service desk manager overview
Post on 10-Dec-2014
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A Service Desk Manager is a primary IT service called for in ITSM as defined by IT Infrastructure Library (ITIL)
ITIL considers Service Desk to be a central point of contact between Service Providers & Users/Customers on a day-to-day basis.
To act as a Single Point of Contact for all IT Customers
To maximize service availability To restore service whenever possible To provide Business System Support
Create Tickets & Incidents Search Incidents ,Create Problems,
Change Orders Update Incidents, Problems, requests &
recognize Redundancies Resolve Incidents,Problems,Requests &
Change Orders
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