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© 2014 IBM Corporation

IBM Web Content Manager Best PracticesIBM Digital Experience Version 8.5 -Web Content Management

IBM Ecosystem Development

IBM Web Content Manager V8.0.0.1 Best Practices© 2014 IBM Corporation 2

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Agenda● Introduction● Deployment / Hosting● Authoring● Rendering & Harmonizing Site Structures● Customization● Development● Caching and Performance Tuning● Migration● Troubleshooting● Selling● Demos● Further Improve WCM● After This Event


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Introduction● This tuning guide is provided with the xDx 8.5 materials as reference. Most best

practices and tuning concepts from 8.0.0.1 will apply to 8.5.● Best practices include

Best way to do accomplish tasks, particularly when there are many ways Standards that have been established through successful testing/usage Limitations of particular functions or procedures

● Paradigm shifts with new releases Best practices may change with a new version of WCM Important to understand how new or changed features/functions affect best practices

● Different target audiences for different types of best practices WCM infrastructure (non-functional--

deployment/infrastructure/migration/performance/troubleshooting)− target: system admins, web designers)

General and overall use of WCM (functional)− target: web designers

Developing to WCM− target: web designers, developers

Creating/using authoring environment− target: web designer, and content authors

● We also include here, best practices for demoing and selling WCM (target: Tech Sales)


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Introduction● This presentation is built so you can go back to it later for details and references


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Introduction● Portal and WCM are one product

License wise you can still decide to only use the portal part or the WCM part (for delivery)

● It integrates content and applications into one seamless user experience Content is pages, web content, images, videos, themes, styles Applications are additional services that you add to you page, e.g. commerce, marketing

campaigns, social, tax calculator, fight booking, … It is dynamic, can be customized by users or re-act to rules and provided targeted content Multi-channel delivery

● It empowers business users to maintain their site or their part of the site Gives them speed and agility: they can update the site in minutes, see the site as if their changes

would be live, have them reviewed and approved and published to the production server They are in control of the content and the publishing process as well as resolving issues that

occurred in the process of publishing the content For these users it means Portal/WCM needs to behave like any kind of web site creation tool


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Introduction● In order to achieve this, Site Designers and Administrators need to provide the toolset for the

business users These can be created without programming, but by create templates (page templates, content

templates, project templates), workflows, pre-configured portlet clones or complete microsites Another important part of having all of this abstractions and templates is that it will keep you site

maintainable over the years− It is simple to add support for a new device class or change one of the content types and

apply that change to all existing instances of that content type

● The major concerns of the IT dep are still important to us Portal/WCM is a highly scaleable, secure, standards-based and robust platform We are continuously adding new features addressing current and future market needs (DAM,

mobile, responsive design, content targeting, …) Each version we are lowering the cost of ownership We provide out-of-the-box solutions and samples that allows customers to use Portal/WCM without

spending months customizing it However, if needed, we have a vast set of public APIs, that we keep stable over releases, that

allows to customize nearly every aspect of portal

Discovering the value of IBM Digital Experience - Summary and Next Steps© 2014 IBM Corporation 8

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Introduction - Planning a Web Site● Follow the planning a website guidance from the Info Center

Link: http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Planning_a_website_wcm8 Defining the projectHuman resource planningCreating an analysis documentDesigning a prototype website using HTML

Use CTC Demo to show some basic out of the box functionality Use existing CTC index/detail items and the Teaser portlets with inserted HTML

Creating a design document Verify how CTC and Forms Experience Builder demos may cover this and describe what changes

to applyRoadmap to building a web content system

Use a dedicated custom design library to apply your changes or new copies Use a dedicated custom workflow library to set up your workflows and taxonomies Use dedicated custom content libraries for your microsites and new site Create new theme – possibly outsource to a web agency

– Copy existing CTC one and then change logo, styles, etc. in theme.css– Change content styles in content.css

http://www-10.lotus.com/ldd/portalwiki.nsf/xpDocViewer.xsp?lookupName=Fast+Track+Documentation+for+Version+8#action=openDocument&res_title=Setting_up_a_site_using_Content_Template_Catalog_V8&content=pdcontent

http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Planning_a_website_wcm8

http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Planning_a_website_wcm8




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WCM Functional Architecture

JCRRepositoryLDAP

WAS

WP

WCM ContentServer 8

WCM Authoring

Portlet

WCM Public

API/REST API

WCM Rendering

PortletPortal

Pzn

VirtualMemberManager

WebSphere Application Server (WAS)

WebSphere Portal (WP)

WCM WSRPRendering

Portlet

WCM Rendering

Servlet

JCRPortal

Access Control

WebSphereLogging

WebSphereCaching

Portal Search Engine

Crawl WCM site

Content AuthorVisitor

Rich Media Edition


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Basic WCM Configuration

11

Database Server

HTTP Server

WebSphere Portal

Portal Search

Content Apps

Authoring

Rendering

Directory Server

● Enables business users to create, edit, review, approve and publish content

● Common for Development environment● May have an additional dedicated Rich Media

Edition server


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12

Example with Two Delivery Sites

Site 1Library

Site 2Library

Authoring

SharedLibrary

Site 2 Delivery

Site 2Library

SharedLibrary

Site 1 Delivery

Site 1Library

SharedLibrary

Content Apps

Authoring

Rendering

WebSphere Portal

Content Apps

Authoring

Rendering

WebSphere Portal

Content Apps

Authoring

Rendering

WebSphere Portal• Syndication for Site 2:• Site 2 library

• Shared library

• Syndication for Site 1:• Site 1 library

• Shared library

JCR Repository

JCR Repository

JCR Repository


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Virtual Portals with Shared Content● Virtual Portals can share common content/design library (via syndication)● Can be used with separate sites served from a single Portal. For instance, different

departments may have their own processes for managing and releasing content to their company intranet

Company Portal

JCR RepositoryHR Library Marketing LibraryBranding Library

Content Apps

Company BrandingVirtual Portal

Content Apps

HR Virtual Portal

Authoring

Rendering

Authoring

Content Apps

MarketingVirtual Portal

Authoring

Rendering

JCR Repository


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Understanding the Overall Environments● A scalable and reliable production architecture is just one of the essential pieces of the

overall site architecture

● A well-designed architecture is critical to Successful deployment and on-going portal operations Most have a Development environment Most have a Test environment, often called Integration or User Acceptance Testing (UAT) Many have a Pre-production or staging environment which is absolutely critical to successful

long-term operations− This often exists for both the Authoring and Production environments

(Conversely) most have separate Authoring and Rendering servers in Production

● There is no single, simple answer to what is the right topology is for your customer’s implementationSee the following presentation for more details on the need for each environment and

examples of alternativesCombine, mix and define your topology based on these ideas

Demystifying WCM Architecture− https://w3-connections.ibm.com/files/app/file/b4a62a11-cec5-4460-8a49-6dfd507044d7

https://w3-connections.ibm.com/files/app/file/b4a62a11-cec5-4460-8a49-6dfd507044d7

https://w3-connections.ibm.com/files/app/file/b4a62a11-cec5-4460-8a49-6dfd507044d7


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Architecture with Separated Environments

AuthoringEnvironment

DeliveryEnvironment

WebServer

DMZSecure Network

WebServer

Internet /Intranet

PC

PDA

Public Network

DevelopmentEnvironment

Pre-Production/Staging

Environment

Content

Test Library for DevelopmentDesign LibraryManaged Content Library for Live

A

MAutomatic SyndicationManual Syndication

A

A

M

M / A

DeveloperWorkstation

Contributor

Integration/UATEnvironment

MA


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Deployment Artifacts● Deployment brings your custom code onto the server

● Managed in WCM libraries and syndicated are WCM content, including Personalization (PZN) rules defined in the PZN component Managed portal page, incl. meta data, wires Portlet instances on the page and Edit_Default preferences Content target rule defined on the WCM rendering portlet

● Not managed in WCM libraries Themes/Skins PZN segments / rules created in the PZN UI WCM custom JSPs Portlet EAR/WAR, config settings and clone definitions WSRP producer / consumer definitions Java classes, Servlets, JSPs, Plugins Properties files (settings, multi-language support) Text resources (css files, JavaScript files, xml files) Binary resources (images)

● Make the artifacts known to the server and executable


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Deployment Artifacts● Develop the artifacts using Rational Application Developer (RAD)

RAD provides special editors for different resources Provides helpers/tools for resources Allows direct deployment from the workspace onto the server

● Use Portal Archive Application to build PAA filesThe Solution Installer can install those easily on other environments


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Root Workspace

Workspace in VP:

Credit Card Site

Portal Pages Library

System Library (Projects, Syndicators, Subscribers)

Credit Card Share AssetsS

erve

r 1

References

JCR Export Credit Card Site

XML Export +JCR Export Portal Pages

JCR Export Credit Card Share Assets

EXPORT (PAA)

Root WorkspaceWorkspace in VP:


System Library Ser

ver 2

Web Content


Credit Card Site


System Library

Credit Card Share Assets

Ser

ver 2

(Afte

r Im

port)

References

Web Content

After Import

Initial Deployment via Portal Application Archive (PAA)

Server 2 can also be a Virtual Portal on the same server


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Credit Card Site

Portal Site Library

System Library (Projects, Syndicators, Subscribers)


Ser

ver 1 R

eferences


Credit Card Site


System Library


Ser

ver 2 R

eferences

Web Content

Updates via Syndication

Syndicate

Syndicate

Syndicate


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Test

Content AuthoringSite AuthoringDesigners /

Web Developers

Portal Development UAT/Integration Pre-production/ Staging Production Delivery

Development Production

Site Designer/App Composer

PortletsBinaries

PortletsBinariesSkeleton TopologyTemplatesThemes/Skins

PortletsBinariesSkeleton TopologyTemplatesThemes/Skins

PortletsBinariesSkeleton TopologyThemes/Skins Site

NavigationPage Layouts

Site NavigationPage LayoutsThemes/Skins EARs

Application Templates Wire Frames Topology Skeleton

Portlets Libraries Java Stuff Business Components

Themes/Skins

Skeleton Topology CAI Templates

Site NavigationPage Layouts

Operational Model

Syndication XML Access SiteManagement


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Deployment Details● WCM Libraries are syndicated manually or automatic

Projects can combine changes from different libraries with a more controlled deployment

● Deployment artifacts are packaged into a PAA WAR: Web Archive - holds a specific web application Utility JARs: contains resources used across several WARs Other modules/artifacts are possible EAR: Enterprise Application Archive - holds several WARs and utility jars

● Workspace in RAD: Contains the deployment artifacts Knows the installed servers (e.g. WebSphere Portal) Deploys the artifacts onto the specified server


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Deployment – Best practices● Use a single EAR file for your WebSphere Portal customizations

Define security roles only once Deploy only one project to your server

● Split your deployment artifacts into different web applications Allow several developers to work in parallel Split resources for each web app (images, css files etc.) Consider using these resources from WCM – easier to change

● Use a Utility JAR project to provide commonly used classes

● Use a General Java project to provide JARs used in your web apps


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Deployment - Organizing & Staging Libraries● Organize your libraries into two types of

libraries: Design libraries Content (Portal Site and other

content) libraries

● Who is responsible for the item defines the library it goes to

Developer: Design libraries Author: Content libraries

● Change a library only in a single place

● Use syndication to move them across the environments

● Use Projects to control changes over several libraries

● Caution: References – see next slide

design content

Development

design content

Production authoring

syndication

Author

Developer


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Deployment - References Between Libraries● References between libraries can make

staging challenging

● References inside the libraries are no problem (A & B)

● For C there are two cases: References created by authors (e.g. new

content item referencing an authoring template)

References created by developers (e.g. template mappings) – require authors to change the content on the prod. system

● For D (e.g. menus referencing sites) the greatest challenge is the existence of the reference target. Can be replaced by portlet configurations (if delivered through portal)

● References C & D might need to be created manually or a custom tool needs to be developed (via API)

design content

A

D

B C


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Consider Virtualization and Cloud Computing● Full Support of VMware and other

virtual machine technologies● Cloud Computing Optimization

Private and Public Clouds IBM SmartCloud Enterprise →

Softlayer PureApplication IBM Cloudburst/Workload Deployer

using the IBM WebSphere Portal Server and IBM IBM Web Content Manager Hypervisor Edition

Amazon Web Services

IBM Cloudburst

IBM SmartCloud Enterprise / Softlayer

Platform System: Expert at optimallydeploying and runningapplications for rapid time-to-value


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Hosting – Farming or Clustering● When to choose a farming topology:

Support dynamic addition/removal of machines to easily adapt to changing performance needs

Aim at a large deployment with hundreds of server instancesIntroduce a de-centralized administration across farm members

● When to choose the cluster topology:Deployment includes WCM authoringFrequent content updates are likelyWhen using WCM Managed PagesCentralized administration of the deployment is preferred (leveraging WAS deployment

manager)Services are used, which require execution on only one dedicated server instance rather

than on all


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Authoring – General Considerations● Authoring templates

Use the available settings effectively (sections, tabs...) Pre-fill the workflow field Limit the categories / set up well-suited chooser Pre-populate fields if applicable

● Make use of access rights inheritance (if you migrated from version <6.1)

● Use folders to structure your components (available since 7)

● Localize authoring templates

● Use inline-editing Works best if there are no draft workflow items Well-suited for authors who only use WCM occasionally Is managed with simple WCM tags

− EditableElement, EditableProperty, IfEditMode and IfNotEditMode

● Use Authoring Tools

● Make re-occuring tasks easier for authors using Custom Launch Pages (eg Home page)

● Avoid incorrect data by setting validation rules & field lengths


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Authoring - Customizing● Customize fields using “Custom JSPs”

● Extend the WCM Authoring User Interface (UI) by a Custom Launch Page

− Or configure to use the Basic Home Page or Home page By custom input fields By custom buttoms

● Special use cases when using authoring JSPs: Validate user input on client side (JavaScript) Provide custom input input fields, like special Drop Drowns for values to choose from

● Use existing examples, like blogs and wiki (in WCM Resources library) to learn specific features like commenting


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● Custom JSPs can be registered for elements in Authoring Templates● Custom JSP is rendered instead of the original input field

Custom Authoring JSP

Custom JSPs


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● The previous sample showed a serial number input:− One input field is split into 4 fields, each with 5 characters− Simple validation check is executed before saving− Warning message is displayed

Project structure:

Custom JSPs (continued)


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Serial number blocks in edit mode

Serial number blocks in read mode

Custom JSPs (continued)


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● Provide two JSPs: read mode & edit mode“readMode=/contextPath;/path/file_read.jsp,editMode=/contextPath;/path/file_read.jsp”

Look at the Multilingual Solution examples● Use the CustomItemBean to identify the field, which the JSP wraps

● Use the field name as a namespace for your JavaScript methods

● Do client side input validation (JavaScript)

● Do server-side validation using a Custom Workflow Action

<jsp:useBean id="CustomItemBean" scope="request" type="com.ibm.workplace.wcm.api.authoring.CustomItemBean"></jsp:useBean>

<c:set var="namespace" value="${CustomItemBean.fieldName}"/>

<script type="text/javascript">function ${namespace}_checkSerialBlock(serialBlock) {...}

</script>

Custom JSPs – Registering Read and Edit JSPs


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Use Projects to Manage Site Changes● Major additions and changes to an existing part of the site

For example, adding new Benefit Enrollment content or new product rollout Highlighting these on the home page Update the design of the page

● Include all the parts in the Project Several authors may be working on the Project (Authors, Developers and Owners)

● Preview the project for all contexts Menus Navigation Details

● Publish

Developer

Content Author

Project manager


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Benefits of using Projects● Changes to your websites are isolated from day-to-day operations

Change the structure or design of your site Add new Site Areas and Pages Mark design elements or content items for deletion Test the look and feel of design elements in place and in context of the real site Project items can reference new and draft items

● Have greater confidence with complex design changes prior to publishing Menus and navigators list all items in the Project Deleted items are hidden and moved items are shown in their target locations

● Reduce environments required to preview and approve content


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Project Limitations● Search results won't honor project draft content

● Limit max of 500 items in a project

● Workflow on Project

● No automated rollback (however versions are saved)

● Workflows that allow multiple drafts will use the last live saved item or published via project

● Known issues: Project Categories cannot be used in project content item until the category is published Portlet configured for content title will fail if content item is draft in project


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Project Best Practices● Minimize conflicts when editing the web site

Use separate projects for different parts of the site structure− Avoid having two projects update the same page as they may override each others

changes Coordinate changes to a project across users

− If you have multiple user update the same part of a site have them do it in the same project to see each others changes

Coordinate unique names across projects− Avoid creating duplicate unique names in separate projects, have a unique naming

scheme for the unique names

● Use unique friendly URLs with managed pages Ensure that the friendly URLs are unique Don't store environment specific info in pages

● Create links in web content to portal pages Use WCM links to create links to portal pages

− That will add referential integrity to those links


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Where to Store the Managed Pages Content● You have two options

Portal Site lib under the portal pages– Keeps page structure with content structure in sync– May be problematic if you want to export sub-tree of your

site as WCM only allows export on library level Separate WCM library

− Allows to export all content via JCR export and the pages via xmlaccess or syndicate the content of a site encapsulated in a library

− Library and page structure need to be keep manually in sync or via custom workflow actions

● In the future we plan to support either having pages in multiple libraries or exporting sub-trees via JCR export

Portal site lib

Content lib

News

Home

News

Content Mappings

M1 M2 M 3

Home

ProductsContent

Root

ProductsProducts


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Use Managed Pages with Many Virtual Portals (VP)● The workspace isolation does not make it practical to share larger or many libraries

between VPs Libraries that are shared need to be copied (syndicated) between VPs

● The question to think about is: Do I really have a VP use case? Or can the same be achieved in one VP with different AC settings on the top-level page

structure and WCM libs One option is to not leverage managed pages and turn on the V7 shared workspace in V8

● If you think you have a good use case that requires VPs and needs to share a lot of content please talk to us.


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IBM Software Group

Harmonizing Site Structures

● Portal defines the overall layout of a page containing WCM content

● WCM defines the layout of content displayed in portlets

● WCM Navigation extends Portal Navigation at portal pages containing WCM content

● WCM content is mapped to portal page (content is always displayed on a determined portal page)

Portal Content Model

WCM Site structure

Navigation (user view)


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Harmonizing Site Structures - Mappings

● Achieved by mapping WCM site areas to portal pages

● In Page Properties


WCM Site structure



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Harmonizing Site Structures – Best Practices● Decide upfront what Portal level you will start

Portal pages allows later to add other portlets

● You can manage the next level with pure WCM content Use a WCM Navigator component for navigation Concatenates the Portal User Friendly URL with WCM site structure

● Managed Pages allow automatic mapping of Portal Pages with WCM Site structure


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Harmonizing Site Structures - Implement Custom Mappings

see http://public.dhe.ibm.com/software/dw/lotus/portal_javadoc/80/wcm/api-javadoc/index.html


WCM Site structure


Mappings can be customizedby implementing aContentPageResolutionFilter

The filter is registered via an extenstion point in a plugin.xml

public class Test implements ContentPageResolutionFilter {@Overridepublic void resolve(ContentPageResolutionRequest request,

ContentPageResolutionResponse response,ContentPageResolutionFilterChain chain)throws ContentPageResolutionException {

response.setPageID(...);// call chain if you want to pass onchain.resolve(request, response);

}}

http://public.dhe.ibm.com/software/dw/lotus/portal_javadoc/80/wcm/api-javadoc/index.html

http://public.dhe.ibm.com/software/dw/lotus/portal_javadoc/80/wcm/api-javadoc/index.html


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IBM Software Group

Consider Reusing CTC as your Basis

● Reuse CTC and customize itDetails in Info Center

http://www-10.lotus.com/ldd/portalwiki.nsf/xpDocViewer.xsp?lookupName=Fast+Track+Documentation+for+Version+8#action=openDocument&res_title=Content_Template_Catalog_4.1.2_V8&content=pdcontent

● Store changes in your Custom Libraries This allows you to update CTC and benefit from new functionality with no

impact on your existing changes.● Create your own page templates, micro-sites, authoring and presentation

templates, as well as other components● Use the XDX8001 PoT-L-WCM Advanced CTC Enhancements_TF lab to get

started



© 2014 IBM Corporation

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Content Template Catalog Libraries Customization● CTC Demo (optional)

Demo content - see how CTC works on a development server

● CTC ContentContains the micro-sites associated with

the page templates, and the content that is used in all of the pre-configured portlets

Custom changes should be in a different custom content library

● CTC DesignContains all the run-time assets of CTC

Authoring & presentation templates, and components

Custom changes should be in a different custom design library

● CTC ProcessContains categories, and workflowsCustom changes for different categories & workflows should be in a different custom

process library


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Adopt the CTC Folders● Advantages of grouping

components Ease of use (finding

and updating) Encourage reuse of

components Access Control List

is easy to manage


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Adopt the CTC Component Wrapper

Content

Components

Presentation Template

Rendered output


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Theme and Skin Customization● Change theme and skin look&feel to match your customer one

Involve the design agency as early as possible to make them aware of the Portal way Use the PoT theme customization lab to learn to

− Copy the CTC theme as a basis, as it has responsive design fully enabled− Create theme development page− Create custom styles− Change the logo− Change the color scheme− Options: Explore Dynamic Content Spots, Combining of Resources in Theme Optimization,

Theme Profiles and Theme Modules CTC themes and styles Info Center detailed documentation

− http://www-10.lotus.com/ldd/portalwiki.nsf/xpDocViewer.xsp?lookupName=Fast+Track+Documentation+for+Version+8#action=openDocument&res_title=Content_Template_Catalog_themes_and_styles_V8&content=pdcontent

Install the new Theme Analyzer to examine and validate your new theme− http://www-10.lotus.com/ldd/portalwiki.nsf/xpViewCategories.xsp?lookupName=Developing%20Themes%20for%20WebSphere%20Portal%208.0.0.1

http://www-10.lotus.com/ldd/portalwiki.nsf/xpDocViewer.xsp?lookupName=Fast+Track+Documentation+for+Version+8#action=openDocument&res_title=Content_Template_Catalog_themes_and_styles_V8&content=pdcontent



http://www-10.lotus.com/ldd/portalwiki.nsf/xpViewCategories.xsp?lookupName=Developing%20Themes%20for%20WebSphere%20Portal%208.0.0.1

http://www-10.lotus.com/ldd/portalwiki.nsf/xpViewCategories.xsp?lookupName=Developing%20Themes%20for%20WebSphere%20Portal%208.0.0.1


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IBM Software Group

Use Projects to Manage Site Updates● This allows you to work in a team

● Preview all changes before deploying

● Common approval of changes

● Build multiple versions at the same time Eg 1.1.1 and 1.2

● May contain both design and content

● Build on the development environment first

● May be tested on the authoring and/or pre-production server before syndicating it to the production one


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Development Best Practices● WCM API Best Practices 6.1 (barely changed)

https://w3-connections.ibm.com/files/app#/file/e295f447-c898-4116-8323-2c2ca7f637e9

● Coding standards https://w3-connections.ibm.com/files/app#/file/dec155df-1a4d-426c-8334-90d0194298f6

● Consider using Java Messaging System (JMS) Notification of events such as item state changes, or services starting and stopping Eg. when needing to intercept authoring actions, like Deletions

● Consider using WCM REST API to access your content Provides authoring access to content items and elements Follows the Atom Publication Protocol, and atom feeds, and entries are accessible in

XML (application/atom+xml) and JSON (application/json) format



https://w3-connections.ibm.com/files/app#/file/dec155df-1a4d-426c-8334-90d0194298f6

https://w3-connections.ibm.com/files/app#/file/dec155df-1a4d-426c-8334-90d0194298f6


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Development – Custom Plugins● Custom Button

Dynamically add custom actions to the authoring interface

● Rendering !! Perform a task at render time - detailed after

● Custom Workflow and ItemValidationPlugin Use custom workflow actions in a workflow, and validates entries before saving

● Text Provider (translations)

● Content Processor (eg. Detect user language) Is invoked by the web content viewer portlet before rendering and allows the current context, such

as the item to display, to be modified

● File Upload validation class Validates uploading files into file resource, image and style sheet elements, and images uploaded

into rich text or HTML elements

● Subscriber and syndicator class Add additional functionality during syndication

● Content page resolution filter and content URL generation filter


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Consider using Rendering Plugins● As JSP components they allow to hook custom code into rendering process, but

They are a Java Class (not a JSP) They allow the passing of parameters & body They are registered via a plugin.xml (similar to custom workflow engines)

● Choose a rendering plugin over JSP (except if you need to access the http-request)

● A Youtube video rendering plugin example is available on the wiki http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Creating_and_Using_a_Rendering_Plugin_to_Embed_Video [Plugin:video width="320" height="240" video="QB9vhHMd6jw"]

● This is how it looks like from WCM perspective:

http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Creating_and_Using_a_Rendering_Plugin_to_Embed_Video

http://www-10.lotus.com/ldd/portalwiki.nsf/dx/Creating_and_Using_a_Rendering_Plugin_to_Embed_Video


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Consider using Rendering Plugins● Use the continuous growing set of existing rendering plugins● Use CTC to see how they work● Examples

[plugin:tags] and [plugin:ratings][plugin:attribute scope=”request|session” key="KEY" /] [plugin:setContext path="/Library/SiteArea/Content" id="DocumentId" /][plugin:getDate format="FORMAT" /][plugin:ifEmpty value="VALUE"] ...render if value is empty... [/plugin:ifEmpty], ifNotEmpty[plugin:encode text="URL_property"][plugin:RequestParameter key=”<KEY>”/][plugin:translate key="Key" param0="" param1="" param2="" bundle="bundle.path"][plugin:ifInRange from="FROM" to="TO|*" when="odd|even"] ...render if condition is

satisfied... [/plugin:ifInRange] [plugin:ifDevice class="DEVICE"], ifNotDevice


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Consider Using Rendering Plugins● Implement the interface com.ibm.workplace.wcm.api.plugin.rendering.RenderingPlugin

● RenderingPluginModel in the render() method

Gives you a writer for writing the output

Gives you access to the rendering context

● Register it via a plugin.xml (see samples)

● You can gain access to the Workspace in the render method by using:WebContentService wcmSvc = (WebContentService) ctx.lookup("portal:service/wcm/WebContentService");

wcmSvc.getRepository().getWorkspace()

Note: Consider caching

public class BarcodeRenderingPluginimplements RenderingPlugin {

public String getName() { }

public boolean render(RenderingPluginModel model)

throws RenderingPluginException {// write the output// return true if the contents should be// rendered

}

public boolean isShownInAuthoringUI() {}

public String getDescription(Locale locale) {}

public ListModel<Locale> getLocales() {}

public String getTitle(Locale locale) {}

}


IBM Software Group

Agenda● Selling● Demos● Customization● Development● Authoring● Rendering & Harmonizing Site Structures● Deployment / Hosting● Caching and Performance Tuning● Migration● Troubleshooting● Further Improve WCM● After This Event


IBM Software Group

Performance Tuning Guide● In the wiki

http://www-10.lotus.com/ldd/portalwiki.nsf/xpViewCategories.xsp?lookupName=WebSphere%20Portal%20and%20Lotus%20Web%20Content%20Management%20Performance%20Tuning%20Guides

● Content – reason to use a good prepared environment to start with ! Environment Recommendations Portal Topologies Base Portal Tuning Tuning via WebSphere Portal Administration Other Portal Tuning JDK & WAS Fixes Database Tuning Directory Server Tuning Web Server Tuning Reverse Proxy Tuning Operating System Tuning Many Pages Tuning Web Content Management Tuning JDK & WAS Fixes





IBM Software Group

Performance Tuning Guide● Continued Content

WCM Rendering Database Tuning WCM Authoring Database Tuning Page Management Tuning Mobile Portal Accelerator Tuning Web Application Bridge (WAB) Tuning Java Server Faces (JSF) Cluster Tuning WebSphere Portal 8.0.0.1

− Base Portal Tuning− WCM Rendering Tuning− Page Management Tuning− WCM Tuning− Social Rendering− Other Tuning Consideration

WebSphere Portal Caches Web Content Management Caches User Cache


IBM Software Group

Many Caching Options

EdgeEdgeServerServer

Data baseData baseServersServers

HTTP HTTP ServersServers

PortalPortalServersServers

WCMWCMportletportlet WCMWCM

Rev Proxy Rev Proxy ServersServers

CientsCientsCientsCientsCientsCients



LAN

WAN

DSL

CientsCientsCientsCientsCientsCients Dial-Up

Intranet

Internet

Browser caching ofcomplete HTML pages and static resources (adaptive caching)

Caching Proxy / Caching Network:Proxy caching ofcomplete HTML pages and static resources (adaptive caching)

HTTP Server / plug-in caching of static resources / Mod_cache?

Servlet CachingCaching of HTML fragments of individual portlets

JSPs

WCM componentsWCMWCMJSPs

WCM components

Object Caching:Caching of custom objects inside portlet to reduce back-end calls

WCM Caching:Caching of WCM objects

CustomCustomportletportlet Back-endBack-end

Object Caching:Caching of custom objects inside portlet to reduce back-end calls

Greater performance gain

Greater cache control

ISSC Caching FilterSee next slide


IBM Software Group

No Development necessary Supports multiple caching mechanisms and offers a superior cache synchronization regime Use the ISSC Performance Optimization asset to configure the most appropriate cache regime to suit

your needs Asset intercepts the requests destined for the Portlet in question and provides a cached response

instead (after an initial cache miss has first retrieved the applicable data and built the cache entry – expiry rules apply)

ISSC Performance Optimization for Web Content Approach

Benefits

ISSC Caching Filter


IBM Software Group

Standard Cache Refresh


IBM Software Group

After cache clean all users observe significant refresh delay.

Time extended from 50s to 3 min. Will increase with load!

Standard Cache Refresh - Example


IBM Software Group

Soft Timeout Cache Refresh


IBM Software Group

Synchronization and dual timeouts implementedNo visible impact of cache refresh

Soft Timeout Cache Refresh - example


IBM Software Group

Caching: Portal Caching Recommendations● Caching Proxy – always!

For resources: images, CSS, JavaScript For anonymous portal pages Can be controlled on a page-by-page basis (adaptive caching) Alternative: Caching Network (see following pages)

● WCM Caching – simplistic Easiest to implement Very limited configuration options Configuration common for all sites, all portlets

● Servlet Caching – flexible When more cache granularity required Requires replacing of default view.jsp in WCM portlets IBM Software group services (ISSC) offers

● Use the WebSphere Portal Performance Tuning Tool https://www.ibm.com/developerworks/community/blogs/portalops/resource/TuningTaskReadMe.p

df

https://www.ibm.com/developerworks/community/blogs/portalops/resource/TuningTaskReadMe.pdf




IBM Software Group

Requests per Second vs Caching

Caching Proxy

37 requests dynamicrequest

14 portlets portletsnot cached

Page Composition Servlet Cache Portlet Code

Majority of requests handled by Caching ProxyAlmost nothing left to do at WCM levelEg <= 91% reduction in requests per second to Portal


IBM Software Group

Global Web Sites – The Latency Problem

Shorten HTML page generation time (Caching +

Tuning)

Latency I: Combine files into one

(e.g. via theme)

Latency II: Cache closer to user (edge, caching

network & browser cache)


IBM Software Group

Same Page with Caching Network

Notice that complete page time decreased from more

than 7 seconds

Both latency and download time decreased!

Different scale!


IBM Software Group

Optimizing WCM’s Internal Caches ● Web Content Management has various internal caches that store frequently accessed data

fragments (not entire rendered pages). By default these caches have a maximum size of 2000 items.

abspath (services/cache/iwk/abspath): Stores the path to sites, siteareas and content abspathreverse (services/cache/iwk/abspathreverse): Stores the path to sites, siteareas and

content (in reverse) menu (services/cache/iwk/menu): Stores the results of cacheable Web Content Management

menus nav (services/cache/iwk/nav): Stores the results of cacheable Web Content Management

Navigators strategy (services/cache/iwk/strategy): Stores fragments of Web Content Management objects

(ie. Provides a caching layer over the repository) summary (services/cache/iwk/summary): Stores summary information about Web Content

Management objects (used throughout the Authoring UI and API)


IBM Software Group

Optimizing WCM’s Internal Caches● The size of the cache can be seen with the IBM Extended Cache Monitor for IBM

WebSphere Application Serverhttp://www.ibm.com/developerworks/websphere/downloads/cache_monitor.html

● To change the size of one of the caches: From the WAS Administration Console, navigate to the ‘Resources \ Cache Instances

\ Object Cache Instances’ Click the link representing the cache whose size you want to change


IBM Software Group

Optimizing Syndication● Set the subscriber.only property to “true” in

WCMConfigServices.properties for all Web Content Manager instances that will not syndicate their repositories to other servers.

● This stops the monitoring task from running on the Web Content Manager instance that tracks object changes for later syndication to another server.

● Whenever the subscriber.only setting is changed, also reset the EventLog (ConfigEngine.[sh|bat] wcm-reset-event-log) before restarting the server


IBM Software Group

Optimizing Menu Components

Avoid too many search criteria (in ‘Menu Element Query’ section) ● Avoid utilising the options in the ‘Further options’ section for each criteria unless really

necessary, as this stops the menu from being internally cached ● For Category and/or Site Area restricted menus, only select both ‘Ancestors’ and

‘Descendents’ if really necessary and limit the number of categories and site areas specified

● Disable sorting by ‘Description’ unless really required (set the value to one of the other sort fields to disable)

● For unsecure sites (where content is accessed anonymously or always accessed by the same user, eg. Administrator), set ‘Maximum pages to include’ and ‘Pages to read ahead’ to 1

● If using multiple libraries, ensure that at least a site area is selected in each menu otherwise the menu will search against all libraries

● Use hierarchical security and inherit where possible


IBM Software Group

Query API● WCM Java API allows you to search for certain criteria

● WCM 7 introduced new Java methods for searching content

● Selectors define the criteria LibrarySelector WorkflowSelector ProfileSelector HistorySelector ProjectStateSelector

● Boolean operators (AND and OR)

● Paging support

● Sorting support

● Use the Query API rather than getting too many content items and post-filtering


IBM Software Group

Optimizing Navigator Components ● Only select both ‘Ancestors’ and ‘Descendents’ if really necessary ● For unsecure sites (where content is accessed anonymously or always

accessed by the same user, eg. Administrator), set ‘Maximum pages to include’ and ‘Pages to read ahead’ to 1


IBM Software Group

WCM Application Tuning● Optimizing Portal Personalization Rules

Avoid having too many rules based off authoring template elements as they don’t perform as well as rules that utilise standard metadata (such as keywords and categories)

● Optimizing Web Content Management Versioning Consider disabling ‘Versioning’ for all items on both authoring and rendering servers

– If storing previous versions of items isn’t required, then disabling this feature can improve performance of saving and syndication.

– Configuration is stored in \wcm\shared\app\config\wcmservices\WCMConfigService.properties:versioningStrategy.AuthoringTemplate, versioningStrategy.Component, versioningStrategy.Content, versioningStrategy.PresentationTemplate, versioningStrategy.Site, versioningStrategy.Taxonomy andversioningStrategy.Workflow

– Valid values are: Never - To disable versioning for the specified object type Always - To enable versioning for the specified object type

Consider disabling syndication of versions If versions aren’t required on the subscriber, then disabling this feature improves the

performance of syndication.


IBM Software Group

Optimizing Authoring Templates● Minimise the number of elements for your Authoring Template, as each element in the

template creates additional overhead when performing authoring actions.● For optimal performance of authoring actions, it is recommended to limit the number of

elements to 10 - 15 elements. Having templates larger than this will effect performance of key authoring functions

● Strategies for handling large numbers of Elements: consider using custom fields to provide an easier method of filling the fields out (such as

defaulting some of the values) Consider storing multiple fields under a single field within the Web Content Management

Repository.

– See the JSPs in the best practices wiki’s for an example of storing multiple fields under the one field within the Web Content Management Repository

– http://www-10.lotus.com/ldd/portalwiki.nsf/dx/large-numbers-of-Elements-on-Authoring-templates

http://www-10.lotus.com/ldd/portalwiki.nsf/dx/large-numbers-of-Elements-on-Authoring-templates




IBM Software Group



IBM Software Group

Migration● Read the Upgrade Central

http://www-01.ibm.com/support/docview.wss?uid=swg21592731

● Cross-version syndication simplifies this From Web Content Manager version 7.0.0.2 with CF26 or higher. To Web Content Manager version 8.0.0.1 with CF09 or higher.

● Understand difference between technical and functional migration Use new capabilities to justify the migration costs

● New in Virtual Portal (VP) is the library isolation Syndication between base and VP portals for shared libraries Managed pages use a dedicated Portal library to store the pages

− This is unique per VP− May be an issue when the you have many VPs

● Theme update In V7.0.0.2 and V8 has new modular theme Old theme will still run Discuss how to benefit from new theme capabilities




IBM Software Group



IBM Software Group

Troubleshooting Documentation● From support

http://www-947.ibm.com/support/entry/portal/all_troubleshooting_links/lotus/ibm_web_content_manager?productContext=-452823121




IBM Software Group

Troubleshooting: Logs● Check wiki● http://www-10.lotus.com/ldd/portalwiki.nsf/xpDocViewer.xsp?

lookupName=IBM+Web+Content+Manager+8+Product+Documentation#action=openDocument&res_title=Troubleshooting_wcm8&content=pdcontent

● Always check the logs first SystemOut.log SystemErr.log

● Try to note the time or get the user to note the time an issue was seen to narrow down where to look

● Use what you see in the log to guide a suitable trace string to use. Eg com.aptrix.syndication.*=all

http://www-10.lotus.com/ldd/portalwiki.nsf/xpDocViewer.xsp?lookupName=IBM+Web+Content+Manager+8+Product+Documentation#action=openDocument&res_title=Troubleshooting_wcm8&content=pdcontent




IBM Software Group

Troubleshooting: Use Tools● IBM Support Assistant

Provides quick access to product, education, and support resources that can help you answer questions and resolve problems with IBM software products on your own, without needing to contact IBM Support

Different product-specific plug-ins let you customize IBM Support Assistant for the particular products you have installed

Collect system data, log files, and other information to help IBM Support determine the cause of a particular problem

● IBM® Support Assistant Lite for WebSphere® Portal Provides automatic data collection and symptom analysis support for problem

determination scenarios Collects and analyzes information pertinent to a problem scenario to help identify the

origin of the problem being encountered.

● Theme Analyzer Supports with creating new themes


IBM Software Group

Troubleshooting: IBM Support Portlet● Browse Nodes

● Run Xpath Query

● Generate WCM Search URL

● List types, workspaces & namespace prefixes

● Launch Utility JSPs Display type Execute Database SQL Validate database nodes Clear Caches Display EventLog Display Thread Stacks Count Items

● Launch Text Search Utilities

● Enable access code

http://www.ibm.com/developerworks/lotus/documentation/webcontentmanagement/supportportlet/




IBM Software Group

Troubleshooting - WCM Library Dependency Graph Portlet ● Visualizes your Web Content Libraries and their dependencies● Shows size and interactions between libraries● Allows to modify those interactions and dependencies between those libraries in

place● Features include:

Visualization of Web Content Libraries relative size

Visualization of dependencies between Web Content Libraries

View and alter references between libraries in place

Delete multiple dependent libraries within a single operation

Save Library Dependency Reports for later access

https://greenhouse.lotus.com/plugins/plugincatalog.nsf/assetDetails.xsp?action=openDocument&documentId=D467E76F0F6CAE7385257C45007CB72F




IBM Software Group

Troubleshooting: Collecting Data● Collecting troubleshooting data for IBM Web Content Manager 8.0 expedites time to resolution by

enabling IBM Support to provide informed problem analysis. http://www-01.ibm.com/support/docview.wss?uid=swg21599229

● Focuses on many areas General Information, Syndication, Security, Authoring Portlet, API, JSR 286 Web Content

Viewer, Remote Web Content Viewer, Caching, Pre-rendering, ECM integration, Blogs and Wikis, Java Content Repository (JCR), JCR Import/Export Library, Web Content Integrator, Migration, Seedlist and Search, Personalization, Java Messaging Service (JMS), Advanced Editor (RTE), Multilingual Solutions



IBM Software Group



IBM Software Group

Selling● Apply the key four best practices to WIN

1) Establish a Business Vision2) Always use Live DEMOS !3) Focus on the Capabilities4) Use Customer Examples

● More details in Tony Higham's Keys to selling Exceptional Digital Experiences presentation https://w3-connections.ibm.com/files/app#/file/00ee3411-d603-49d3-88f7-b2575baca2dc


IBM Software Group

Social Mobile Analytics IntegrationContent

Bringing together the essential capabilities to create, manage, and deliver powerful multichannel web experiences

Customer Experience Suite Employee Experience

Suite

Start conversations, build stronger

relationships and communities to win

new customers, increase revenue and productivity

Interact with content, applications, &

processes intuitively across devices

to help customers buy & employees

work more efficiently

Optimize, measure, and respond to customer and

employee interactions in real

time for better business results

Give customers and employees the

capabilities they need – in context

of their goals

Deliver content that is relevant and

compelling to each user to attract new

business, and increase customer

and employee satisfaction

Personalization

Commerce Integration

Analytics

Social Media

SearchSecurity

Content Rich Media

Exceptional Digital

Experience

Mobile

Portal

Selling: Use IBM's Vision for XDX


IBM Software Group

Selling – What's Part of WCM● Customer may start with IBM WCM and can easily extend to XDX from there

● IBM Web Content Manager licenses include IBM WebSphere Portal Server : 1:1

− IBM WebSphere Portal Server is provided solely for creating, maintaining and delivering web content from the Program and not for any other purpose

includes installation, Managed pages, personalization, theme, etc. IBM Worklight Consumer Edition: 2 Applications http://www-03.ibm.com/software/sla/sladb.nsf/lilookup/DBCEF0C123752B3D85257B39006EA038?opendocument&li_select=A44B2C8F092EDC7085257B39006EA02D

● Check out the internal Exceptional Digital Experience (XDX) Offerings Entitlements Comparison document

https://w3-connections.ibm.com/files/app#/file/41de1d92-43ac-4713-b38e-752f0bc9383b

● This is a competitive advantage Use it!

http://www-03.ibm.com/software/sla/sladb.nsf/lilookup/DBCEF0C123752B3D85257B39006EA038?opendocument&li_select=A44B2C8F092EDC7085257B39006EA02D

http://www-03.ibm.com/software/sla/sladb.nsf/lilookup/DBCEF0C123752B3D85257B39006EA038?opendocument&li_select=A44B2C8F092EDC7085257B39006EA02D




IBM Software Group

Selling – Add More if Needed● Consider WCM Packages, eg.

WCM Rich Media Edition Customer Experience Suite Employee Experience Suite

● Think about our partners for additional functionality Ephox EditLive Enterprise Edition for Rich Text editing

− accessibility, track changes, comments, image editing, copy and import from MS Word, embed social media (audio, video), check broken links, design and reuse templates

− http://ephox.com/editlive/ibmwcm Ephox WebRadar for authoring reporting

− http://ephox.com/webradar Asponte WCM Widgets & File Manager for WCM

− http://www.asponte.com/wps/solutions Brightcove Online Video Distribution

− http://www.brightcove.com Clay Tablet Content Translation Management

− http://www.clay-tablet.com

http://ephox.com/editlive/ibmwcm

http://ephox.com/editlive/ibmwcm

http://ephox.com/webradar

http://ephox.com/webradar

http://www.asponte.com/wps/solutions

http://www.asponte.com/wps/solutions

http://www.brightcove.com/

http://www.brightcove.com/

http://www.clay-tablet.com/

http://www.clay-tablet.com/


IBM Software Group

Selling – ISSC Services

Planning Consulting•Roadmap to Mobile First New•User Experience Visioning and Roadmap •Digital Analytics Assessment & Roadmap EMM•Cross-Channel Marketing Automation Roadmap EMM•Upgrade Value Assessment

Implementation Services•Mobile First Quick Win Pilot •Quick Win Solution for User Experience Management EMM (Tealeaf)•Delivering an Exceptional Digital Experience•IBM Web Content Manager Cloud NewIntegration Services•IBM Web Content Manager for WebSphere Commerce – Quick Win Pilot New•CTC Now New•Smarter Workforce New•IBM Marketing Center Implementation EMM

Augmentation Services•Health Assessment•Performance Optimization for WebSphere Portal

•Cache Filter

Transition Services•Software Upgrades•Any to Any-IBM Content Migration New

Free!

White Space

Client has Direction Leverage


IBM Software Group



IBM Software Group

Demos - Delivering PoTs, demos, PoCs, etc. ● Review the XDX8001 PoT-P-Delivering PoTs, demos, PoCs, etc. presentation

Line of Business Demos, Workshops, PoT, PoC, etc.− What are they? Why are they useful?

The Methodology− Our handy guide book

Preparation− How to make your demo outstanding, and relevant

Building Options− Real Code or Mockup?− Lotus Greenhouse− WW Business Partner Community− Proof of Technology− Showcase− Day In The Life – IBM Experience Modeler

Real Life Examples https://w3-connections.ibm.com/files/app/file/6a3ea0c0-2c2e-4a4f-951b-e5a4f758acf4

https://w3-connections.ibm.com/files/app/file/6a3ea0c0-2c2e-4a4f-951b-e5a4f758acf4

https://w3-connections.ibm.com/files/app/file/6a3ea0c0-2c2e-4a4f-951b-e5a4f758acf4


IBM Software Group

Demos – Get a Headstart● Use common environments and provide feedback

Showcase− https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=13a2253b-eb8c-487d-af62-b4130bfc1c5c

XDX PoT images− https://w3-connections.ibm.com/wikis/home?lang=en-us#!/wiki/Wb73359d826d1_4f20_b5eb_05ceb860cca0/page/Downloadable%20Standalone%20VM%20Demo%20Servers

Lotus Greenhouse presence – not always up to date

● Check the existing demos Check the ICS Demo community

− https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=83f02241-30ff-40cd-ac41-043cd0eb319d

SiteBuilder default templates Content Template Catalog (CTC) – latest version Industry Template

− Government - City of Belwyn OGS – from IBM Connect or XDX Conference

● Check existing demo scenarios PoT labs

− https://w3-connections.ibm.com/files/app#/file/415befdc-34fb-46ec-806e-6449c8955d58 ICS Demo community scripts

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=13a2253b-eb8c-487d-af62-b4130bfc1c5c

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=13a2253b-eb8c-487d-af62-b4130bfc1c5c

https://w3-connections.ibm.com/wikis/home?lang=en-us#!/wiki/Wb73359d826d1_4f20_b5eb_05ceb860cca0/page/Downloadable%20Standalone%20VM%20Demo%20Servers

https://w3-connections.ibm.com/wikis/home?lang=en-us#!/wiki/Wb73359d826d1_4f20_b5eb_05ceb860cca0/page/Downloadable%20Standalone%20VM%20Demo%20Servers

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=83f02241-30ff-40cd-ac41-043cd0eb319d

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=83f02241-30ff-40cd-ac41-043cd0eb319d

https://w3-connections.ibm.com/files/app#/file/415befdc-34fb-46ec-806e-6449c8955d58

https://w3-connections.ibm.com/files/app#/file/415befdc-34fb-46ec-806e-6449c8955d58


IBM Software Group

Demos - XDX Better Custom Demo Project Overview

What is?● Recipes for preparing demos● Recipe can use on any install● Decision tree approach to building

demos

Why?● Demos sell ICS● Helps you prepare faster

Objectives● Better tools for demos● Know what to demo● Help you do the easy stuff fast

When to use it?● When you have not demoed

something for awhile● When you have to demo something

and you do not know how


IBM Software Group

Customization Cookbooks

DemoScripts

VM ImagesCatalog

CustomerScenarios

AssetStore

Demos - XDX Better Custom Demo Project Pillars


IBM Software Group



IBM Software Group

Further improve WCM● Officially

Fully Integrated Tool Set: Marketing/Office Requirements (FITSMO)− Application is a set of Lotus Notes Databases, and a WEB Interface, used to gather

requirements from external customers and business partners to improve products and policies

− d03db004.boulder.ibm.com/M_Dir/Marketing/Fmoreq.nsf− Details: http://d01db034.pok.ibm.com/q_dir/qmx/swg/qh0dl.nsf/procnum/Proc-0081

IBM RFE− Customers, partners can submit WebSphere Portal and Web Content Manager

requests via the WebSphere brand selections− http://www.ibm.com/developerworks/rfe/ − This is an external, public application. Select the submissions tab, WebSphere

Brand, Portals and Web Content, then WebSphere Portal or Web Content Manager to submit the specific product requirement request

http://d01db034.pok.ibm.com/q_dir/qmx/swg/qh0dl.nsf/procnum/Proc-0081

http://d01db034.pok.ibm.com/q_dir/qmx/swg/qh0dl.nsf/procnum/Proc-0081

http://www.ibm.com/developerworks/rfe/

http://www.ibm.com/developerworks/rfe/


IBM Software Group

Further improve WCM● Your input ???


IBM Software Group



IBM Software Group

After this Event● Internal Communities

IBM Web Content Manager− https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=68170f65-e69d-428e-ae11-6c4af7847ca6

WebSphere Portal Family− https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=b8a3aa8a-25a4-4123-92e7-1373d57f8941

Portal/WCM Learning Circle− https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=9199bd8e-2d62-4307-99a8-08a726b185c0

● Public Communities DeveloperWorks

− http://www.ibm.com/developerworks/lotus/products/webcontentmanager/ − https://www.ibm.com/developerworks/community/forums/html/forum?id=11111111-0000-0000-0000-000000000452

WebSphere Portal/WCM Wiki− http://www-10.lotus.com/ldd/portalwiki.nsf − http://www-10.lotus.com/ldd/wcmforum.nsf

● Support IBM Web Content Manager

− http://www-947.ibm.com/support/entry/portal/product/lotus/ibm_web_content_manager?productContext=-452823121

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=68170f65-e69d-428e-ae11-6c4af7847ca6

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=68170f65-e69d-428e-ae11-6c4af7847ca6

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=b8a3aa8a-25a4-4123-92e7-1373d57f8941

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=b8a3aa8a-25a4-4123-92e7-1373d57f8941

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=9199bd8e-2d62-4307-99a8-08a726b185c0

https://w3-connections.ibm.com/communities/service/html/communityview?communityUuid=9199bd8e-2d62-4307-99a8-08a726b185c0

http://www.ibm.com/developerworks/lotus/products/webcontentmanager/

http://www.ibm.com/developerworks/lotus/products/webcontentmanager/

https://www.ibm.com/developerworks/community/forums/html/forum?id=11111111-0000-0000-0000-000000000452

https://www.ibm.com/developerworks/community/forums/html/forum?id=11111111-0000-0000-0000-000000000452

http://www-10.lotus.com/ldd/portalwiki.nsf


http://www-10.lotus.com/ldd/wcmforum.nsf

http://www-10.lotus.com/ldd/wcmforum.nsf

http://www-947.ibm.com/support/entry/portal/product/lotus/ibm_web_content_manager?productContext=-452823121

http://www-947.ibm.com/support/entry/portal/product/lotus/ibm_web_content_manager?productContext=-452823121


IBM Software Group

After This Event● Your Needs?


IBM Software Group

Summary● Introduction● Deployment / Hosting● Authoring● Rendering & Harmonizing Site Structures● Customization● Development● Caching and Performance Tuning● Migration● Troubleshooting● Selling● Demos● Further Improve WCM● After This Event


IBM Software Group

For More Information• IBM Customer and Employee Experience Suites, WebSphere Portal

and Web Content Manager Software and Solutions– http://www-03.ibm.com/software/products/en/employee-experience-suite – http://www-03.ibm.com/software/products/en/ibmcustxpersuit – http://www-03.ibm.com/software/products/en/websportfami – http://www-03.ibm.com/software/products/en/ibmwebcontmana/

• WebSphere Portal and IBM Web Content Manager Wiki– http://www-10.lotus.com/ldd/portalwiki.nsf

• WebSphere Portal Business Solutions Catalog– https://greenhouse.lotus.com/catalog/home_full.xsp?fProduct=IBM%20Web%20Content%20Manager

● XDX8001 PoT-P7 Summary and Next Steps presentation https://w3-connections.ibm.com/files/app#/file/ac2465f0-b76b-40df-a477-6f3f474cd00e

http://www-03.ibm.com/software/products/en/employee-experience-suite

http://www-03.ibm.com/software/products/en/employee-experience-suite

http://www-03.ibm.com/software/products/en/ibmcustxpersuit

http://www-03.ibm.com/software/products/en/ibmcustxpersuit

http://www-03.ibm.com/software/products/en/websportfami

http://www-03.ibm.com/software/products/en/websportfami

http://www-03.ibm.com/software/products/en/ibmwebcontmana/

http://www-03.ibm.com/software/products/en/ibmwebcontmana/



https://greenhouse.lotus.com/catalog/home_full.xsp?fProduct=IBM%20Web%20Content%20Manager

https://greenhouse.lotus.com/catalog/home_full.xsp?fProduct=IBM%20Web%20Content%20Manager

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