reduce your calls to helpdesk

Reduce calls to your help desk

Site24x7

Rex Peter

Status Page for everyone! Increasing transparency

Internet is

slow

unable to print

unable to

loginApplication

is down

Log calls to help desk

Scenario 1: Printer incident

Internal users

Internal user Out of

toner

Incident created

Out of

toner

Multiple incidents created for one problem

100`s of Incidents will be created

for one problem

Savvy Tech Users

Posting important update on top banner

Status page integration withServiceDeskPlus

Site24x7

ServiceDesk Plus configuration to integrate Site24x7 status page

Step 1 : Admin--> General Settings --> Self-Service Portal

Step 2: Customize Self-Service Portal

Step 3: Add the Site24x7 status page permalink to the web address

Site24x7 status page in ServiceDesk Plus self-service portal

Scenario 2: Zylker CRM application was down due to a DDoS attack,

which left millions of users in the dark.

External Customers

Zylker CRM service down

Unable to access the application

CRM page is not loading

Unable to login

Support calls

50+ support tickets raised in less than 2 hours.For the same incident.

Support tickets

Possible impact on social media

Zylker could have avoided such chaos, if they have

well communicated about their DDoS attack to the

end users. But they did not :-(

ZOHO faced severe DDoS attack

on Nov 4th, 2015

ZOHO used Site24x7 Status Page

to communicate 20 million users

Nov 5th, 2015

Savvy Tech Users

Zoho uses Site24x7 status page for all apps

• Service status availability of all apps

• Performance status of apps

• Keep customers informed

• Reduce incidents during downtime

• Acknowledge problems

• Being transparent

Zoho CRM | Availability and performance status of the application

Status pages backed by solid monitoring

capabilities

Savvy Tech Users

All-in-one monitoring to support your status page

• Server

• Application

• Website

• Network

Savvy Tech Users

Site24x7 service status page

• Service status availability interruption

• Performance status

response time

• Status history

https://status.site24x7.com/

Thank you!rex@zohocorp.com