rightitnow in a nutshell
Post on 22-Apr-2015
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A different way to tackle IT Operations Management
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5 reasons to read this presentation
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• You have at least 3 monitoring tools … and likely to buy a couple more this year
• You dread to see the maintenance invoices landing on your desk…again
• You don’t really know what your NOC staff does … understaffed ? overstaffed ?
• You wonder how to get out of your legacy systems management solution
• You want to get more out of the specialized tools you just purchased
IT Operations Challenges
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IDENTIFICATION ISOLATION ESCALATION REMEDIATION
Monitoring Tools
Configuration Tools
Security Tools
EVENTS
(Infrastructure and
Applications)
Service Desk Tools
• Event/Alarm flood
• Missing events
• No prioritization
• No business context
• Swivel chair management
• No correlation
• Current tools too complex
• End-user reported problems
• No automatic ticket creation
• Limited context to tickets from Ops
• No linkage between tickets and alerts
• Limited probable root cause
IT OPERATOR IT OPERATOR/ SUPERVISOR
SERVICE DESK LEVEL 2 SUPPORT
LEVEL 2 / LEVEL 3 SUPPORT
NETWORK / SYS ADMIN
Maturity Gap: “Only 17% of IT Ops had automated integration between event management and IT service desk tools” Gartner MQ for the IT Service Desk
RightITnow: The Solution for IT Operations
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RightITnow : Real-Time IT Event Management
SERVICE DESK
IDENTIFICATION ISOLATION
ESCALATION
REMEDIATION
Monitoring Tools
Configuration Tools
Security Tools
(Infrastructure and
Applications) • All events captured, normalized, processed and enriched
• Prioritization and escalation based on business rules
• Complete workflow from problem identification to remediation
• Operational and Historical Dashboards
IT OPERATOR IT OPERATOR/ SUPERVISOR
SERVICE DESK LEVEL 2 SUPPORT
LEVEL 2 / LEVEL 3 SUPPORT
NETWORK / SYS ADMIN
EVENTS
Solution Overview
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RightITnow offers a Web 2.0 Solution for IT Operations :
• Monitoring Servers , Networks and Application in a Single Pane of Glass • Providing multi-source event correlation software • Managing IT Operations staff and Providing Visibility to Executives • Automating IT processes and Integrating with the IT Back office • Enabling predictable SLA-based services
INFRASTRUCTURE & APPS
SERVICE DESK INCIDENT & PROBLEM MANAGEMENT
ServiceNow, Remedy, ZenDesk , JIRA, Serena , ManageEngine
NETWORK MONITORING
TOOLS
SYSTEM / VIRTUAL
MONITORING TOOLS
SolarWinds, Nagios, Zenoss, SCOM,
Vmware, Amazon CloudWatch …
exceptions and topology
exceptions And entity
relationships
ALERT MANAGEMENT
REMEDIATION
EVENT IDENTIFICATION
ESCALATION
ticket open / close
feedback of correlated /
remediated alerts - Action Framework
service
alert history lookup
Deduplicate enrich entity, service, customer
Correlation
X in Y Forward alert Suppression Periodic automated
rules
automation of repetitive
tasks
automated & operator actions
ticket creation
closed loop alert closure
CMDB CMDB
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A day in the life of an event
Syslog, SNMP, Email
Create your own event injector :
SOAP or ActiveMQ
REST API
IT Apps Scripts RunBooks
Key Benefits
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• Brings visibility and predictability to the management team
• Integration into the Company workflow processes
• Shorter time to resolution through automation
• Higher productivity drives a lower cost of IT operations
• Better service delivery generates customer satisfaction
Resources
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Watch our videos
Check out our whitepapers
Visit our demo site
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