stakeholder management: abnormal load hauliers to zoo keepers, by derek linden, aberdeen, 21st april...
Post on 15-Jul-2015
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facilitate DEVELOPMENT
Managing Stakeholders
Welcome
Derek Linden
© Facilitate Development Limited: dl@facilit8.net
facilitate DEVELOPMENT
Session Goals
• To look at the Stakeholder roles
• To consider the requirements of a Stakeholder
• To gain insight into the mindset of those we communicate with
• To explore the negotiations we should have with Stakeholders
• To uncover the skills we require to make ourselves even more effective
© Facilitate Development Limited: dl@facilit8.net
facilitate DEVELOPMENT
Is this what you have witnessed in Project
Management? Lucy
© Facilitate Development Limited: dl@facilit8.net
facilitate DEVELOPMENT
How would you Define a Stakeholder? One Who...
• ...is affected by what you do
• ...has influence over you
• ...wields power from your actions
• ...has an interest in your success/failure
• ...has an interest in your development
© Facilitate Development Limited: dl@facilit8.net
facilitate DEVELOPMENT
Key roles and impact upon you?
facilitate DEVELOPMENT
How do you actually manage Stakeholders?
Defender
Promoter
Apathetic
Latent
PO
WER
INTEREST
Manage Closely
Monitor Keep Informed
Keep Satisfied
facilitate DEVELOPMENT
Relationships with people
Amiable
Task
People
Measured Fast
Driver Analytic
Expressive
facilitate DEVELOPMENT
Handling Expectations
facilitate DEVELOPMENT
PM Skills - Being DOJI
© Facilitate Development Limited: dl@facilit8.net
Judgement Influence
Drive Output
Task
People
facilitate DEVELOPMENT
PM Key Skills
© Facilitate Development Limited: dl@facilit8.net
Judgement Influence
Drive Output 1
13
5
9
6
12
10
11
8
7 4 3
2 1. Drive 2. Output 3. Judgement 4. Influence 5. Task 6. Please others/Help Self 7. People 8. Political/Astute 9. Management 10. Trustworthy Worker 11. Logical Persuasion 12. Talks a good game 13. Nirvana (Leadership)
facilitate DEVELOPMENT
Session Goals
• To consider the requirements of a Stakeholder
• To look at the Stakeholder roles
• To gain insight into the mindset of those we communicate with
• To explore the negotiations we should have with Stakeholders
• To uncover the skills we require to make ourselves even more effective
• Dance
facilitate DEVELOPMENT
This presentation was delivered at an
APM event
To find out more about
upcoming events please visit our
website www.apm.org.uk/events
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