section: procedures, policies, and confidentiality · web viewunemployment insurance (ui)...

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools:

ResourcesYou may use this document to track the subject matter expert(s)’ documents/citations or interviews used to verify answers to specific self-assessment questions. Many self-assessments contain nine sections covering different operational elements; however, some self-assessments contain fewer sections as some operational elements are addressed elsewhere (such as in the self-assessment for Overarching Matters).

Functional Area:

SECTION: Procedures, Policies, and Confidentiality Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: TrainingQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Workload Analysis / Management ControlsQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Performance ManagementQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Information Technology (IT)Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Claimant / Employer Access & CommunicationQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Operational Efficiency / Resource Allocation Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: StaffingQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Fiscal ManagementQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

ReviewerName:

Title:

Email:

Phone Number:

Date Completed:

Additional Review Team MemberName:

Title:

Email:

Phone Number:

Date Completed:

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