robert lavery - realizing the promise of technology in business

Realizing The Promise of Technology in Business

Robert LaveryPrincipal

Robert Lavery & Associates

ASYMA Customer Conference

June 7, 2011

What Are You Thinking?

The Era of Online Business Is Here!

NO!!! Really

The Era of Online Business is Here!Lavery’s Top 10 Reasons:

10) You think that “progressing an action plan” and “calendarizing a project” are acceptable English phrases.

9) You normally eat out of vending machines and at the most expensive restaurant in town within the same week.

8) You refer to the tomatoes grown in your garden as deliverables.

7) Your idea of being organized is multiple colored post-it notes.

6) You email your Christmas list to your parents.

The Era of Online Business is Here!Lavery’s Top 10 Reasons:

5) You think a half-day means leaving at 5:00.4) You lecture neighbourhood kids selling lemonade on ways

to improve their process.3) You ask your friends to “think out of the box” when

making Friday night plans.2) You know the people at the airport better than your next

door neighbors.1) You find you really need PowerPoint to explain what you

do for a living.

The Era of Online Business is Here!

BONUS REASON:

You are either over worked or unemployed!!

How Do We Know?

Do you have an e-mail address?

Has become:

What is your e-mail address?

How Do We Know?

Do you have a Web site?

Has become:

Can I purchase from your Web site?

How Do We Know?

Google Generates $100,000 /Hr in Revenue

Bill Gates doesn’t want to be CEO

Kids want iPods or Blackberries for Xmas

The Era of Online Business Is Here!

The Web is dramatically changing the way companies interact with:

CustomersCompetitors EmployeesVendors Suppliers

What is Online Business?

“It’s not just E Commerce…it is nothing less than a holistic approach to running a business in the digital age”

Electronic File Transfer (EFT)

Electronic Data Interchange Electronic Workflow (PW, eTS) Web Self Service (CRM) Electronic Commerce (Iciniti) Web Procurement (iPortal)Online Reporting & Analysis

What Do Online Businesses Do?

Why Do They Do It?

Sarbanes Oxley, OSC Bill 198, MI52-109 (Dec.31/06) (Multilateral Instrument 52-109 Certificate of Disclosure in Issuers’ Annual and Interim Filings)

Cheque Fraud, Identity Theft, Anti-Terrorism Public Sector Bulletin 3150 ISO 9000, 9001, 9002, 9003, 900? 2011 – conversion from Cdn GAAP to International Financial

Reporting Standards (IFRS) The Charities Directorate Corporate Governance just as important as Operational

Efficiency when evaluating the benefits of systems

Fairmont Hotels & Resorts

Toronto, ON 78-site world-wide implementation An Accpac Strategic Customer Goal: Manage Capital Projects efficiently & control costs Utilize Pacific Technology’s Purchasing Workflow, Funds

Availability, Workflow Documents and Internal Issues to streamline & control procurement of materials and supplies

Orchid’s EFT Processing to improve productivity in AP Norming Asset Accounting to keep track of capitalized

costs for Hotels, Spas and Equipment

What Drives (Online) Business?

RelationshipsPrinciplesProcesses

Business RelationshipsCustomersSuppliersEmployeesStrategic Partners

Business PrinciplesQuality Products/ServicesReliable DeliveryCompetitive PricingProfitable Model

Business ProcessesBuyingPurchases and Payments

SellingSales and Receivables

Asset MgmtPeople & Capital

What makes it Online Business?

“How you conduct business processesand the impact they have on the nature of your business relationships is what differentiates an ‘old’ economy business from the ‘new’ online business.”

YVR Airport Services

North America’s leading global airport investment, management and development company

Currently manage several airports in Canada, Bahamas, Chile, Cyprus, Dominican Republic, Turks & Caicos Islands

Goal: Improve reporting, streamline entry and approval of time and expenses and intercompany transactions across 17 companies.

An Accpac Strategic Customer Products: Sage Accpac ERP, PJC, Insight, HRMS Norming FA, eTimesheet, PT Audit Logger, PO

Workflow, Orchid Inter Entity Transactions, EFT,

Integration is the key“An Online Business is one that strives

to reduce process cycle time by eliminating human intervention wherever possible through the deployment of technology where it makes business sense to do so.”

Poor Use of New Technology

No Integration = No Access = Low Productivity

Businesses Recognize The Need

IDC Report – IT Priorities for 20081) Streamline processes to provide single

point of information.(5)2) Improve customer service.(4)3) Interoperability between business

processes and technology. (7)

REALITY – Only 30% have any BI

Customer Service/Lower Cost

“A company with 5,000 employees and $650 million in annual sales, was able to handle 33% percent more capacity with the same level staff, resulting in a 43% decrease in cost per customer contact”

Forrester Research

Personalization is Important

Increasing Value of Data

Data Information

(Formatted)

Knowledge

(Trends)

Wisdom

(Relevant)

Important Data ConceptsPrivacy – “use/disclosure” of dataSecurity – “protection” of dataConsistency – “processing” of dataReliability – “trust” in data

Focus on Internal Controls Necessary to validate business

transactions and reporting - BanksImpact on business valuationAs you increase controls you increase

business valueConstraints are: ?

Focus on Internal Controls1) People Skills2) IT and software infrastructure3) Money $$

Questions to Think About

1) Who am I? (roles & responsibilities)

2) What do I want to be? (goals & objectives)

3) How do I get there? (wise decisions)

Personal Application

You must set goals and have a planWrite it down and review itMy story (& Pictures)REMEMBER:Technology is only a tool in your hands It’s your ideas and inspiration that bring

your goals to life

Summary

Online Business is here and it’s realNatural evolution to new business

processes based on new technologyImproves productivity and business valueRequires new relationships and changes

to existing relationshipsPrinciples are still the same

Questions?(What Are You Thinking About?)