salesforce intro to the internet of things
Post on 14-Sep-2014
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Connect with your customers in a whole new way
Safe Harbor
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IoT: Connect your Products, Apps & Customers: DF13Alex Toussainthttp://bit.ly/1jx9dJx
http://www.youtube.com/results?search_query=internet+of+things+dreamforce
What do you need?
Internet Connected Device
Authentication
(oAuth or Other)
API
(Typically REST)
Landscape
Devices Connectivity Integrators Pure IoT & M2M
How you build it depends on the parts you use….(Arduino)
Or in Python or another language (Raspberry Pi)
• Freezers contain genetic enzymes and are primary touch point with customers.• End-to-end customer service, sales, marketing & inventory app runs on Salesforce.• Mobile freezer app and telematics reporting built on Heroku and stored in Force.com.
Mobile Apps on Salesforce1 Platform Allow NEB to reach Scientists Through Connected Freezers
Watch on YouTube.
Internet of Things Redefines ‘Product’
– Virgin America- Not just a seat on a plane, but
a concierge travel experience
– Coca-Cola- Not just a beverage, but an
opportunity for social interaction
Table of Contents – Already Deployed
• Nebraska Crossing -- Connected iBeacons Retail Finder/Micro LBS
• DDR Retail Shopping Center Connected APP integration to Service Cloud
• Sylphone -- Connect Car, Speech to Text, Chatter Radio
• Qubop Smartmeter Integration to Salesforce for Power Utilities
• Vodaphone Connected Consumer
• Philips MRI and other Connected Products
• New England Biolabs connected Fridge, Enzyme ATM
• Ventana -- Sales and Services Connected Products
• Varian – Connected Medical Devices
• Elekta – Connected Medical Devices
• Abbott Labs – Connected Lab Equipment
• Siemens -- Chattering Turbine, Service Cloud
• Nimble Storage -- Proactive Support for Hard Drives
• EMC -- Isilon IoT connection to Salesforce
• Enterasys - Chattering Network boxes and Service Cloud integration
• P&H Mining -- Service Cloud Integration
• Dreamforce Connected Shuttle
• ATEK Connected Storage Tanks
Table of Contents – Already Deployed
NEX Nebraska Retail Outlet
http://www.omaha.com/article/20131219/MONEY/131218749
DDR Retail Shopping Center App
DDR Retail App – Flooding Incident in Parking Lot
Speech To Text Connection from Cars
“Chatter Radio”
Smartmeter Integration – Qubop for an Energy Co.
Vodaphone
Vodaphone iPad App
Philips http://www.youtube.com/watch?v=vzU0xwalxOg
http://www.youtube.com/watch?v=dpdKeVmsE90
http://www.youtube.com/watch?v=b6ntEatqj3k
At the Contact Center • An Automatic alert from the Ingenuity CT scanner is received
• A case is opened, a post in Chatter is created to update
everyone with interest.
• Directly in the Chatter feed his mentor directs him to search the
KB. Simon uses PHC’s internal KB to easily find the relevant
<Scanner Calibration> documents and is now ready to take
action.
• Simon collaborates with Barry, the field technician
assigned to Central Hospital, via Chatter. Barry, who
has already seen the automated Chatter post from the
equipment, responds to Simon and begins a remote
conversation with Thomas Jones at Central Hospital
and walks Thomas through the process of calibrating
the Scanner.
• Bernd identifies the failed component remotely and alerts
Simon and Barry via Chatter. Barry responds that the
replacement part is in his inventory, and Simon dispatches
Barry to Central Hospital to replace the failed component.
While onsite, Barry discovers that the reason the component
failed was unusual and updates the case notes accordingly,
and adds a final Chatter post alerting his colleagues of this
unique occurrence.
New England Biolabs
Ionia Corporation Awarded for Innovation in Mobile at Dreamforce 2013
http://www.prweb.com/releases/2013/11/prweb11331308.htm
NEBnow Connected Fridge
Demonstration
Salesforce Company Confidential
Request Login Approve & Track Access
Salesforce Company Confidential
Enter Pin Track Activity
Salesforce Company Confidential
Salesforce Company Confidential
Select & Scan Products Open Opportunity
Salesforce Company Confidential
Close Opportunity & Re-order InventoryConfirm Order
Salesforce Company Confidential
View Telematics Monitor Telematics