steve priddy

June 18-19, 2009 | Hyatt Regency Chicago

Sponsored by

Steve Priddy

Vice PresidentHuman Resource AdministrationFedEx(Retired)

Creating a Culture of Health Within Your Organization:

A Transformational Business Imperative

Sean Sullivan, JDCEO

CULTIVATING CHANGE WITH CULTURAL INFLUENCES

• Shared Values• Cultural Norms• Cultural Touch Points• Peer Support• Work Climate

SHARED VALUES• Reduce Health Risks• Control Costs of Health Care• Deliver Peak Performance• Achieve Work/Life Balance• Enhance Teamwork and Morale• Improve Corporate Image

CULTURAL NORMS• Roles of Leaders

– Articulate shared vision of health and productivity– Serve as effective role models by visible participation– Align rewards and policies to support employee health

• Roles of Health Workers– Coordinate resources that support employee health– Communicate in consumer-friendly terms– Empower employees to be proactive in their own health

CULTURAL TOUCH POINTS• Modeling• Rewards and Recognition• Recruitment and Selection• Orientation and Training• Rites, Symbols and Rituals• Communication

PEER SUPPORT• Establishing Trust and Openness• Setting Goals• Eliminating Barriers• Working Through Relapse• Celebrating Success

WORK CLIMATE• Three Climate Factors Determine if the Culture Can Support

Employee Health Improvement– Sense of Community– Shared Vision– Positive Focus

• Health and Productivity Initiatives Can Be Organized to Enhance the Work Climate

Creating a Culture of Health at Pitney Bowes

Brent Pawlecki, MD, MMM Corporate Medical Director

Pitney Bowes

June 18, 2009

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Pitney Bowes 85-plus year legacy 85-plus year legacy

Fortune 500 companyFortune 500 company

$6.3 billion leading mailstream technology solutions $6.3 billion leading mailstream technology solutions providerprovider

Global team of more than 35,000 employeesGlobal team of more than 35,000 employees

Presence in more than 130 countries worldwidePresence in more than 130 countries worldwide

More than 2 million customersMore than 2 million customers

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The Cost of Ill Health—research

Roughly 25% of employer direct medical care costs are attributable to modifiable health risk factors in employees

•Sedentary lifestyle•Excess alcohol use•Poor nutrition•Smoking•Depression•Stress•High Blood Pressure•Overweight•High cholesterol•High blood glucose

Anderson, Whitmer, Goetzel, et. al. 2000

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The Culture of Health

Health Care Strategy

Health Care University

Emergency and Pandemic Planning

Healthy, Engaged,

Productive Employees

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The Culture of Health

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The Culture of Health The health of the organization begins with its people

Value-based benefit design

• To realize total value, understand total costs

• Higher costs don’t always mean higher value

• Health begins and ends with the individual

• Avoid barriers to effective treatment

Prevention

Carrots over sticks

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Health Benefit – pharmacyTargeted conditions

• Asthma• Diabetes• Hypertension• Hormonal cancer

drugs• Anti-convulsants

For patients with Diabetes and/or post-myocardial infarct:

• Beta blockers• Statins• ACE inhibitors

50% Coinsurance

Most generic drugsTier 1Tier 1

10% Coinsurance

50% Coinsurance

Non-preferred brand namedrugs, including those for:

Tier 3Tier 3

• Asthma• Diabetes• Hypertension

Most preferred brandname drugs

Tier 2

Non- preferred brandname drugs

Tier 3

10% Coinsurance

30% Coinsurance

Most generic drugs andall brand name drugs for:

Tier 1

• Asthma• Diabetes• Hypertension

30% Coinsurance

Most preferred brand namedrugs, including those for:

Tier 2Tier 2

• Asthma• Diabetes• Hypertension

50% Coinsurance

Most generic drugsTier 1Tier 1

10% Coinsurance

50% Coinsurance

Non-preferred brand namedrugs, including those for:

Tier 3Tier 3

• Asthma• Diabetes• Hypertension

Most preferred brandname drugs

Tier 2

Non- preferred brandname drugs

Tier 3

10% Coinsurance

30% Coinsurance

Most generic drugs andall brand name drugs for:

Tier 1

• Asthma• Diabetes• Hypertension

30% Coinsurance

Most preferred brand namedrugs, including those for:

Tier 2Tier 2

• Asthma• Diabetes• Hypertension

“Traditional ”Rx Benefit New Rx Access Benefit

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Health Benefit – onsite medical clinics

StaffingStaffing

Low-level care / High touchLow-level care / High touch

Assist navigation of complex health systemAssist navigation of complex health system

IntegratedIntegrated

QualityQuality

Accredited: local health plans and AAAHCAccredited: local health plans and AAAHC

Every clinic encounter is a teaching opportunityEvery clinic encounter is a teaching opportunity

Health Care UniversityMission: To provide employees with the environment,

the tools, and the motivation to enhance their health and well-being.

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Health Care University

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Emergency Preparedness

Building: DownSystems: DownPeople: Holding

Smoke, water damage

Power, water disruption

Area evacuation

Bomb threat

Fire

Explosion

Hurricane

Flood

Pandemic

Building: HoldingngSystems: Up People: Up

Building: UpSystems: HoldingPeople: Down

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The Culture of Health — major initiatives

Smoke-free campuses

Preventive care

Automatic External Defibrillators

Personal health record

Surgical readiness program

End of Life issues: Planning for the Future

Walkstations

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The Culture of Health

Changesimplemented

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Benchmark PB

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