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SHAPING THE

FUTURE OF

LOGISTICS

Gina Chung, Head of Innovation Americas DHL

Jaime Montiel, Sr. Director IT DHL Supply Chain

Logistics summit | Mexico City, 13 March 2019

Why should digital be a priority?

Our customers and our industry are changing whether we want to or not. We must stay ahead of the digital curve.

Connected Life Growing E-commerce Logistics Tech

2011: $15 Bil invested in 1,000

logistic-tech startups

Digital Industries

Source: DHL Trend Research

Mobile, smart home, new digital interfaces are driving changes in consumer behavior & demand for more digitalized services

Connected Life

~24% of US

households own

a smart speaker

Source: Techcrunch

In Mexico, connected life is just beginning. The potential for innovation advantage and offer new digital services is huge.

Smartphone Users as % of

Population in Mexico

2008

~2.6%

2013

~34.9%

2018

~61%

2023

?

Connected Life

Source: eMarketer, Competitive Intelligence Unit

At the same time, industries are digitalizing and transforming towards a customer-centric supply chain.

Digital Industries

Source: Daimler

Growing E-Commerce

E-Commerce continues to drive new opportunities as well as challenges in logistics requirements and solutions.

Singles Day 2018

Source: Alibaba

E-Commerce continues to drive new opportunities as well as challenges in logistics requirements and solutions.

Growing E-Commerce

$30.8…billion USD in sales during 24

hours of sales on Singles Day

$10…billion USD in sales within the

first hour of Singles Day

1…billion logistics orders

generated during Singles Day

Source: CNBC

Singles Day 2018

But in Mexico, e-Commerce accounts for just 2% of total retail sales. The journey is just starting but accelerating fast!

Growing E-Commerce

Logistics Tech

2011: $15 Bil invested in 1,000

logistic-tech startups

And finally, future competitive advantage will go to those willing to invest in digital technologies and transform

Source: DHL Trend Research

So how do we stay ahead?

DHL Innovation Centers

A platform to understand customer challenges

and hub for digital transformation.

DHL Logistics Trend Radar

Translating the voice of the customer into key trends

that form the basis for innovation.

We apply a customer-centric approach to innovation

Source: DHL Trend Research

• DHL Innovation Center, Chicago (Coming September 2019)

• DHL Customer Innovation Lab, Mexico City

Innovation Lab @ DHL Mexico: a space for innovation with customers, partners, start-ups coming soon in April 2019

DHL Logistics Trend Radar 2018/2019

+10,000 opinions from supply chain

leaders, industry innovation partners,

and academia

Source: DHL Trend Research

Robotics & Automation – Why now?

Affordable

Robotics & Automation – DHL Trend Report highlighted the vast potential and use cases for robotics in logistics

March 2016

Source: DHL Trend Research

2016 – DHL’s first follow-me robot tests with customers to

understand robot-human collaboration

Source: DHL Trend Research

2017 – DHL’s first implementation with customer Wärtsiläusing Fetch Robotics

2017 – DHL’s first Autonomous Mobile Robot (AMR)

Source: DHL Trend Research

2017 – DHL’s first implementation with a life sciences customer using Locus Robotics

Source: DHL

Robotics @ DHL Mexico: First tests completed - key use cases productive today include drones for surveillance operations.

Source: DHL Supply Chain Mexico

Robotics @ DHL Mexico: Industry’s first collaborative picking

robot deployments with customers utilizing co-packing

services

Source: DHL Trend Research

DHL Logistics Trend Radar 2018/2019

+10,000 opinions from supply chain

leaders, industry innovation partners,

and academia

Source: DHL Trend Research

Internet of Things – Why is it a trend?

Source: DHL Trend Research

RFID NFC

Simple upgrade can generate significant benefits in operational efficiency, process compliance, and cost

Source: DHL Trend Research

New IoT networks will enable even cheaper sensors, connectivity and widespread adoption of IoT

Source: Sigfox (2019)

Internet of Things @ DHL Mexico: IoT secured shipment and analytics service for customers in a flexible monthly model

Source: DHL

DHL Logistics Trend Radar 2018/2019

+10,000 opinions from supply chain

leaders, industry innovation partners,

and academia

Artificial Intelligence @ DHL: Resilience360 – Utilizing data to predict supply chain risk

Source: DHL

Artificial Intelligence @ DHL: Resilience360 – Utilizing data to predict supply chain risk

Source: DHL

In summary: Where are we headed? Smarter, faster, more customer-centric supply chains

Source: DHL

Forecasted PredictivePlanning

Reactive ProactiveOperations

Manual AutonomousProcesses

Standardized PersonalizedServices

Spotting the trends is the easy part – let’s shape the

future together!

Come visit the DHL booth at location 3204

Engage: DHL Innovation Centers

logistics.dhl.com/innovation