salesforce intro to the internet of things

Internet of Things

David Scruggs

Platform Engineer

@davescruggs

dscruggs@salesforce.com

Connect with your customers in a whole new way

Safe Harbor

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IoT: Connect your Products, Apps & Customers: DF13Alex Toussainthttp://bit.ly/1jx9dJx

http://www.youtube.com/results?search_query=internet+of+things+dreamforce

What do you need?

Internet Connected Device

Authentication

(oAuth or Other)

API

(Typically REST)

Landscape

Devices Connectivity Integrators Pure IoT & M2M

How you build it depends on the parts you use….(Arduino)

Or in Python or another language (Raspberry Pi)

• Freezers contain genetic enzymes and are primary touch point with customers.• End-to-end customer service, sales, marketing & inventory app runs on Salesforce.• Mobile freezer app and telematics reporting built on Heroku and stored in Force.com.

Mobile Apps on Salesforce1 Platform Allow NEB to reach Scientists Through Connected Freezers

Watch on YouTube.

Internet of Things Redefines ‘Product’

– Virgin America- Not just a seat on a plane, but

a concierge travel experience

– Coca-Cola- Not just a beverage, but an

opportunity for social interaction

Table of Contents – Already Deployed

• Nebraska Crossing -- Connected iBeacons Retail Finder/Micro LBS

• DDR Retail Shopping Center Connected APP integration to Service Cloud

• Sylphone -- Connect Car, Speech to Text, Chatter Radio

• Qubop Smartmeter Integration to Salesforce for Power Utilities

• Vodaphone Connected Consumer

• Philips MRI and other Connected Products

• New England Biolabs connected Fridge, Enzyme ATM

• Ventana -- Sales and Services Connected Products

• Varian – Connected Medical Devices

• Elekta – Connected Medical Devices

• Abbott Labs – Connected Lab Equipment

• Siemens -- Chattering Turbine, Service Cloud

• Nimble Storage -- Proactive Support for Hard Drives

• EMC -- Isilon IoT connection to Salesforce

• Enterasys - Chattering Network boxes and Service Cloud integration

• P&H Mining -- Service Cloud Integration

• Dreamforce Connected Shuttle

• ATEK Connected Storage Tanks

Table of Contents – Already Deployed

NEX Nebraska Retail Outlet

http://www.omaha.com/article/20131219/MONEY/131218749

DDR Retail Shopping Center App

DDR Retail App – Flooding Incident in Parking Lot

Speech To Text Connection from Cars

“Chatter Radio”

Smartmeter Integration – Qubop for an Energy Co.

Vodaphone

Vodaphone iPad App

Philips http://www.youtube.com/watch?v=vzU0xwalxOg

http://www.youtube.com/watch?v=dpdKeVmsE90

http://www.youtube.com/watch?v=b6ntEatqj3k

At the Contact Center • An Automatic alert from the Ingenuity CT scanner is received

• A case is opened, a post in Chatter is created to update

everyone with interest.

• Directly in the Chatter feed his mentor directs him to search the

KB. Simon uses PHC’s internal KB to easily find the relevant

<Scanner Calibration> documents and is now ready to take

action.  

• Simon collaborates with Barry, the field technician

assigned to Central Hospital, via Chatter.  Barry, who

has already seen the automated Chatter post from the

equipment, responds to Simon and begins a remote

conversation with Thomas Jones at Central Hospital

and walks Thomas through the process of calibrating

the Scanner.

• Bernd identifies the failed component remotely and alerts

Simon and Barry via Chatter. Barry responds that the

replacement part is in his inventory, and Simon dispatches

Barry to Central Hospital to replace the failed component.

 While onsite, Barry discovers that the reason the component

failed was unusual and updates the case notes accordingly,

and adds a final Chatter post alerting his colleagues of this

unique occurrence.

New England Biolabs

Ionia Corporation Awarded for Innovation in Mobile at Dreamforce 2013

http://www.prweb.com/releases/2013/11/prweb11331308.htm

NEBnow Connected Fridge

Demonstration

Salesforce Company Confidential

Request Login Approve & Track Access

Salesforce Company Confidential

Enter Pin Track Activity

Salesforce Company Confidential

Salesforce Company Confidential

Select & Scan Products Open Opportunity

Salesforce Company Confidential

Close Opportunity & Re-order InventoryConfirm Order

Salesforce Company Confidential

View Telematics Monitor Telematics