rightnow customer community update june 19, 2007

© 2006 RightNow Technologies, Inc.

RightNow Customer CommunityUpdate

June 19, 2007

Community Stats

•585 customer Community members

•Average of 25,000 page views/month

•Approx. 1,100 forum posts

Updates• Community Login

• Single login to access resources – SSO with rightnow.custhelp.com

• Site Redesign

• Online Description of Solution Services Offerings & Webforms

• Online Learning Center

• RN 8 Resources

• Developer Community

• Summit 2007 Resources

• Access from RN 8 Solution

Community Access within RightNow 8

Community Overviewhttp://community.rightnow.com

Future Enhancements• Community Search

Feedback:• Community site, Custhelp, & Forum?• Display search results?• Search options?

• Login Help / Who is My Contact Admin?

• My RightNow PersonalizationFeedback: What kind of info do you want upfront?

• Partner CommunityFeedback: Would you be interested in knowing who RightNow’s partners are & what they offer?

• Ask the Expert/Geek of the WeekFeedback: Who would be a valuable expert?

Keir BarbeCustomer Community Managerkbarbe@rightnow.com 406.223.4214

Please visit the RightNow Customer Community, http://community.rightnow.com/customer

We welcome your feedback and suggestions!

Questions/Comments

Erica LeepCustomer Marketing Project Managereleep@rightnow.com 406.522.4249