rasha anwar - cv

RASHA HESHAM ANWAR RASHA HESHAM ANWAR

Residence: Egypt.

Mobile number: 01149634632

Email: Rasha.Anwar2@Yahoo.com

Summary of Current and Past Jobs

Master Trainer of Voice,

Accent, and Soft Skills English Teacher for children

Trainer of Voice, Accent, and

Soft Skills

Training Coordinator and

Quality Assurance Personnel

English Speaking Publishing

Assistant

Free Lance Soft Skills Trainer Freelance Writer and Editor

English Instructor for adults Freelance Translator

Personal InformationPersonal Information

Nationality: Egyptian Date of birth: July 2nd, 1985

Professional ExperienceProfessional Experience

o (April 2012 - present) Master Trainer of Voice, Accent, and Soft

Skills for ITI.

Successfully completed the TTMT Program (Train the Master Trainer)

for EDU Egypt project and has been certified by IBM as a Master

Trainer in the field of Business Process Outsourcing.

Job profile includes: Job profile includes:

Conducting TTT training courses focusing on:

o Language

o Soft Skills

Auditing performance of Trainers and writing quality reports

Coaching and sharing feedback with trainers

Developing action plans for improving performance of trainers

Content Development

Creating training plans

CV Screening and Interviewing candidates

Assessment of candidates

Conducting training inside and outside of Egypt to qualify candidates

to join the BPO industry

o (August 2008 – February 2012) Voice, Accent, and Soft Skills

Trainer and Quality Assurance Personnel for ITI

Successfully completed the TTT course and has been certified by IBM

as a Trainer in the field of Business Process Outsourcing.

Successfully completed the TTT Program for EDUEgypt project with

grade (A) and 99.4% and has been certified by First Source as a Trainer

in the field of Business Process Outsourcing.

Job profile included: Job profile included:

Conducting BPO training courses to qualify under-graduate students

to join the BPO industry. Training focused on:

o Language

o Soft Skills

Auditing performance of Trainers and writing quality reports

Coaching and sharing feedback with trainers

Content Development

Creating training plans

Interviewing candidates

Assessment of candidates

Conducting Soft Skills trainings and delivering presentations at the

Bibliotheca, the faculty of Engineering, Rotary Act club, among

other places

o (2010) TEFL International

Trainer of Trainers for the TEFL Course.

o (2011) New Horizons Center.

Soft Skills Trainer.

o (December, 2007 – 2010) Berlitz language Center.

English Language Instructor and Soft Skills Trainer.

o (December, 2006 – November, 2007) The Book Depository.

English Speaking Publishing Assistant.

o (2006) E.E.L.S (Egyptian English Language School).

English language teacher.

Freelance PositionsFreelance Positions

o Soft Skills Trainer and Marketer

o Writer and Editor

o Freelance Translator

o English Language Teacher for kids with special needs

EducationEducation

o ( 2006) B.A degree of Arts, English Department, Literature Sub Department,

Faculty of Arts, Alexandria Univeristy

Research Project : Applying the theory of "The Other" on Emily Bronte's

"Wuthering Heights"

General Grade : Good

(2002) Thanaweya Amma - El-Nasr Girls' College ( E.G.C).

Language SkillsLanguage Skills

Language skills : Arabic: Mother tongue

English: Fluent

Certificates and Teacher Certificates and Teacher / / Trainer Qualifying Programs attendedTrainer Qualifying Programs attended

(2014) University of Cambridge – CELTA course (Certificate in English

Language Teaching to Adults)

(2012) IBM - TTMT (Train the Master Trainer) certification program.

(2010) IBM - TTT (Train the Trainer) certification program.

(2009) University of Cambridge - The Cambridge International Diploma for

Teachers and Trainers.

(August, 2008) First Source India - (TTT) “Training the Trainer” Program

and Certificate with Grade (A) and 99.4%.

(TTT) program included: (TTT) program included:

o Accent and Grammar

o Customer Service Skills - Telephone and Conference Call Etiquette

o Soft Skills

o Cultural Sensitization

(2008) The International University of Latin America – The "Qualifying

teachers of Arabic for non-speakers of Arabic" program.

(2008) Arabi Center for Arabic Studies – Completed the "Qualifying

Teachers of Arabic for Non Speakers of Arabic" program

(2007) Berlitz - Teachers’ Training to learn and apply the Berlitz Method.

(2007) Bridges Foundation. (IITP) The International Institute for Training

Presenters – Program included: Presentation and Public Speaking Skills

Many Soft Skills courses on topics such as: Time Management – Leadership

- Mind Mapping – Planning – Communication Skills - Presentation Skills -

CV and Cover Letter Writing – Email Etiquette - Team Building -

Emotional Intelligence – Speed Reading , among others.

Writing Experience and Published WorkWriting Experience and Published Work

(2009-2011) Human Development groups on the internet - Administrator

and writer

(2005-2006) Montada Al-Kitab Al-Arabi – Online Creative Writing

Workshop in English

(2005) Centre Culturel Français d’Alexandrie - Arabic Script Writing

Workshop

(2005) – Had a Short story published on

http://ibelong.britishcouncil.org/english/stories/egyptstory2/

(2004) The British Council – Awarded a Certificate on winning the "I

Belong" Creative Writing Competition

(2004) The British Council - Completed a Creative Writing Workshop