so many fast choices to make as a receptionist! how do i upsell effectively?

So Many Fast Choices to Make as a Receptionist! How DO I

Upsell Effectively?

Bleachiana Can Help!

Directions

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Note: You will not be able to move on until you complete an exercise correctly!

Table of ContentsUpselling Carrie

Upselling Miranda

Upselling Samantha

Upselling Charlotte

Click on the picture to go to the section!

Tips for Upselling from Receptionista

What Product Do You Tell Carrie About?

Anti- fading shampoo! It just came in last week!

Frizz-erasing curl activator! Smells so fresh too!

Super strong hair spray! Great for holding all day!

Click on the correct upsell!

Wrong!

Look closely? Carrie might have a problem with…..?

Click here to try again!

Oh yes!

This frizz can get out of control! Tell her that you use it, so you can make a connection with her as well.

Well Done!

How are You Upselling Miranda? Will You Tell Her About the Amazing…

Curl Activator! It would be great!

Anti-fade shampoo, which was specially designed for redheads!

Anti-frizz complex. Amazing for NY!

Click on the correct upsell!

Wrong!

Look again…what does she NEED more? What makes her special?

Click here to try again!

Redheads are special!

Well Done!

And red color jobs fade FAST! Explain this and make a sale!

Samantha knows her stuff, you better know yours! How will you

upsell her?Click on the correct upsell!

Moisturizing shampoo for aging hair! Great for older women!

Super shine hairspray, for that elegant, all day hold!

Curl activating serum, great for naturally curly hair!

Wrong!

Look again…what does she NEED more? And do not offend her, please!

Click here to try again!

This woman wants Control!

Look at her elegant style! Tell her how elegant she is!

You Rock!

How are You Upselling sophisticated Charlotte?

Serum for blow outs. It eliminates and frizz and adds shine!

Perm activating shampoo!

Super strong hair spray! It is like liquid cement, love it!

Click on the correct upsell!

Wrong!

What hairstyling tool does Charlotte obviously use? She must need…..

Click here to try again!

Charlotte is the blowdrying

Queen!Well done, you paid attention to details! Now you have a sale!

Tips from Receptionista, Bleachiana’s Sidekick!

If the stylist is upselling at the counter,Do NOT intervene!

When upselling, be sure not to OFFEND!

If the client does not want to buy your suggestion, let it go! NO pushing a sale!