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Student Services

Student Services

StudentServices

Personal Tutor Training: Pastoral

Student Services

StudentServices

• Ground Floor, Student Information Centre

• Information on a range of topics including;

*Council Tax Exemption Certificates

* Information on EMCs

• Point of contact for other Student Services Teams;

*Accommodation

*Money Advice Team

*Student Wellbeing Team

*Inclusion Team

• studentservicesdesk@edgehill.ac.uk

• https://www.edgehill.ac.uk/studentservices/student-information-desk/

Student Information Desk

Student Services

StudentServices

• Four drop in sessions per week

• Financial health checks

• Budgeting advice

• Hardship Fund applications

• Additional financial support

• Based in Student Information Centre

• moneyadvice@edgehill.ac.uk

• https://www.edgehill.ac.uk/studentservices/moneyadvice/

Money Advice Team

Student Services

StudentServices

• Information, guidance, support for students with disabilities

• Assistance with applying for Disabled Students Allowance

• Liaison with academic departments

• Close working with SPLD Team

• Based in Student Information Centre

• Inclusionteam@edgehill.ac.uk

• https://www.edgehill.ac.uk/studentservices/inclusive/

Inclusion Team

Student Services

StudentServices

• Enquiries, room allocation

• Disciplinary issues

• On and off campus issues

• Campus Life roles

• Close working with Campus Support + Student Wellbeing Team

• Based in Student Information Centre

• SS-Accommodation@edgehill.ac.uk

• https://www.edgehill.ac.uk/undergraduate/accommodation/

Accommodation Team

Student Services

StudentServices

• Drop in ( 20 min slots ) between

2.00 – 3.00 daily Mon- Fri (term-time only)

• Appointments - No referral needed, students can book

appointment by email, phone or in person. Evening or early

morning appointments available

• Workshops including; ‘Why Worry,’ ‘Confidence Building,’

‘Mindfulness,’ ‘Overcoming Procrastination.’

• Based in Milton House, on Ruff Lane

• Counselling@edgehill.ac.uk

• http://www.edgehill.ac.uk/studentservices/counselling/

Counselling Team

Student Services

StudentServices

• Wellbeing assessments

• Close working with internal + external teams

• Risk management

• Liaison, joint working with academic departments

• Proactive mental health and wellbeing campaigns/promotion

• Fitness to Study

• Based in the Student Information Centre

• studentwellbeing@edgehill.ac.uk

• https://www.edgehill.ac.uk/studentservices/the-health-well-being-

centre/

Student Wellbeing Team

Student Services

StudentServices

• Supports students/staff of all faiths + none

• Confidential, non-judgemental service from spiritual perspective

• Pastoral guidance, support and encouragement

• Information/advice re faith, issues it may raise

• Bereavement support

• Prayer

• Signposting

• Links to local faith communities

• Meetings/events

• chaplaincy@edgehill.ac.uk

• https://www.edgehill.ac.uk/studentservices/chaplaincy/chaplaincy-

service/

Chaplaincy

Student Services

StudentServices

• First introduced 14/15

• Student Wellbeing + senior Student Services manager

• Close collaboration with department

• Three stages

• Supportive process

• Early referral encouraged

• Policy and further training available

Fitness to Study

Student Services

StudentServices Academic Registry

• Central support service, facilitating student journey

• Enrolment, Council Tax Exemption Certificates, course confirmation letters,

Student Census

• Programme Management, Timetables

• Student Records

• Invoicing + collection of tuition fees, payment of Bursaries, admin of Scholarships

• Examinations

• Progression + Award Boards

• Results notification + Certification

• Academic Appeals

• Graduation

• Fitness for Practice

Student Services

StudentServices Academic Registry

Students may encounter circumstances that adversely impact on their ability to

successfully undertake their studies. Academic Registry is responsible for the

administration of a number of schemes that the University has developed to

support students through these periods. These include;

• Academic Appeals

• Intercalation (Taking Time Out)

• Repeating Years

• Deferring Assessment (EMC)

• Withdrawal

Information on all of these processes, including deadlines for submission during

the academic year, are available on the Academic Registry webpages

https://www.edgehill.ac.uk/registry/assessment-and-results/difficulties/

Student Services

StudentServices Academic Registry

• For students who are not attending it is essential that Academic Registry are

informed as soon as possible

• This is a key requirement for Government and University financial planning.

• It also helps to ensure students are not liable for tuition fee and maintenance

loan costs if they have dis-engaged from the programme and the University

does not make a bursary or Scholarship payment to them.

• A Student Census is conducted three times during each academic session,

briefing notes in relation to the Student Census can be accessed via the

Academic Registry webpages at https://www.edgehill.ac.uk/registry/academic-

registry-timeline-staff/

• It is important that students no longer attending are reported via the Census or

outside of these dates directly to Academic Registry.

Student Services

StudentServices

• If in doubt, ask!

• Happy to help

• Signposting and Referral

• Early intervention is crucial

• studentservicesdesk@edgehill.ac.uk

• https://www.edgehill.ac.uk/studentservices/student-information-desk/

Advice and Guidance

Student Services

StudentServices

• What are they?

• Why are they important?

• What happens if you work outside of boundaries?

• How to maintain boundaries

• What to do if you are concerned about boundaries

Professional Boundaries

Student Services

StudentServices

• Prolonged contact with a student can mean you get to know them particularly

well & want to help them as much as possible

• Students with complex needs may burn out the most diligent of people. At

times, they may lack interpersonal skills & therefore, won’t appreciate

boundaries

• It is important to take this into consideration when establishing boundaries for

your working relationship

• Clearly established limits allow safe connections between staff members &

students & ensure the student has a clear understanding of the limits &

responsibilities of your role

Professional Boundaries

Student Services

StudentServices

“Healthy boundaries build trust, which is crucial for

effective relationships.” (Whitfield, 1993)

• Helps to keep people in appropriate roles

• Provides an opportunity to role model healthy communication & professional

relationships

• Helps to avoid the “rescuer” role

• Allows us to stay focused on our responsibilities to the student and the provision of

helpful & appropriate services

• Reduces personal stress & prevents burn out

• Protects the self by setting limits & increasing the effectiveness of interactions.

Advantages of Boundaries

Student Services

StudentServices

• The student does not feel empowered to change their unhealthy

behaviours

• Doing too much for students can mean they miss out on the

opportunity to master new skills

• Student becomes dependent on staff member

• Leads to compassion fatigue

• Student may feel poorly served

• Staff member may act unethically

• Reputation of staff member and team may be compromised

Working Outside of Boundaries

Student Services

StudentServices

• Clearly outline your role, availability & the best ways to communicate with you.

• Set clear boundaries, without feeling guilty, fearful, or doubting yourself.

• Communicate these boundaries clearly from the start.

• Check the student understands the boundaries set out. Ask them to clarify what

you’ve discussed and agreed.

• Consider what you can tolerate/accept and what makes you feel uncomfortable or

stressed.

• Recognise limits and expertise (particularly if you have additional

qualifications/skills)

• Try not to aim to ‘solve the problem’ for students with mental health issues- it can

make us feel inadequate/upset if we aim to and are not able to do so.

Maintaining Boundaries

Student Services

StudentServices

• Establish clear guidelines and procedures when it comes to onward referrals

• Practice being self-aware and identifying whether your boundaries are still in place

• Self-care (putting yourself first): the more we do this, the stronger our need and

motivation to set boundaries becomes

• Assertiveness: Creation of boundaries is one step but following them through is

another

• Don’t mind read: others may not be aware that they are crossing boundaries

• Address boundaries issues early. Emphasise the importance of maintaining healthy

boundaries.

• Take a direct approach with those students who may be invested in forming and

maintaining unhealthy boundaries.

Maintaining Boundaries

Student Services

StudentServices

• Identify any existing unhealthy boundaries and discuss with student, identifying ways

to avoid this happening again in the future

• Identify the unhelpful behaviours and agree upon alternative behaviours to replace

them with.

• Set firm limits with the student and be prepared to reinforce them. Refer back to

alternative behaviours agreed.

• If you are finding boundaries difficult, seek support and advice from colleagues, line

management, student wellbeing.

• Refer student to appropriate specialist team/agency early on. Don’t be afraid to

identify what you do/don’t do and what the specialist team does/doesn’t do.

Concerned about Boundaries?

Student Services

StudentServices Additional Training Sessions

• Enhancing student resilience

• Introduction to Safeguarding

• Fitness to Study

• Solution Focused Brief Interventions

• Professional boundaries

• For further Academic Registry sessions, consult the team