strategies & benefits of integrating billing and payment channels

Strategies & Benefits of Integrating Billing and Payment Channels

John GoeringKathy Norgaard

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economic pressures

fuel prices

employment

taxation

utility regulations

regulatory pressures

Utility Payment Challenges

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Integrating Billing and Payment Channels

• Managing the customer experience• Best practices in managing multiple payment

processes Traditional paper-based Electronic-based Mobile-based

• Pain points to avoid• Reporting considerations

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• Information across different methods is consistent and shared across all systems

• Customer controls their bill-viewing and payment experience

Truly Integrated Billing Solution

Billing delivered to the end customer via the presentation method they want

ANDthe ability to pay bills via the payment method they want!

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Truly Integrated Billing Solution

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Truly Integrated Billing Solution

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Truly Integrated Billing Solution

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Truly Integrated Billing Solution

Next Steps

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• Evaluate and understand the needs and motivators of your customers

• Align integrated solution strategy with customer needs How would you integrate? What are the impacts on the business and end customers?

• Evaluate all options Size and scope of the overall effort

• Complete business case/plan and outline key measurable items

Q&A Session

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Kathy Norgaard Sr. Product Manager of Payment SolutionsCDS Globalknorgaard@cds-global.com

John Goering Vice President of Solutions EngineeringCDS Globaljgoering@cds-global.com

www.cds-global.com

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