resume & cover letter packet
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The mission of Service Learning and Career Development is to provide access to TRANSFORMATIVE EXPERIENCES, EDUCATION and COUNSELING that advance student career development and benefit society.
CAREER GUIDE
Service Learning and Career Development
Service Learning and Career Development
345 Monmouth, Ave. N.Monmouth, OR 97361
Werner University Center, Room 119slcd@wou.edu • 503-838-8432 • wou.edu/slcd
Student Affairs
Together we SUCCEED
SLCD Services 1
WolfLink 2
SLCD Staff 2
Resume Writing Checklist 3
Resume Outline and Example 1 4
Resume Examples 2 and 3 5
Achievement Statement/Profile 6
List of Transferable and Action Verbs 7
Formatting References 8
Why Do I Need A Cover Letter? 9
Cover Letter Outline and Example 10
Thank You Letters and Emails 11
Career Exploration Guide 12, 13
Job and Internship Checklist 14
This career guide is designed to give you tools to create a resume and cover letter that serve you
well, and provide you guidelines and resources for developing your career path and obtaining jobs
and internships. Once you have created your resume and cover letter, follow these next steps to
reach your goals:
Go to SLCD to have my resume and cover letter reviewed.
Drop-in hours Monday- Friday 9:30am-4:30pm.
Go on WolfLink to check out jobs, volunteer, work study, and internship postings, on and off
campus.
Create FREE business cards at the SLCD to have at networking events.
Develop my interviewing skills by practicing my responses to typical questions and schedule a
Mock Interview with an SLCD staff member to get immediate feedback.
SLCD Services Include:
✓ Career Counseling
o Explore & Decide a Major o Explore & Choose Careers o Internships & Job Search o Resume & Cover Letter Reviews o Networking o Mock Interviews o Graduate School Advising
✓ Assessments o Myers-Briggs Type Indicator
(MBTI) o Strong Interest Inventory o Self-Assessments
✓ Drop-In Peer Advising o Resume & Cover Letter Reviews o General Job Search Information
✓ Workshops, Events & Networking (Listed on WolfLink)
o Professional Workshops on Campus o Career Fairs o Etiquette Dinners o Career Mentoring Program
✓ Experiential Learning o Internships o Alternative Break o Volunteer Opportunities
Table of Contents
2
Finding a Job or Internship on WolfLink
1. Log on to your portal.
2. Click the black and white wolf head button at the top of your page.
3. First time users will be prompted to activate your account and complete your profile.
4. Search for jobs and apply to those you are interested in.
To help yourself stand out and get noticed, have SLCD review your resume to make it career ready!
Students, your success using Wolflink is all determined by YOU! Feel free to create your student profile to fit your needs, and update your profile on a regular basis to have this be an evolving site suited to you.
Our Staff Adry Clark, Director, clarka@mail.wou.edu Career counseling, career assessments, mock interviews, grad school advising, presentations.
Matt Friesen, Assistant Director Experiential Education, friesenm@mail.wou.edu Coordinates Alternative break and volunteering, internship advising.
Jennifer Hansen, Career Development Coordinator, hansenj@mail.wou.edu Job search advising, mock interviews, advanced resume review
Andrea Piercy, Program Assistant, piercya@mail.wou.edu Customer service, information and referrals
Peer Career Advisors – Drop-in Advising, resume and cover-letter review, referrals
Experiential Learning Program Assistants – WOU Community Internship Program and Alternative Break
3
SECTION FEATURE
Contact Information Name is bold – font size is between 14-18 points
Address and body text should be 11-12 points – 11 point is the most common
Address is spelled out (no abbreviations)
Profile Can use, but not required. See example on page 6
Education Education is listed above experience
Most recent institution is listed first (If you attended multiple schools, consider only
including your current or degree-granting school.) High school experience is not
listed
Includes institution, city, state, degree, major title and expected graduation date
GPA can be included if above a 3.5
Academic honors, awards, and relevant coursework can be shown here
Experience Most recent experience is listed first - unless a “Relevant Experience” category is
used
Each experience lists name of employer, city, state, dates of employment or
participation, position title and position description
Each bullet/description starts with an active, power verb
Past and present tense is used consistently and accurately
Descriptions focus on accomplishment, knowledge, highlights and responsibilities,
not duties. See page 6 for how to create accomplishment statements
Special Categories
Special categories, such as volunteering, leadership, and coursework are relevant and
highlight professional skills. They demonstrate interest areas and reveal added
personal and professional dimension
Extra Points Vocabulary reflects the industry targeted by the resume
(match your keywords with those from the job description)
Position descriptions reflect transferable skills
Accomplishment statements use quantitative data and information specific to
the position
Resume Writing Checklist
✓
4
Res
ume
Out
line
Your
Nam
e H
ere
Addr
ess,
City
, Sta
te Z
ip C
ode
Phon
e nu
mbe
r | P
rofe
ssio
nal e
mai
l
PRO
FILE
(or s
kills
, sum
mar
y of
qua
lific
atio
ns, o
r acc
ompl
ishm
ents
) Br
iefly
intro
duce
you
rsel
f and
you
r pro
fess
iona
l qua
lific
atio
ns a
nd e
xper
ienc
es in
a li
ne o
r tw
o. F
or
exam
ple,
“Com
mun
ity H
ealth
maj
or, b
ilingu
al in
Spa
nish
and
Eng
lish,
with
2 y
ears
’ exp
erie
nce
in a
cl
inic
al s
ettin
g; s
eeki
ng e
ntry
-leve
l pos
ition
in a
clie
nt-c
ente
red,
team
-driv
en e
nviro
nmen
t”.
EDU
CA
TIO
N (p
lace
d he
re fo
r mos
t stu
dent
s an
d re
cent
gra
ds)
Type
of D
egre
e, M
ajor
, Min
or
Expe
cted
Mon
th Y
ear
Wes
tern
Ore
gon
Uni
vers
ity, M
onm
outh
, Ore
gon
Put y
our m
ost r
ecen
t deg
ree
first
, the
n w
ork
back
war
ds. M
ake
sure
to in
clud
e yo
ur G
PA if
it is
abo
ve
a 3.
5. Y
ou c
an a
lso
put a
ny h
onor
s, s
peci
al a
war
ds re
ceiv
ed, o
r oth
er a
cade
mic
ach
ieve
men
ts. Y
ou
may
als
o lis
t rel
evan
t cou
rse
wor
k an
d ce
rtific
atio
ns if
app
licab
le o
r stu
dy a
broa
d ex
perie
nce.
Prev
ious
Deg
ree
Inst
itutio
n, C
ity, S
tate
M
onth
and
Yea
r of G
radu
atio
n Yo
u do
not
hav
e to
list
an
A.A.
if y
ou h
ave
your
Bac
helo
r’s D
egre
e, u
nles
s yo
u ha
d sp
ecia
lized
co
urse
wor
k re
leva
nt to
the
posi
tion
to w
hich
you
are
app
lyin
g. In
clud
e yo
ur B
ache
lor’s
Deg
ree
if yo
u ha
ve y
our M
aste
r deg
ree.
Do
not l
ist y
our h
igh
scho
ol e
duca
tion.
R
ELEV
AN
T EX
PER
IEN
CE
C
ompa
ny/O
rgan
izat
ion,
City
, Sta
te
Star
t Mon
th Y
ear –
End
Mon
th Y
ear
Posi
tion/
Job
Title
• Ex
ampl
e: “D
esig
ned
com
pany
new
slet
ter w
ith a
circ
ulat
ion
of 1
00 s
uper
viso
rs a
nd m
anag
ers”
•
Rem
embe
r to
form
at p
oint
s in
Acc
ompl
ishm
ent S
tate
men
t sty
le, s
ee p
age
7 fo
r a H
ow-to
-Gui
de
• Tw
o bu
llet p
oint
s at
min
imum
, fiv
e at
mos
t. D
o no
t exc
eed
two
lines
per
bul
let
• Jo
bs g
o in
reve
rse
chro
nolo
gica
l ord
er, m
ost r
ecen
t firs
t
Com
pany
/Org
aniz
atio
n, C
ity, S
tate
St
art M
onth
Yea
r – E
nd M
onth
Yea
r Po
sitio
n/Jo
b Ti
tle
• R
elev
ant v
olun
teer
and
lead
ersh
ip ro
les
can
also
go
unde
r you
r exp
erie
nce
sect
ion
• In
tern
ship
s an
d st
uden
t tea
chin
g ar
e al
so g
ood
sellin
g po
ints
•
List
onl
y re
leva
nt p
ositi
ons
(not
all
jobs
) •
Mos
t peo
ple
have
thre
e to
four
pos
ition
s in
this
sec
tion
WH
AT
ELSE
? If
you
did
not i
nclu
de v
olun
teer
pos
ition
s in
the
abov
e se
ctio
n, y
ou c
an p
ut it
her
e un
der a
diff
eren
t he
adin
g. C
omm
on h
eadi
ngs
are
“Com
mun
ity S
ervi
ce” a
nd “L
eade
rshi
p an
d Ac
tiviti
es”.
You
can
also
pu
t ext
racu
rricu
lar a
ctiv
ities
in th
is s
ectio
n. R
efer
ence
s al
way
s go
on
a se
para
te d
ocum
ent.
Rem
embe
r, ha
ving
mor
e in
form
atio
n on
you
r res
ume
does
not
nec
essa
rily
mea
n yo
u w
ill ge
t the
job!
5
Res
ume
Exam
ple
1, In
volv
ed in
Sch
ool a
nd C
omm
unity
Chr
is N
ovac
k 88
8 N
orth
Cra
ven
Driv
e #2
2 M
onm
outh
, OR
973
61
503-
628-
0000
cn
ovac
k18@
mai
l.wou
.edu
PRO
FILE
Psyc
holo
gy u
nder
grad
uate
exp
erie
nced
in d
ay c
are
and
men
torin
g at
-risk
you
th; s
kille
d in
chi
ld b
ehav
iora
l int
erve
ntio
ns.
Flue
nt in
Spa
nish
and
a d
edic
ated
team
pla
yer w
ho s
trive
s to
reac
h un
ders
erve
d po
pula
tions
; see
king
pos
ition
as
Beha
vior
al In
tern
with
Sal
em M
onte
ssor
i Sch
ool.
EDU
CAT
ION
B.A.
, Psy
chol
ogy
with
Spa
nish
Min
or
Expe
cted
Jun
e 20
19
Wes
tern
Ore
gon
Uni
vers
ity, M
onm
outh
, OR
M
exic
o St
udy
Abro
ad P
rogr
am
• In
tera
cted
with
resi
dent
s us
ing
fluen
t Spa
nish
; stu
died
peo
ple
and
cultu
re w
hile
livi
ng w
ith a
Mex
ican
hos
t fam
ily
• C
ondu
cted
info
rmat
iona
l int
ervi
ew w
ith a
Mar
riage
and
Fam
ily T
hera
pist
to le
arn
abou
t car
eer p
ath
CO
UN
SELI
NG
REL
ATED
EXP
ERIE
NC
E
Coun
selin
g Pr
ogra
m In
tern
Au
gust
201
7 –
Pres
ent
Step
-up
Cou
nsel
ing
Serv
ices
, Dal
las,
OR
•
Prov
ide
assi
stan
ce to
cou
nsel
ors
on p
artic
ipan
ts in
take
and
reco
rd k
eepi
ng
• Ad
min
iste
r, or
gani
ze a
nd ta
bula
te re
sults
of a
sses
smen
t tes
ts
• As
sist
ed w
ith b
ehav
iora
l int
erve
ntio
ns a
nd g
roup
cou
nsel
ing
activ
ities
•
Serv
ed a
s an
info
rmat
ion
reso
urce
to fa
mili
es re
gard
ing
prog
ram
s and
ava
ilabl
e se
rvice
s As
sist
ant
Sept
embe
r 201
6 –
June
201
8 Ps
ycho
logy
Dep
artm
ent,
Wes
tern
Ore
gon
Uni
vers
ity, M
onm
outh
, OR
•
Han
dled
rese
arch
requ
ests
from
facu
lty e
ffici
ently
and
pro
cess
ed c
onfid
entia
l inf
orm
atio
n re
gard
ing
stat
istic
s.
• M
edia
ted
cust
omer
con
flict
thro
ugh
patie
nt li
sten
ing
and
prob
lem
sol
ving
•
Rev
iew
ed re
quire
d fo
rms
to e
nsur
e ac
cura
cy, u
sing
det
ail-o
rient
ed s
kills
ACTI
VITI
ES &
CO
MM
UN
ITY
INVO
LVEM
ENT
Volu
ntee
r Au
gust
201
8
WO
U A
ltern
ativ
e Br
eak,
Cha
ttano
oga,
TN
•
Volu
ntee
red
with
a g
roup
of s
even
stu
dent
s he
lpin
g a
popu
latio
n su
fferin
g fro
m fo
od in
secu
rity
and
or
gani
zed
over
500
food
box
es a
t Cha
ttano
oga
Food
Ban
k •
Prov
ided
sup
port
and
care
for y
oung
chi
ldre
n in
an
afte
r-sch
ool p
rogr
am; p
repa
red
and
pack
ed lu
nche
s fo
r chi
ldre
n Vi
ce P
resi
dent
Se
ptem
ber 2
016
– Pr
esen
t W
OU
Psy
chol
ogy
Stud
ent A
ssoc
iatio
n, M
onm
outh
, OR
•
Coo
rdin
ate,
des
ign
and
impl
emen
t pub
licity
for c
ampu
s-w
ide
even
ts
• O
rgan
ize
wee
kly
mee
tings
for 2
0 +
mem
bers
, res
ultin
g in
bet
ter c
omm
unic
atio
n an
d te
am b
uild
ing
• C
reat
ed a
nd m
anag
ed o
rgan
izat
iona
l bud
get a
nd le
arne
d bo
okke
epin
g po
licie
s
Show
case
stud
y abr
oad
expe
rienc
e an
d ob
ject
ive
of tr
ip
Prof
ile sh
ows a
reas
of
expe
rienc
e, sk
ills,
and
posit
ion
wan
ted
Date
s are
in re
vers
e ch
rono
logi
cal o
rder
(m
ost r
ecen
t to
last
)
Stat
emen
ts q
uant
ify a
nd
show
acc
ompl
ishm
ents
4
6
Res
ume
Exam
ple
2, L
imite
d W
ork
Expe
rienc
e
Leila
ni K
alan
i 45
90 S
outh
Mai
n St
reet
, M
onm
outh
, OR
973
61
503-
628-
4799
lk
alan
i17@
mai
l.wou
.edu
PRO
FILE
Busi
ness
Maj
or w
ith a
con
cent
ratio
n in
Mar
ketin
g; fl
uent
in S
pani
sh a
nd E
nglis
h; A
ble
to q
uick
ly m
aste
r new
so
ftwar
e an
d ap
ply
its fu
ll ra
nge
of c
apab
ilitie
s; S
eeki
ng a
pos
ition
as
Mar
ketin
g As
sist
ant w
ith T
he O
rego
n H
otel
Ass
ocia
tion.
EDU
CAT
ION
Wes
tern
Ore
gon
Uni
vers
ity (W
OU
), M
onm
outh
, OR
Bach
elor
of S
cien
ce in
Bus
ines
s, M
inor
in S
pani
sh
Expe
cted
Jun
e 20
21
Rel
evan
t Cou
rsew
ork:
•
Fina
ncia
l Acc
ount
ing
• M
anag
emen
t of O
rgan
izat
ions
•
Inte
rnat
iona
l Bus
ines
s •
New
Pro
duct
Dev
elop
men
t •
Adve
rtisi
ng a
nd P
rom
otio
n A
cade
mic
Acc
ompl
ishm
ents
•
Exce
llenc
e in
Men
tors
hip
Awar
d (2
017)
•
2nd p
lace
nat
iona
l win
ner-
Busi
ness
Pre
sent
atio
n C
ompe
titio
n R
ELEV
ANT
SKIL
LS
Mar
ketin
g Sk
ills
•
Cre
ated
a s
ocia
l med
ia c
ampa
ign
for t
he W
OU
Bus
ines
s C
lub,
resu
lting
in 1
5% in
crea
se in
m
embe
rshi
p •
Des
igne
d a
post
er u
sing
Ado
be P
hoto
shop
for s
emi-a
nnua
l dan
ce w
hich
resu
lted
in o
ver 3
00 a
ttend
ees
and
prof
it of
$70
0 •
Sche
dule
d ad
verti
sing
targ
etin
g fo
ur u
nive
rsiti
es in
Ore
gon
for M
ake
a W
ish
fund
rais
er
Org
aniz
atio
nal S
kills
•
Spea
rhea
ded
the
plan
ning
of O
ppre
ssio
n Aw
aren
ess
Wee
k ac
tiviti
es fo
r ove
r 500
stu
dent
s •
Cre
ated
and
mai
ntai
ned
a ro
ster
of c
urre
nt a
nd p
ast m
embe
rs o
f WO
U B
usin
ess
Clu
b C
ompu
ter S
kills
•
Mic
roso
ft O
ffice
, Ado
be P
hoto
shop
, Stra
tSim
, and
Alp
ha c
usto
mer
list
sof
twar
e •
Com
pete
nt w
ith A
ccou
ntin
g an
d Fi
nanc
ial M
anag
emen
t H
onor
s an
d As
soci
atio
ns
• Si
lver
Key
Hon
or S
ocie
ty, M
embe
r, 5/
16 to
pre
sent
•
Dea
n’s
List
, 201
6 to
pre
sent
7
Res
ume
Exam
ple
3, V
arie
d W
ork
Expe
rienc
e
So
ph
ia R
. Go
nz
al
es
346
Com
mer
cial
Stre
et, S
alem
, OR
973
01
sgon
zale
s17@
wou
.edu
| (5
03)-5
55-5
555
Educ
atio
n W
este
rn O
rego
n U
nive
rsity
Ex
pect
ed J
une
2021
Bach
elor
of A
rts in
Bus
ines
s, O
vera
ll G
PA: 3
.5
Mon
mou
th, O
R
M
inor
in E
cono
mic
s, G
PA: 3
.8
R
elev
ant C
ours
ewor
k: F
inan
cial
Man
agem
ent,
Org
aniz
atio
nal B
ehav
ior,
Stra
tegi
c M
anag
emen
t
St
udy
Abr
oad
Aug
– Se
p 20
18
Com
plet
ed c
ours
ewor
k in
Inte
rnat
iona
l Bus
ines
s an
d M
anag
emen
t C
hich
este
r, En
glan
d
Expe
rienc
e J
P M
orga
n C
hase
Ju
ne –
Aug
201
9
Fina
nce
Inte
rn
Portl
and,
OR
•
Built
mod
els
base
d on
regr
essi
on a
naly
sis
to d
eter
min
e fa
ctor
s af
fect
ing
treas
ury
curv
e •
Com
mun
icat
ed d
aily
with
cow
orke
rs a
nd s
uper
viso
rs to
pro
duce
wee
kly
char
ts
an
d gr
aphs
for b
usin
ess
mee
tings
•
Cre
ated
dai
ly s
tock
mar
ket r
epor
ts fo
r tra
ders
, sal
es s
taff,
and
clie
nts
O
ld N
avy
N
ov 2
018
– Fe
b 20
19
Tem
pora
ry S
ales
Ass
ocia
te
Keiz
er, O
R
•
Com
mun
icat
ed w
ith c
usto
mer
s re
gard
ing
ques
tions
and
han
dled
com
plai
nts
as n
eces
sary
•
Reo
rgan
ized
clo
thin
g di
spla
ys to
attr
act n
ew c
usto
mer
s •
Han
dled
$5,
000
in tr
ansa
ctio
ns o
n a
wee
kly
basi
s U
nive
rsity
Com
putin
g Se
rvic
es
Sep
2017
– A
pr 2
018
St
uden
t Tec
hnol
ogy
Advi
sor
Mon
mou
th, O
R
• Pe
rform
ed n
etw
ork
adm
inis
trativ
e du
ties
on W
indo
ws
and
iOS
devi
ces
and
cond
ucte
d
rout
ine
mai
nten
ance
on
all u
nive
rsity
ele
ctro
nic
hard
war
e •
Prov
ided
on-
call
tech
nica
l sup
port
and
troub
lesh
ootin
g fo
r cam
pus
staf
f and
stu
dent
s •
Col
labo
rate
d w
ith 8
stu
dent
adv
isor
s to
mai
ntai
n w
ebsi
te s
ecur
ity a
nd in
tegr
ity
• U
pdat
ed u
nive
rsity
web
site
dai
ly
Lead
ersh
ip A
ssoc
iate
d St
uden
ts o
f Wes
tern
Ore
gon
Uni
vers
ity (A
SWO
U)
Oct
201
8 –
Pres
ent
Vice
Pre
side
nt, F
inan
ce
Mon
mou
th, O
R
• M
anag
ed c
ash
flow
s of
the
orga
niza
tion
from
mem
bers
hip
fees
to a
nnua
l eve
nts
• C
oord
inat
ed w
ith o
ffice
rs to
org
aniz
e w
eekl
y m
eetin
gs a
nd p
lan
scho
ol e
vent
s
Skill
s •
Fina
ncia
l nee
d an
alys
is, a
ccou
ntin
g an
boo
kkee
ping
, fin
anci
al s
tate
men
t and
ratio
ana
lysi
s •
PC a
nd M
acin
tosh
lite
rate
, MS
Offi
ce a
pplic
atio
ns, e
xper
t Exc
el u
ser
• Fl
uent
in S
pani
sh a
nd fa
milia
r with
Fre
nch
GPA
can
be
divid
ed to
show
em
phas
is
Bulle
t po
ints
sh
ow sk
ills,
expe
rienc
e,
trai
ts,
valu
e ad
ded
and
outc
omes
Use
qua
lifyi
ng
wor
ds to
hig
hlig
ht
leve
l of s
kill
5
6
Creating a Resume Profile
The profile is a 2-3 sentence introduction that describes your best and most related qualifications specific
to the position for which you are applying. It can include the specific job title and organization if you wish.
To start, analyze the job description of the job for which you are applying, for required and desirable skills
and qualifications. Target your profile (and resume) to those.
Example:
Recent Psychology graduate with experience in day care and mentoring at-risk youth; skilled in customer
service and child care techniques and a dedicated team player who hopes to reach underserved
populations; applying for the Family Advocate position at Mid Valley Mentors.
Create your own profile:
Fill in the blanks below to create your own profile.
Major college student/graduate or job title with X years of experience in the industry or type of job
experience; skilled in 3 skills that relate to the job; seeking job title you’re applying for position with
company name.
The Profile is an alternative to the Objective, which traditionally tells the employer for which position you are
applying. With the advent of online application, the Objective is usually redundant.
Creating an Achievement Statement
Action Verb + Example + Result = Accomplishment Statement
Under each position you have in your resume, list 3 – 5 bulleted accomplishment statements. These
statements should explain what you did in the position, how you did it, and the results of your
actions.
Action Verb: Always begin a bullet point with an action verb. Use a variety of action verbs to show the variety of skills you have (see list on next page).
Example: Giving specifics will make you unique and stand out to employers.
Result: State what you achieved from your example; what was the purpose of you doing what you did?
Average Bullet Point with Action Verb: Tutored an eighth grade student
Better Bullet Point with Action Verb and Example: Tutored an eighth grade student in pre-algebra
Perfect Accomplishment Statement with Action Verb, Example, and Result: Tutored an eighth grade student in pre-algebra, using teacher’s curriculum to raise her grade from a C to a B+ over the course of a year
7
List of Transferable Skills and Action Verbs
Communication/ Reported Balanced Simplified Restored Research Skills Taught People Skills Resolved Budgeted Supplied Reviewed Analyzed Tested
Addressed Responded Calculated Supported Scheduled Clarified Trained Advertised Solicited Computed Volunteered Secured Collected Transmitted Arbitrated Specified Conserved Selected Compared Tutored Arranged Spoke Corrected Management/ Streamlined Conducted
Articulated Suggested Determined Leadership Skills Strengthened Critiqued Technical Skills Authored Summarized Developed Administered Supervised Detected Adapted Clarified Synthesized Estimated Analyzed Terminated Determined Applied
Collaborated Translated Forecasted Appointed Diagnosed Assembled Communicated Wrote Managed Approved Organizational Evaluated Built
Composed Marketed Assigned Skills Examined Calculated Condensed Creative Skills Measured Attained Approved Experimented Computed Conferred Acted Netted Authorized Arranged Explored Conserved Consulted Adapted Planned Chaired Catalogued Extracted Constructed Contacted Began Prepared Considered Categorized Formulated Converted Conveyed Combined Programmed Consolidated Charted Gathered Debugged Convinced Composed Projected Contracted Classified Inspected Designed
Corresponded Conceptualized Qualified Controlled Coded Interviewed Determined Debated Condensed Reconciled Converted Collected Invented Developed Defined Created Reduced Coordinated Compiled Investigated Engineered
Developed Customized Researched Decided Corrected Located Fabricated Directed Designed Retrieved Delegated Corresponded Measured Fortified
Discussed Developed Developed Distributed Organized Installed Drafted Directed Helping Skills Directed Executed Researched Maintained Edited Displayed Adapted Eliminated Filed Reviewed Operated Elicited Drew Advocated Emphasized Generated Searched Overhauled Enlisted Entertained Aided Enforced Incorporated Solved Printed
Explained Established Answered Enhanced Inspected Summarized Programmed Expressed Fashioned Arranged Established Logged Surveyed Rectified
Formulated Formulated Assessed Executed Maintained Systematized Regulated Furnished Founded Assisted Generated Monitored Tested Remodeled
Incorporated Illustrated Clarified Handled Obtained Repaired Influenced Initiated Coached Headed Operated Teaching Skills Replaced Interacted Instituted Collaborated Hired Ordered Adapted Restored
Interpreted Integrated Contributed Hosted Organized Advised Solved Interviewed Introduced Cooperated Improved Prepared Clarified Specialized
Involved Invented Counseled Incorporated Processed Coached Standardized Joined Modeled Demonstrated Increased Provided Communicated Studied Judged Modified Diagnosed Initiated Purchased Conducted Upgraded
Lectured Originated Educated Inspected Recorded Coordinated Utilized Listened Performed Encouraged Instituted Registered Critiqued
Marketed Photographed Ensured Led Reserved Developed Mediated Planned Expedited Managed Responded Enabled
Moderated Revised Facilitated Merged Reviewed Encouraged Negotiated Revitalized Familiarized Motivated Routed Evaluated Observed Shaped Furthered Navigated Scheduled Explained Outlined Solved Guided Organized Screened Facilitated
Participated Helped Originated Submitted Focused Persuaded Data/Financial Insured Overhauled Supplied Guided Presented Skills Intervened Oversaw Standardized Individualized Promoted Administered Motivated Planned Systematized Informed Proposed Adjusted Prevented Presided Updated Instilled Publicized Allocated Provided Prioritized Validated Instructed Reconciled Analyzed Referred Produced Verified Motivated Recruited Appraised
Rehabilitated Recommended Persuaded
8
Formatting References
Purpose The purpose of a reference sheet is to have a list of people who can verify and elaborate on your professional experience for a potential employer. Past employers, professors, and advisors are the best professional references to have listed. ALWAYS contact your references before including them on a reference sheet. It is also a good idea to give them a copy of your resume and talk to them about the job you are seeking so they will know how to best represent you. Do not include a “References available upon request” on your resume, as that is assumed.
What to Include:
• Only submit your references if the application requires or if requested by the employer!
• Your name and contact information (at top of page, same as your resume header)
• Your references' contact information and how they know you professionally, as listed below:
Example:
Sophia R. Gonzales
346 Commercial Street, Salem, OR 97301
sgonzales17@wou.edu | (503)-555-5555
REFERENCES
Mr. Robert Kalowitz
Executive Manager
Maple Tree Productions
333 NW Birch Street
Sisters, Oregon 9777
(541)-325-0098
rkalowitz@maplet.com
Current supervisor
Mrs. Courtney Hageman
Header matches with
resume for uniformity
and professionalism
Name -----Address-----
---Phone #--- ---Email---
REFERENCES
Prefix, First name, Last name
Job Title
Place of employment
Address
City, State, Zip
Phone Number
E-mail Address
Context in which you know them
Next Reference Name
Job Title…
Address
may not
be
needed
9
Why Do I Need A Cover Letter?
The reasons for a cover letter are many, including:
• To inform the employer what type of position you are seeking, and why you’re interested in the position and the organization
• To impress the employer by showing you are an ideal candidate for the position by demonstrating your match with their requirements
• To showcase your knowledge about the company and why you would be an excellent addition to their team
• To show the employer how well you can communicate in writing
• To compel the employer to learn more about you by reading your resume
Helpful Tips:
• Address the letter to a specific individual, if for some reason you can’t get this information by searching online or calling the company and requesting the name and title of the person responsible for hiring, you have a few options to choose from: “Hiring Manager”, “Selection Committee”, or the title of the decision maker, e.g. “Director of Marketing”
• Write an attention getting introduction – remember you are trying to convince the reader to want to get to know you better, and ultimately hire you.
• State the position you are applying for, as well as relevant qualifications. Select specific experiences that are relevant to the job and discuss them. Make sure to expand on areas that your resume leaves open, and highlight why you are qualified.
• Tailor your letter to the needs of the company and the requirements of the position. How will the company benefit by hiring you? Avoid stating how the position will benefit you.
• Restate your contact information or your intention to contact them within a specified time period in your closing paragraph. If you say you are going to contact someone in a week, make sure to do so.
• Use the same stationary and header as your resume for your cover letter.
Do Not:
• Exceed more than one page
• Address your letter with “To whom it may concern”
• State “As you can see from my resume”
• Narrate all of your life-long dreams and ambitions
• Restate what is in your resume – this is your chance to expand on skills you can bring to the company
• Talk about what you will gain from the position
10
12
Cov
er L
ette
r Out
line
Yo
ur N
ame
Her
e Ad
dres
s, C
ity, S
tate
Zip
Cod
e Ph
one
num
ber |
Pro
fess
iona
l em
ail
Dat
e
Con
tact
Per
son’
s N
ame
Title
C
ompa
ny N
ame
Com
pany
Stre
et A
ddre
ss
City
, Sta
te, Z
ip C
ode
Dea
r Sel
ectio
n C
omm
ittee
, Fi
rst p
arag
raph
: Sta
te w
hy y
ou a
re w
ritin
g: s
peci
fy th
e po
sitio
n fo
r whi
ch y
ou a
re a
pply
ing
and
whe
ther
you
sa
w a
n ad
verti
sem
ent o
r hea
rd a
bout
the
posi
tion
or c
ompa
ny th
roug
h a
refe
rral o
r by
repu
tatio
n.
Seco
nd p
arag
raph
: Ans
wer
the
ques
tion:
“Why
are
you
inte
rest
ed in
this
pos
ition
and
org
aniz
atio
n”. A
nsw
er it
fro
m th
e pe
rspe
ctiv
e of
the
empl
oyer
and
wha
t the
y ar
e lo
okin
g fo
r in
an id
eal c
andi
date
. Brie
fly s
umm
ariz
e w
hy y
ou a
re q
ualif
ied
for t
he p
ositi
on –
use
exa
mpl
es a
nd s
peci
fic a
ccom
plis
hmen
ts to
sho
w y
our s
kills
and
ex
perie
nce,
stre
ngth
s, a
nd a
ccom
plis
hmen
ts a
nd re
late
it b
ack
to h
ow it
will
bene
fit th
e co
mpa
ny. H
ighl
ight
any
sp
ecia
l ski
lls th
at m
ake
you
a m
ore
valu
able
can
dida
te (l
ike
your
des
ire to
hel
p ot
hers
, you
r ext
ensi
ve
expe
rienc
e in
X, Y
, Z, o
r you
r int
eres
t in
a re
late
d fie
ld o
r sub
ject
are
a).
Third
par
agra
ph (o
ptio
nal):
Use
this
par
agra
ph to
reve
al m
ore
abou
t you
rsel
f, w
hile
stil
l kee
ping
it p
rofe
ssio
nal.
If yo
u ar
e a
care
er c
hang
er, t
ell h
ow s
kills
dev
elo p
ed d
urin
g yo
ur p
revi
ous
expe
rienc
e w
ill be
an
asse
t to
you
in
your
new
role
(i.e
. com
mun
icat
ion,
man
agem
ent,
orga
niza
tion)
. You
can
als
o st
ate
how
and
why
you
are
in
tere
sted
in th
is li
ne o
f wor
k or
car
eer f
ield
. Rem
embe
r, do
not
incl
ude
your
who
le li
fe s
tory
, jus
t the
rele
vant
ex
perie
nces
that
will
help
con
vey
your
pas
sion
and
qua
lific
atio
ns fo
r thi
s po
sitio
n.
Last
par
agra
ph: E
xpre
ss y
our s
ince
rity,
and
onc
e ag
ain
sum
mar
ize
your
top
qual
ifica
tions
for t
his
posi
tion.
C
oncl
ude
by th
anki
ng th
e re
ader
and
men
tion
that
you
are
look
ing
forw
ard
to s
peak
ing
with
them
furth
er a
bout
ho
w y
ou c
an c
ontri
bute
to th
e co
mpa
ny o
r dep
artm
ent,
and
rest
atin
g yo
ur c
onta
ct in
form
atio
n.
Sinc
erel
y,
Sign
atur
e Yo
ur ty
ped,
full
nam
e
13
Cov
er L
ette
r Exa
mpl
e
Ava
Chu
ng
555
Goo
d Av
enue
, Eug
ene,
OR
973
33
achu
ng17
@w
ou.e
du (
503)
838
-843
2
Nov
embe
r 26,
201
8
Patri
cia
Brow
n D
irect
or, F
amily
Hea
lthy
Livi
ng
555
Swee
t Stre
et
Euge
ne, O
R 9
7401
Dea
r Ms.
Bro
wn,
I am
writ
ing
to e
xpre
ss in
tere
st in
the
Chi
ld P
rote
ctiv
e Se
rvic
es W
orke
r pos
ition
. I fo
und
this
pos
ition
pos
ted
on
Wes
tern
Ore
gon
Uni
vers
ity’s
Wol
fLin
k w
ebsi
te. I
wou
ld b
e a
perfe
ct fi
t for
this
pos
ition
bec
ause
of m
y ed
ucat
ion,
exp
erie
nce
with
ass
istin
g di
vers
e po
pula
tions
, and
my
empa
thy
and
pass
ion
for h
elpi
ng o
ther
s.
As a
rece
nt C
omm
unity
Hea
lth g
radu
ate,
I ha
ve b
een
prep
arin
g fo
r jus
t thi
s ki
nd o
f opp
ortu
nity
. As
an in
tern
at
Polk
Cou
nty
DH
S, I
gain
ed e
xper
ienc
e in
the
field
hel
ping
at-r
isk
popu
latio
ns; l
ow-in
com
e, a
buse
d, h
omel
ess,
an
d cu
ltura
lly d
iver
se. I
wan
t to
cont
inue
to w
ork
with
thes
e po
pula
tions
bec
ause
I ca
re d
eepl
y ab
out t
he
wel
fare
of c
hild
ren
and
fam
ilies.
My
degr
ee in
Com
mun
ity H
ealth
Edu
catio
n ta
ught
me
abou
t soc
ial w
ork,
at-
risk
popu
latio
ns a
nd fa
mily
hea
lth, w
hich
wou
ld b
e be
nefic
ial t
o yo
ur te
am a
t FH
L.
I am
eag
er to
wor
k w
ith a
n or
gani
zatio
n th
at s
trive
s to
impr
ove
lives
in th
e co
mm
unity
; esp
ecia
lly th
e w
ell-b
eing
of
chi
ldre
n. I
had
the
oppo
rtuni
ty to
job
shad
ow tw
o ca
se m
anag
ers
in y
our o
ffice
, las
t yea
r, w
hich
forti
fied
my
inte
rest
in w
orki
ng fo
r you
r age
ncy.
Gro
win
g up
in E
ugen
e ha
s gi
ven
me
the
know
ledg
e of
reso
urce
s in
the
area
, as
wel
l as
a ga
ge o
n w
hat o
ur c
omm
unity
nee
ds a
nd e
xpec
ts fr
om a
n or
gani
zatio
n lik
e yo
urs.
I am
pas
sion
ate
abou
t hel
ping
fam
ilies
and
espe
cial
ly c
hild
ren
in n
eed,
and
I kn
ow th
at m
y dr
ive,
pas
sion
and
de
dica
tion
to y
our m
issi
on w
ill m
ake
me
an e
xcel
lent
add
ition
to y
our t
eam
. I w
ant t
o th
ank
you
for y
our t
ime
and
inte
rest
, and
am
look
ing
forw
ard
to h
earin
g fro
m y
ou s
oon.
You
can
con
tact
me
by e
mai
l at
achu
ng17
@w
ou.e
du o
r by
cell
phon
e at
(503
) 838
-843
2.
Sinc
erel
y,
Ava
Ch
un
g
Ava
Chu
ng
Don
’t fo
rget
to in
clud
e a
hand
writ
ten
sign
atur
e!
11
Thank You Letters and E-Mails
A thank you letter or e-mail should always be sent after any type of interview. This letter should thank
the interviewer(s) for their time and information and remind the interviewer of your interest in the
position and the skills you have to offer. Thank you letters/e-mails should be sent promptly after the
interview, and if possible within 24 hours, so the interviewer has the best chance of remembering you.
Sample Thank You Letter:
Jacob Chapman
1738 Main Street
Monmouth, OR 97361
August 19, 2018
Lauren Diaz, Head Recruiter
Dell Inc.
1350 North East Wicker Avenue
Roseburg, OR 97470
Dear Ms. Diaz,
Thank you for the opportunity to interview yesterday for the Sales Trainee Position. I
enjoyed meeting you and learning more about Dell Inc. It was a pleasure learning about
the innovative approach Dell has to sales and marketing.
The interview with you has confirmed my initial positive impression of Dell, and I want to
reiterate my strong interest in working with you. My prior experience in tech industry sales,
plus my training in communications would enable me to progress steadily through your
training program and become a productive member of the sales team.
Again, thank you for your consideration. If you need any additional information, please feel
free to contact me at (541) 705-6777.
Sincerely,
Jacob Chapman Remember to include a signature if in letter format
Addresses are not needed for e-mails
12
Career Exploration Guide
Career exploration is a multi-faceted, active and dynamic process. You learn best by doing and talking with
people, but there are also assessments and online resources that can be very helpful.
1. Identify your aspirations, interests, skills, personality and work values
There are many ways to identify these factors – you can start by reflecting on these types of questions to see if they
point to interests and strengths:
What is my career fantasy? What is an example of a time I was in the zone – what was I doing? What are my
hobbies? What are my favorite classes?
Consider taking a career assessment with a career counselor to learn more about your strengths, interests, values, and
personality. The SLCD offers two formal assessments, the Myers Briggs Type Indicator (MBTI) and the Strong Interest
Inventory. Make an appointment with a career counselor on WolfLink to see if these or other informal assessments
would be helpful. There are also several free self-assessments that can help you in this process:
http://www.wou.edu/slcd/students/exploring-your-possibilities/assessments/
My Strong Interest Inventory Results: _____ _____ _____
My MBTI Results: _____ _____ _____ _____
2. Explore what you can do with different majors • Learn more about WOU majors: http://www.wou.edu/resources/student-resources/academics/
• Visit “What Can I Do With A Major In . . . https://uncw.edu/career/WhatCanIDoWithaMajorIn.html
My top major choices: 1.) ___________________________ Why? _________________________________
2.) ______________________________________________ Why? _________________________________
3. Research Occupations
Research job duties, tasks, education requirements, salary, and job outlook on O*NET https://www.onetonline.org/ and
Occupational Outlook Handbook https://www.bls.gov/ooh/
Occupations that interest me:
Job Title 1: __________________________________ Education required: _____________________________
Job outlook/growth ___________________________ Average salary: _________________________________
I like this occupation because: _________________________________________________________________
__________________________________________________________________________________________
Job Title 2: __________________________________ Education required: _____________________________
Job outlook/growth ___________________________ Average salary: _________________________________
I like this occupation because: _________________________________________________________________
__________________________________________________________________________________________
SLCD is dedicated to helping you Explore Careers. Visit our website at www.wou.edu/slcd or make an
appointment with a career counselor at 503-838-8432. Stop by our office at 119 WUC.
13
4. Explore through Experience
Nothing beats experience when exploring careers – first you do, then you know! These are ways you can gain experience
while at WOU:
• Volunteer http://www.wou.edu/slcd/volunteer/ or participate in WOU Alternative Break team
http://www.wou.edu/slcd/ab/
• Participate in an Internship http://www.wou.edu/slcd/internships/
• Work at a part-time job while at WOU – visit WolfLink on your Portal to find listed opportunities
• Get involved with a student organization on campus http://86465.orgsync.com/org/aswou/clubsandorgs
• Job shadow - contact a WOU Alum Mentor on WolfLink
• Participate in an Undergraduate Research experience http://www.wou.edu/pure/students/
5. Find sample job postings
Job listings show you what a job entails and what employers require of qualified applicants. Use WolfLink, or search sites
such as indeed.com, LinkedIn, Mac’s List, Oregon Employment Department https://www.qualityinfo.org/ , etc.
Job Title 1. ______________________________________ Employer: __________________________________
Requirements I meet: ___________________________________ don’t meet ____________________________
I like this job because: _________________________________________________________________________
Job Title 2. ______________________________________ Employer: ___________________________________
Requirements I meet: ___________________________________ don’t meet _____________________________
I like this job because: __________________________________________________________________________
6. Ask the Experts
• Get advice from faculty and current students in your academic department of interest
• Arrange Informational Interviews with professionals in occupations of interest (Link)
• Connect with a WOU Alumni Mentor on WolfLink http://www.wou.edu/wolflink/
• Attend SLCD networking events, career fairs, employer and grad school information sessions – look for
upcoming events on WolfLink http://www.wou.edu/wolflink/
• Use LinkedIn to find and connect with professionals in your fields of interest
• 3 people I would like to ask for information: __________________, ________________, ______________
• 3 events I could attend at WOU or in the community _____________________, ____________________,
___________________________
Career management requires: • Awareness of who you are, where you came from and what you can and like to do
• Confidence in pursuing your goals
• Adaptability in the face of change
• A network of people for support
You gain these through experiences and engagement
with people and the community.
14
Job and Internship Search Checklist
The job and internship search can feel overwhelming, so it’s helpful to break it into manageable steps. The good news is
you don’t have to do every step in order. For example, you can start working on your resume before you identify what you
want to do. Speak to an SLCD Career Counselor (CC) if you would like assistance with any of the steps. Use this
checklist as a guide as you go through the various stages of career development and as you begin your internship or job
search.
Step 1: Know yourself
____ I have identified my personal strengths, skills, interests, and values (CC, assessments)
____ I have made a list of possible job titles/fields of interest (CC, web resources)
____ I can name two or three careers/jobs I plan to pursue
Step 2: Know where you want to work
____ I have researched organizations or companies that might hire someone with my skills, interests, and background (web resources, informational interviewing, CC, volunteering, interning)
____ I have analyzed desired qualifications in my field and know what employers are looking for (job listings, informational interviews)
____ I have researched potential career fields: typical entry-level jobs, typical salaries, best geographic location for jobs, etc (CC labor market information websites, books, newspapers, info. Interviews)
____ I have identified the top three geographic areas where I’d like to live and work
____ I have identified 10 potential employers for the type of work I’m seeking
Step 3: Get ready for the search
____ I have had my resume and cover letter(s) reviewed by a professional in the field or a staff member in SLCD (make an appointment or drop in for 15 min. appointments from 9:30 a.m.-4:00 p.m. Monday - Friday)
____ I have prepared a portfolio or work samples to highlight my experience, skills, and talent
____ I have developed my “30-second speech” for short encounters with employers (CC)
____ I have identified three individuals who will serve as references
____ I have developed my interview skills (CC, books, web resources)
____ I have prepared for interviews by practicing my responses to typical questions and/or doing a mock interview (CC)
____ I have an interview suit that is appropriate for the field in which I plan to work
____ I have a professional-sounding answering machine/voice mail message in case an employer calls
____ I have a neutral/professional e-mail address to give to employers
Step 4: Start searching
____ I have updated my profile and uploaded my resume on WolfLink (on WOU Portal)
____ I regularly check WolfLink for career opportunities and I read links sent to me by my department. I read the appropriate job-search resources for my field(s) of interest
____ I have a system for keeping track of my contacts, interviews, and other job-search activities (CC)
____ I follow up on every interesting job lead immediately
____ I have developed a list of potential networking contacts and keep in touch with them (CC and everyone you know)
____ I keep a copy of my resume next to my phone in case I receive a call from an employer
____ I follow-up each cover letter with a phone call or e-mail to the employer requesting a job interview
___ I send thank you letters or e-mails to every person who interviews me
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Service Learning and Career Development
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Finding a Job or Internship on WolfLink
1) Log in to your portal.
2) Click the black and white wolf head button at the top of your page.
3) First time users will be prompted to activate your account and complete your profile.
4) Search for jobs and apply to those you are interested in.
To help yourself stand out and get noticed, have SLCD review your resume to make it career ready!
Students, your success using Wolflink is all determined by YOU! Feel free to create your student profile to fit your needs, and update your profile on a regular basis to have this be an evolving site suited to you.
Find a Job or Internship on WolfLinkLog in to your portal. Click the wolf head button at the top of your page. First-time users will need to activate an account and complete a profile. Search for jobs and apply for those that interest you. To help yourself stand out and get noticed, have SLCD review your résumé to make it career ready! Students, your success using Wolflink is determined by you! Create a profile to fit your needs, and up-date your profile on a regular basis to make the site evolve to suit you.
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