shared services as a source of innovation
DESCRIPTION
Commonwealth Banks sustainable approach to financial services.TRANSCRIPT
Commonwealth Bank
Total Assets of $704bn
Market Cap of $80bn
14 million customers
52,000 staff
• 2nd largest company in Australia
• 9th largest bank in the world by market capitalization
• Headquarters in Sydney
From
To
“Offers me the flexibility to work around childcare”
“Inspired and proud to work with a company
so flexible”
“More productive at work and feel a lot happier”
“Effective for breaking down team
segregation”
“CBP has exceeded my expectations - Love it!”
“Allowed me to return to work earlier ”
“Love ABW and CBP – let’s never go back!!”
“Gives the flexibility to balance work and family”
ABW makes me
proud to work
for CBA
Work
environment
inspires me
Employee Engagement
Before
49%
After
75%
7
.
Before
11.5 sqm/p
After
8.8 sqm/p
Productivity and business benefits
Work
environment
meets work
goals
Accommodation Efficiencies
Reduce Cost of Churn
.
Before
$930K p.a.
After $62K p.a.
.
Paper Usage Before
2.03M/mth
After
1.1M/mth
CO2 use Before
21,830 t
After
9,669 t
Before
74%
After
83%
Before
76%
After
82%
I understand
the business
benefits
Before
87%
After
92%
Environmental Sustainability
Leading Financial Services
Operational Excellence work streams
Actions which yield financial
or FTE benefits and can be
implemented within 30 days
“Just do it” Optimise Top 5
Standardise, simplify,
automate and / or leverage
shared services to optimise
5 key BU Finance
processes
Transform
Develop simple and easy,
end-to-end process using
Process Excellence to
deliver sustainable benefits
®
A sustainable approach
Process Excellence
Train and Equip
Practice and
improve
Steer to priorities
Reinforce and
reward
Procurement Strategy
Increased spend transparency & benefits realisation
• Increased Policy compliance supported by technology upgrade, streamlined processes and improved reporting
• Clear buying channels, easy to use catalogues and pre-spend approval
• Project Arrow delivering significant and sustainable benefits
• Integration of benefits realised with BU budgets and forecasts
Improved buying and market competitive prices
• Implement simple and easy procure to pay systems and processes
• Work with BU and suppliers to identify innovation, productivity and aggregation opportunities
• Utilise more sophisticated sourcing strategies supported by upgraded technology and improved skills
• Increase spend under active management & leverage spend across geographies
Improved Risk Management & International Support
• Rationalise supplier base, central contract database and proactive contract management
• Embed formal Supplier Performance Management & Risk Assessments
• Continue support for Indonesia & Vietnam
CBA/BW 2010
CBA Group
FY14-15 Target
CBA/BW FY12-13
Supported by Transaction Banking
WA Dept of Child Protection
Etihad Stadium
Transaction Banking Offerings
Payables Management
Corporate Credit Cards
Corporate Charge Cards
Direct Credit
BPay for Payers
Receivables & POS
Management
BPay for Billers
EFTPOS Solutions
Wholesale & Retail Lock Box
Solutions
CommWeb Online Payment
Gateway
BPOINT
HealthPoint & MediClear
Direct Debit
Procurement Management
Corporate Credit Cards
Corporate Charge Cards
Travel Management
Accounts
Cash Management
Business Transaction Accounts
Business Term Deposits
Business Savings Accounts
Cash Pooling Facilities
Premium Cheque
Accounts
Bespoke Deposit
Accounts
International Transaction
Management
Trans-Tasman Solutions
Foreign Currency Accounts
International Money
Transfers
Trade Finance
Vostro and Nostro
Information & Process
Management
CommBiz
BetterBusiness Insights
Bespoke Analytics
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