report manager: best practices

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Master Class SeriesReport ManagerBest Practices for Managed Service Providers.

WEBINAR STARTING SHORTLY

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Master Class SeriesReport ManagerBest Practices for Managed Service Providers.

Jeremy TilnerProduct Manager

Scott ParkerProduct Marketing Manager

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Length: 30+ min

Questions welcome any time

REC Recording and slides will be posted

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Report ManagerCustomer focused reporting

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N-central® & Report Manager

• Quantitative technical details

• Technician focused

• Data heavy

• Point in time

N-central

• Qualitative assessment

• Planning & Strategy

• Graphic heavy

• Historical (7+ yrs)

Report Manager

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Customer Focused Reporting

plan

STRATEGICALLYAUDITaccurately

INFORMelegantly

automate

SIMPLY

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Report Manager Requirements

• On-Premises installation of N-central

• Windows Server® 2008 R2, 2012, 2012 R2

• SQL Server® 2008 R2, 2012, 2014Software

• Storage with minimum 100GB free space

• Storage should be as fast as possibleStorage

• Dedicated resources (CPU, Memory, Storage)

• Can be virtualized but separate host from N-central

• Cannot share a SQL Database

• Default instance of SQL must be installed prior to Report Manager (Not a named instance)

Resources

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What’s new in

Report Manager

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SCHEDULED REPORT PROFILES

Configure a single report, send it to multiple customers

EXPANDED BACKUP SOFTWARE SUPPORT

VEEAM® Windows Server® Backup

SERVICE ORGANIZATION LEVEL REPORTING

Executive Summary Hardware Inventory AV Status

What’s new?

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Task Specific Reports

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Common Reporting Scenarios

BUSINESS REVIEW• Executive Summary

• Ticket Summary Report

• Hardware Upgrade Planning

ANALYSIS• Hardware Inventory

• Software Inventory

• Alert Summary

• Firewall

AUDITING• Network Assessment

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Common traits

• Brandable• Configurable• Schedulable• Multiple output types

including PDF, Word, Excel®, MHTML and TIFF graphics

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Business ReviewProve value, inform, sell

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Executive Summary

• Scorecard summary• Detailed data for failing

categories• Hide categories• Opportunity to inform,

educate and sell

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Ticket Summary

• Data from major PSA tools including Autotask® and ConnectWise®

• Correlate PSA data with N-central data for a comprehensive picture

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Hardware Upgrade Planning

• Target older devices by multiple requirements such as CPU, Memory, Disk size, and OS

• Help your customer plan for a phased hardware replacement

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Do you want to know more?

Check out the N-able Blog for more in depth information on Business Reviews:

blog.n-able.com

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AnalysisInventory, measure and evaluate

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Analysis

Hardware Inventory

• Customizable parameters allow you to view multiple asset details including CPU, Disk, Memory, OS

• Excel output allows for filtering

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Analysis

Software Inventory

• Sort by Device or Application

• Search for a specific vendor or application amongst many devices

• Identify outliers or inventory the environment

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Analysis

Alert Summary

• Review all Event logs captured by the Event Log service and number of events

• Explore recurring trends

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Analysis

Firewall Incident Report

• Represents data from devices with FW-XYZ services

• Focus on Syslog data• Review security event

trends over time

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AuditingCollect, review, advise

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Network Assessment

• High level overview of all IT assets and user access

• Recommendations• Output to Word or PDF• With or without agent

deployment (*probe required)

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Scheduled Reportingdemonstration

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Question & Answer

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Do you want to know more?

Check out the N-able Blog for more in depth information on Business Reviews:

blog.n-able.com

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Training and Documentation

Are you a partner looking for in-depth training on custom report building, or more information on Report Manager configuration?

Try these resources on:

nrc.n-able.com• Subscription Training for Custom Reporting:

Training > Technical > Subscription

• Data Dictionary: Support > Product Docs > Report Manager

• Install Guide: Support > Product Docs > Report Manager

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