scaling workflow & management at etsy

Scaling Workflow &

Management

Monday, September 16, 13

Michael Rembetsy

VP, Technical Operations@mrembetsy

• 30 Million Members

• 900K Shops

• 1.4Billion Page views/Month

• 200 countries

• 400+ full time Employees

• Average 35 Web Deploys Daily

• We have offices around the world

The Team

...of late 2008

A Big List

Management

The Good• Progress made with technical debt

• With few direct reports a big list worked

• Cooperation

• Community communication

• Hiring push

The Bad• Risking burn out

• Priorities

• Easily context switched

• Always putting out fires and not focused on people.

• Lack of clarity of what other are working on

2008 End of Year Snapshot

• Gross Merchandise Sales: $87.3 million

• Total Employees: 49

• Total Engineers 12

• GMS: $177 million (102.6%)

• Total Employees: 80 (63%)

• Total Engineers: 26 (116%)

• Page Views: 6.45 billion

The Team 2010

Kanban

Why Kanban• Better transparency inside the operations

team and out

• Higher output of work

• Less context switching

• More conversation around priorities

• Felt better as a team working!

Show me how it works

Limted #’s

Management

Management• Accept failures but not lower standards

• Доверяй, но проверяй

• Blameless post-mortems

• Welcome one-on-ones (http://bit.ly/cCWMqr)

• Career planning

• Happy company = happy community

The Good• Single point of transparency

• Prioritization

• Acceptance

• Communication improvements

• Collaboration thrives

• Visibility

The Bad

• Lack of metrics

• Tooling was inflexible

• Reporting was time consuming

• and..

The Ugly?

The Blockers

• Gross Merchandise Sales: $307 million (73.4%)

• Page Views: 9.25 billion (43.5%)

• Page Views: 12.9 billion (39.3%)

• Page Views: 16.7 billion (30%)

So we changed

• Removed blockers

• Metrics

• Empowered the team

• Due dates

• Team expanded

BeerKan

What is it?• It is our workflow version of Kanban

• has more movement

• has more flexiblity

• better metrics

• and...

Driven by those closest to the work

Lets take a closer look at the backlog flexibility

Lets take a closer look at the In Progress

Queue Backlog

In ProgressProject

Someday

P1 P3P2

The Good

What that?

The Good

• It is our workflow

• Collaboration happening more

• More flexible

• Identifying issues quicker before user impact

The Bad

• Hard to say we are doing better

• Need more data

• Data can be misleading (old tickets!)

• Keeping the queue clear

Lets Sum It Up

• Try something new

• Don’t be afraid to change it

• Measure it

• Start small

• Keep it simple

Questions?

Credits• http://www.nicoledextras.com/index.php?/

wordssummer/culture/

• http://www.mcfc.co.uk/citytv/features/2013/august/rewind-v-hull-city-2008

• http://www.revivebismarck.org/in-the-beginning/

• http://www.inkhouse.net/wp-content/uploads/2012/03/self-confidence3.jpg

• http://soowhatnow.files.wordpress.com/2012/06/hair-on-fire.jpg

• http://realitypod.com/2010/07/top-10-ways-to-pay-for-your-college/train-series-motion-blur-of-a-fast-moving-train/

• https://www.etsy.com/shop/MaryandVincent?ref=l2-shopheader-name

• https://www.etsy.com/listing/156380047/keep-calm-and-go-with-the-flow-printable?ref=sr_gallery_1&ga_search_query=keep+calm+and+go+with+the+flow&ga_view_type=gallery&ga_ship_to=US&ga_search_type=all&ga_facet=keep+calm+and+go+with+the+flow

• http://www.monsterthinking.com/wp-content/uploads/dream-jobs.jpg

• http://www.environmentalgraffiti.com/featured/most-incredible-mazes-labyrinths/4117

• https://www.etsy.com/shop/amyriceart?ref=l2-shopheader-name

• http://us.123rf.com/400wm/400/400/krasphoto/krasphoto1202/krasphoto120200015/12423799-beer-can-isolated-on-white-background.jpg

scaling workflow & management at etsy

total employees

total engineers

operations team

end of year snapshot

dates team

time employees average

page viewsmonth

kanban better transparency

Technology

chef at etsy

postmortems at etsy

ethics ted - etsy (uncut)

jewellers paradise etsy

getting started with etsy how to sell your products on...

etsy presentation

decision scaling evaluation of climate change driven ... ·...

etsy case study

etsy manufacturing and macy’s partnership design case...

productos vender etsy

etsy pratt presentation

scaling processes and data flow across the global...

seo pour etsy

architectures postgresql · scaling up / scaling out....

patchwork data at etsy

devtools at etsy

etsy - xoxo 2012 - portland

scalding at etsy

etsy - final trading proposal

scaling continuous deployment @ etsy - qcon london€¦ ·...