store management

STORE MANAGEMENT

STORE MANAGER

HANDLES THE EMPLOYEES- RECRUITS,SELECTS, TRAINS AND MOTIVATES EMPLOYEES.

STORE MANAGEMENT HAS A DIRECT LINK WITH THE

CUSTOMERS

1. MANAGING STORE

EMPLOYEES

Recruiting & Selecting

Job analysis

Job description

Locating prospective employee(look beyond retail industry & employee referral

Screening applicants to interview-

Selecting applicants (through interview)

APPLICATION FORM

REFERENCES

TEST

REALISTIC JOB PREVIEW

The process of screening applicant

2. Socializing & training new store employees

Socialization is a set of steps taken to transform new employees into effective committed members of the firm.

Principle objective of socialization is to develop a long term relationship with new employees to increase productivity and reduce turnover.

ORIENTATION PROGR

AM TRAINING

PROGRAM

4. Evaluating store employees and providing feed back

5. compensation

McDonald's selection process

McDonald's, selection process is very systematic and comprises of 3 stages

1. Aptitude Testing and Initial Interview- after screening the applicants' resumes, the short-listed candidates are called for a psychometric evaluation [a written aptitude test] and initial interview. The aptitude test gives insights into the applicants' verbal reasoning and critical reasoning amongst

other important aptitude measures.

2. On the Job Evaluation [OJE] -Short-listed candidates undergo

a 2-day OJE at a McDonald's restaurant, which provides the

candidate with an opportunity to look at McDonald's as a potential

employer. It also gives McDonald's a chance to observe and assess

the candidate's performance.

3. Final Interview -all candidates who attend the OJE are called

for the final interview. This is where the final and overall

assessment of the candidate takes place and selection decisions are

made.

Basic Shift Management [BSM]

The BSM takes place at the

Trainee Manager level. It

addresses the 'whys' and 'how

tos' of McDonald's procedures

and standards, rather than 'what-

to-dos' or 'what-to knows'. It also

deepens the candidates

understanding of operational

skills, standards and procedures.

Advanced Shift Management

[ASM]The ASM is intended for a Second Assistant

Manager. It develops the manager's ability.

Systems Management Course [SMC]

The SMC is an opportunity for First Assistant

Managers to gain knowledge of recognizing various

real-world problems within the restaurant and the

different approaches in analyzing and resolving

them.

Restaurant Leadership Programme [RLP]

RLP focuses on the skills and behaviours necessary to drive business

results within a McDonald's restaurant environment. This includes a

focus on leadership skills, team building, decision-making strategies,

and problem solving. RLP is designed for the promotable First

Assistant Manager.

Recognition and Rewards:

Competitive wage and promotion

programmes

Restaurant-wide recognition

through programmes such as the

Employee of the Month' and

‘Employee of the Quarter'.

McDonald's also offers a centralised

incentive programme, called

MahaBucks, with access to

McDonald's gift certificates and

branded merchandise.