september 2016 customer webinar - getfivestars

Customer Experience Delivered.

September 2016 Webinar

Our Team

A customer feedback and online review platform.

Customize the feedback flow

and then add your customers in.

Net Promoter Score: Capture and measure your “Word of Mouth” index at the company and location level.

Proactive EntryTake control of your customer experience by ASKING for feedback and online reviews.

Email – Single or List Upload

Kiosk Mode – iPad or smartphone

Integrate – API, Zapier, Webhooks

Text/SMS – coming 2017

Automate customers to GetFiveStars

An action in one platform triggers the customer being added to ours

zapier.com/zapbook/getfivestars/

Short URL – link anywhere, web & social

Testimonial widget – button request

Email marketing– mail merge embed

Locator– for franchises & multi-locations

Wi-Fi Portal– capture email & feedback

Reactive EntryMake feedback easy for your customer when they choose to give it with CTA’s, buttons & tools.

BETA

What We Covered Last Time …

1. Survey Questions Feature

2. Repeat Customer Feedback Feature

3. Three Types of Feedback Request Emails

September Webinar Agenda

1. New Features

2. Google’s Reviews From The Web

3.A Feedback Link

4. Q & A

Replied Tag

Second Reminder Email• It’s OFF by default

• Review your text on all

email templates

• Work a set of 4-6 sites

• Your site matters!

• GFS Testimonial Widget

Google’s “Reviews from the web”

1. Start with research

2. Expand to more sites

3. Your own site

4. Investigate discrepancies

5. View Page 2 results

5 Tips

https://www.getfivestars.com/blog/one-link-can-save-online-reputation-4-ways-use/

One Link To Save Your Reputation

Add A Feedback Link

Questions?Thank you!

Aaron Weiche

CMO

aaron@getfivestars.com @AaronWeiche

Mike Blumenthal

CROmike@getfivestars.com

@mblumenthal