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© RightNow Technologies, Inc. The Retail Consumer Report Sponsored by RightNow

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Page 1: RightNow Consumer Retail Report

© RightNow Technologies, Inc.

The Retail Consumer Report

Sponsored by RightNow

Page 2: RightNow Consumer Retail Report

Win Back Unhappy Customers

Page 3: RightNow Consumer Retail Report

Are Retailers Listening?

Page 4: RightNow Consumer Retail Report

Retailers Need to Tune In

Page 5: RightNow Consumer Retail Report

Great Experiences Drive Revenue

Page 6: RightNow Consumer Retail Report

Great Experiences Create Advocates

Page 7: RightNow Consumer Retail Report

Bad Experiences Hurt Revenue


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