robert lavery - realizing the promise of technology in business
DESCRIPTION
Asyma E3 ConferenceTRANSCRIPT
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Realizing The Promise of Technology in Business
Robert LaveryPrincipal
Robert Lavery & Associates
ASYMA Customer Conference
June 7, 2011
What Are You Thinking?
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The Era of Online Business Is Here!
NO!!! Really
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The Era of Online Business is Here!Lavery’s Top 10 Reasons:
10) You think that “progressing an action plan” and “calendarizing a project” are acceptable English phrases.
9) You normally eat out of vending machines and at the most expensive restaurant in town within the same week.
8) You refer to the tomatoes grown in your garden as deliverables.
7) Your idea of being organized is multiple colored post-it notes.
6) You email your Christmas list to your parents.
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The Era of Online Business is Here!Lavery’s Top 10 Reasons:
5) You think a half-day means leaving at 5:00.4) You lecture neighbourhood kids selling lemonade on ways
to improve their process.3) You ask your friends to “think out of the box” when
making Friday night plans.2) You know the people at the airport better than your next
door neighbors.1) You find you really need PowerPoint to explain what you
do for a living.
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The Era of Online Business is Here!
BONUS REASON:
You are either over worked or unemployed!!
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How Do We Know?
Do you have an e-mail address?
Has become:
What is your e-mail address?
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How Do We Know?
Do you have a Web site?
Has become:
Can I purchase from your Web site?
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How Do We Know?
Google Generates $100,000 /Hr in Revenue
Bill Gates doesn’t want to be CEO
Kids want iPods or Blackberries for Xmas
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The Era of Online Business Is Here!
The Web is dramatically changing the way companies interact with:
CustomersCompetitors EmployeesVendors Suppliers
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What is Online Business?
“It’s not just E Commerce…it is nothing less than a holistic approach to running a business in the digital age”
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Electronic File Transfer (EFT)
Electronic Data Interchange Electronic Workflow (PW, eTS) Web Self Service (CRM) Electronic Commerce (Iciniti) Web Procurement (iPortal)Online Reporting & Analysis
What Do Online Businesses Do?
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Why Do They Do It?
Sarbanes Oxley, OSC Bill 198, MI52-109 (Dec.31/06) (Multilateral Instrument 52-109 Certificate of Disclosure in Issuers’ Annual and Interim Filings)
Cheque Fraud, Identity Theft, Anti-Terrorism Public Sector Bulletin 3150 ISO 9000, 9001, 9002, 9003, 900? 2011 – conversion from Cdn GAAP to International Financial
Reporting Standards (IFRS) The Charities Directorate Corporate Governance just as important as Operational
Efficiency when evaluating the benefits of systems
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Fairmont Hotels & Resorts
Toronto, ON 78-site world-wide implementation An Accpac Strategic Customer Goal: Manage Capital Projects efficiently & control costs Utilize Pacific Technology’s Purchasing Workflow, Funds
Availability, Workflow Documents and Internal Issues to streamline & control procurement of materials and supplies
Orchid’s EFT Processing to improve productivity in AP Norming Asset Accounting to keep track of capitalized
costs for Hotels, Spas and Equipment
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What Drives (Online) Business?
RelationshipsPrinciplesProcesses
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Business RelationshipsCustomersSuppliersEmployeesStrategic Partners
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Business PrinciplesQuality Products/ServicesReliable DeliveryCompetitive PricingProfitable Model
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Business ProcessesBuyingPurchases and Payments
SellingSales and Receivables
Asset MgmtPeople & Capital
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What makes it Online Business?
“How you conduct business processesand the impact they have on the nature of your business relationships is what differentiates an ‘old’ economy business from the ‘new’ online business.”
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YVR Airport Services
North America’s leading global airport investment, management and development company
Currently manage several airports in Canada, Bahamas, Chile, Cyprus, Dominican Republic, Turks & Caicos Islands
Goal: Improve reporting, streamline entry and approval of time and expenses and intercompany transactions across 17 companies.
An Accpac Strategic Customer Products: Sage Accpac ERP, PJC, Insight, HRMS Norming FA, eTimesheet, PT Audit Logger, PO
Workflow, Orchid Inter Entity Transactions, EFT,
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Integration is the key“An Online Business is one that strives
to reduce process cycle time by eliminating human intervention wherever possible through the deployment of technology where it makes business sense to do so.”
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Poor Use of New Technology
No Integration = No Access = Low Productivity
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Businesses Recognize The Need
IDC Report – IT Priorities for 20081) Streamline processes to provide single
point of information.(5)2) Improve customer service.(4)3) Interoperability between business
processes and technology. (7)
REALITY – Only 30% have any BI
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Customer Service/Lower Cost
“A company with 5,000 employees and $650 million in annual sales, was able to handle 33% percent more capacity with the same level staff, resulting in a 43% decrease in cost per customer contact”
Forrester Research
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Personalization is Important
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Increasing Value of Data
Data Information
(Formatted)
Knowledge
(Trends)
Wisdom
(Relevant)
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Important Data ConceptsPrivacy – “use/disclosure” of dataSecurity – “protection” of dataConsistency – “processing” of dataReliability – “trust” in data
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Focus on Internal Controls Necessary to validate business
transactions and reporting - BanksImpact on business valuationAs you increase controls you increase
business valueConstraints are: ?
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Focus on Internal Controls1) People Skills2) IT and software infrastructure3) Money $$
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Questions to Think About
1) Who am I? (roles & responsibilities)
2) What do I want to be? (goals & objectives)
3) How do I get there? (wise decisions)
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Personal Application
You must set goals and have a planWrite it down and review itMy story (& Pictures)REMEMBER:Technology is only a tool in your hands It’s your ideas and inspiration that bring
your goals to life
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Summary
Online Business is here and it’s realNatural evolution to new business
processes based on new technologyImproves productivity and business valueRequires new relationships and changes
to existing relationshipsPrinciples are still the same
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Questions?(What Are You Thinking About?)