shared services as a source of innovation

Commonwealth Bank

Total Assets of $704bn

Market Cap of $80bn

14 million customers

52,000 staff

• 2nd largest company in Australia

• 9th largest bank in the world by market capitalization

• Headquarters in Sydney

From

To

“Offers me the flexibility to work around childcare”

“Inspired and proud to work with a company

so flexible”

“More productive at work and feel a lot happier”

“Effective for breaking down team

segregation”

“CBP has exceeded my expectations - Love it!”

“Allowed me to return to work earlier ”

“Love ABW and CBP – let’s never go back!!”

“Gives the flexibility to balance work and family”

ABW makes me

proud to work

for CBA

Work

environment

inspires me

Employee Engagement

Before

49%

After

75%

7

.

Before

11.5 sqm/p

After

8.8 sqm/p

Productivity and business benefits

Work

environment

meets work

goals

Accommodation Efficiencies

Reduce Cost of Churn

.

Before

$930K p.a.

After $62K p.a.

.

Paper Usage Before

2.03M/mth

After

1.1M/mth

CO2 use Before

21,830 t

After

9,669 t

Before

74%

After

83%

Before

76%

After

82%

I understand

the business

benefits

Before

87%

After

92%

Environmental Sustainability

Leading Financial Services

Operational Excellence work streams

Actions which yield financial

or FTE benefits and can be

implemented within 30 days

“Just do it” Optimise Top 5

Standardise, simplify,

automate and / or leverage

shared services to optimise

5 key BU Finance

processes

Transform

Develop simple and easy,

end-to-end process using

Process Excellence to

deliver sustainable benefits

®

A sustainable approach

Process Excellence

Train and Equip

Practice and

improve

Steer to priorities

Reinforce and

reward

Procurement Strategy

Increased spend transparency & benefits realisation

• Increased Policy compliance supported by technology upgrade, streamlined processes and improved reporting

• Clear buying channels, easy to use catalogues and pre-spend approval

• Project Arrow delivering significant and sustainable benefits

• Integration of benefits realised with BU budgets and forecasts

Improved buying and market competitive prices

• Implement simple and easy procure to pay systems and processes

• Work with BU and suppliers to identify innovation, productivity and aggregation opportunities

• Utilise more sophisticated sourcing strategies supported by upgraded technology and improved skills

• Increase spend under active management & leverage spend across geographies

Improved Risk Management & International Support

• Rationalise supplier base, central contract database and proactive contract management

• Embed formal Supplier Performance Management & Risk Assessments

• Continue support for Indonesia & Vietnam

CBA/BW 2010

CBA Group

FY14-15 Target

CBA/BW FY12-13

Supported by Transaction Banking

WA Dept of Child Protection

Etihad Stadium

Transaction Banking Offerings

Payables Management

Corporate Credit Cards

Corporate Charge Cards

Direct Credit

BPay for Payers

Receivables & POS

Management

BPay for Billers

EFTPOS Solutions

Wholesale & Retail Lock Box

Solutions

CommWeb Online Payment

Gateway

BPOINT

HealthPoint & MediClear

Direct Debit

Procurement Management

Corporate Credit Cards

Corporate Charge Cards

Travel Management

Accounts

Cash Management

Business Transaction Accounts

Business Term Deposits

Business Savings Accounts

Cash Pooling Facilities

Premium Cheque

Accounts

Bespoke Deposit

Accounts

International Transaction

Management

Trans-Tasman Solutions

Foreign Currency Accounts

International Money

Transfers

Trade Finance

Vostro and Nostro

Information & Process

Management

CommBiz

BetterBusiness Insights

Bespoke Analytics

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