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Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources You may use this document to track the subject matter expert(s)’ documents/citations or interviews used to verify answers to specific self-assessment questions. Many self- assessments contain nine sections covering different operational elements; however, some self-assessments contain fewer sections as some operational elements are addressed elsewhere (such as in the self-assessment for Overarching Matters). Functional Area: SECTION: Procedures, Policies, and Confidentiality Questi on # Subject Matter Expert Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.) Interview (name and title of person interviewed and date of interview) Resources — June 2016, Version 2.0 1

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Page 1: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools:

ResourcesYou may use this document to track the subject matter expert(s)’ documents/citations or interviews used to verify answers to specific self-assessment questions. Many self-assessments contain nine sections covering different operational elements; however, some self-assessments contain fewer sections as some operational elements are addressed elsewhere (such as in the self-assessment for Overarching Matters).

Functional Area:

SECTION: Procedures, Policies, and Confidentiality Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 1

Page 2: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 2

Page 3: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 3

Page 4: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: TrainingQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 4

Page 5: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 5

Page 6: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Workload Analysis / Management ControlsQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 6

Page 7: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 7

Page 8: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Performance ManagementQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 8

Page 9: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 9

Page 10: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Information Technology (IT)Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 10

Page 11: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 11

Page 12: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Claimant / Employer Access & CommunicationQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 12

Page 13: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 13

Page 14: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Operational Efficiency / Resource Allocation Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 14

Page 15: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 15

Page 16: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: StaffingQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 16

Page 17: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 17

Page 18: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

SECTION: Fiscal ManagementQuestion #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Resources — June 2016, Version 2.0 18

Page 19: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Question #

Subject Matter Expert

Source Document/Citation (Law, Rule, Benefits Operation Manual, Standard Operating Procedure, etc.)

Interview (name and title of person interviewed and date of interview)

Comments:

Resources — June 2016, Version 2.0 19

Page 20: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

ReviewerName:

Title:

Email:

Phone Number:

Date Completed:

Additional Review Team MemberName:

Title:

Email:

Phone Number:

Date Completed:

Resources — June 2016, Version 2.0 20

Page 21: Section: Procedures, Policies, and Confidentiality · Web viewUnemployment Insurance (UI) Benefit Operations Self-Assessment Tools:Resources You may use this document to track the

Unemployment Insurance (UI) Benefit Operations Self-Assessment Tools: Resources

Resources — June 2016, Version 2.0 21


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