getfivestars customer webinar: march 2017
TRANSCRIPT
Customer Experience Delivered.
March 2017 Webinar
Our Team
Agenda Today
1. Product Updates: SMS, Reporting, New Designs (Don)
2. Google: Your New Home Page (Mike B.)
3. Improve Your Customer Feedback Response (Aaron)
4. Q & A
SMS Update
SMS Benefits
• Additional way to reach customers
• 98% open rate (vs 40% - 50% w/email)
• Some customers only reached via SMS
• More feedback and more reviews
• More options for resellers
SMS Learnings So Far…• Updated editor and character limits
• International SMS learnings…
• Personalization changes
• Visual editor preview
Demo
How To Get SMS…Account –> Account Owner Details
Reporting Update
Business Report
Reporting Update
PerformanceReport
Reporting Update
NPSReport
Reporting Update
ReviewsReport
Sneak Peek: New Designs
Emails Feedback & Review Pages
Google – Your New Home Page
Mike’s Pro Tips
Improve Your Customer Feedback Response
Aaron’s Pro Tips
Questions?
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Thank You!