starbucks hr

GROUP 13FELIX CHEN VIVIEN CHEN LAUREN DWORNIK KELSI PULLEN GRAHAM SCHREINER

BEST HUMAN RESOURCE MANAGEMENT PRACTICES

“We're not in the coffee business, serving people, we're in the people business serving coffee”

- Howard Schultz CEO

•Provide a great work environment and treat each other with respect and dignity.

•Embrace diversity as an essential component in the way we do business.

•Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

•Develop enthusiastically-satisfied customers all of the time.

•Contribute positively to our communities and our environment.

•Recognize that profitability is essential to our future success.

Starbucks Mission Statement

Provide a great work environment and treat each other with respect and

dignity.

Embrace diversity as an essential component in the way we do business.

2008:

7th

Fortune Magazine

Best 100 Companies to work for

RECRUITMENTBENEFITS TRAININGPERFORMANCE

APPRAISAL

PROBLEMS AND RECOMMENDATIONSand then

BENEFITSAKA TOTAL PAYAKA “ YOUR SPECIAL BLEND ”

• Health Coverage• Adoption Program• Income Protection • tuition reimbursement• Savings Plan• SIP• RRSP matching

20 HOURS +

• shifts – free drinks • markouts – free coffee/tea• partner discount – 30%

IN STORE

RECRUITMENT

• methods• general walk-in applicants• recruiting teams• energetic “people persons”• referral program• two part behavioural interviews

TRAINING

• first impressions• mandatory two week barista training• two week module• certification

• “just say yes”• “pour your heart into it”• star skills• the five ways of being

LEGENDARY SERVICETHE STARBUCKS EXPERIENCE

• maintain and enhance self-esteem• listen and acknowledge• ask for help

STAR SKILLS

• be WELCOMING• be GENUINE• be CONSIDERATE• be KNOWLEDGABLE• be INVOLVED

THE FIVE WAYS OF BEING

PERFORMANCE APPRAISAL

• every six months – reviews• bonuses• “customer voice” • customer comment cards

PROBLEMS/RECOMMENDATIONS

• dress code• uncompetitive pay• lack balance in duties and pay

Questions, Comments, Concerns?