service desk automation with service now and one automation

Integrate Automic With ServiceNow

November 2015

Craig Kirkeide

2 Property of Automic Software. All rights reserved

Agenda

+ What Can you Do + Let’s See it in Action+ Closed Loop Automation+ Q&A

3 Property of Automic Software. All rights reserved

What Can You Do

+ Open and Close Tickets+ Automic Workflows in the Service Catalogue+ Closed Loop Automation

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What Can You Do – Open and Close Tickets

+ Utilize Documented SNOW Web Services (REST)– Incidents– Requests– Problems

+ Add Attachments+ Close Tickets Upon Action in Automic

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What Can You Do – Service Catalogue Integration

+ Automic Connector for Service Now– Workflows Can be Called Directly from SNOW– Completion is Noted and Results are Updated

Directly in SNOW

Let’s Take a Look

7 Property of Automic Software. All rights reserved

What Can You Do – Closed Loop Automation

Real-time Dashboards

Service Now

Machine-generated incidents

Self-Service Portal

SupportCalls

Decision Automation

PatternDetection

Process Flow Automation

Automated Resolution

Service Desk Integration

ReportingComplianceGovernance

Any Questions?