andcollaboration initiatives
7
8
9
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - ACTION
o WELFAREDevelop innovative welfare policies, even in relation to the promotion of gender equality, and improve skills through a generational bridge that allows the transfer of knowledge and experience between the junior and senior populations
o TRAININGSet up training courses aimed atimproving and redeveloping skills andprofessional development (even on topicssuch as sustainability, anti-corruption, human rights)
10
11
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - ACTION
12o HEALTH & SAFETY
Strengthen the plan of training and prevention activities to reduce accidents and develop new initiatives for the health and safety of employees
100%of employeestrained in
Sustainability and thenew Code of Ethics
-25%Weighted accident index
(frequency indexx severity index)
20%of targetemployees
involved in SmartWorking projects
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - 2020 TARGETS
5research projectsor partnerships
with research Institutesand Universities each year
50%of suppliers
certified in a registerwith sustainabilityrequirements
15new
change managementprojects
50%
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - 2020 TARGETS
8territorial
sustainability reports
4,000inspections/year
at the road work sitesof the A2A Group
15regional workshopswith 30 actions
to be implemented
The 2020 SustainabilityPlan of the A2A Group
Chapter 1 POLICY
Chapter 2 SUSTAINABILITYPLAN
Peopleinnovation
People innovation - 2020 TARGETS
PRESENT IN THE FUTURE
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