qualitycelebrate

WDM Quality Initiative

City of West Des Moines

Celebrating Our Success!!!!

Quality Results

Over 20 citywide PATs Over 30 departmental PATs Quality Performance Report

Departmental PATsPublic Safety Cluster Consistent Staffing -- Fire Personal Protective Equipment -- Fire Vehicle Maintenance – Fire Promotional Process -- Police Communications -- Police Morale -- Police Alarm Ordinance -- Police Electronic Document Flow -- Police In-Service Training – Police Jail Processing -- Police “Walk the Walk” – EMS Committee Membership – EMS Work Out Room -- PD

Departmental PATsPublic Services Cluster Cross Training – Community Development Physical Working Environment -- Community

Development Initial Contact/Referral Process -- Community

Development Time Tracking – Public Works Employee Safety -- Public Works Irregular Work Hours -- Public Works Medical Response and Reporting -- Public Works Emergency Evacuation -- Public Works Multi-department Project Filing -- Public Works Storm Water Intake -- Public Works Snow Fence -- Public Works PCC Patching -- Public Works Hydrant Meter – Water Works Public Outreach project – Public Works Signal Maintenance – Public Works Construction Review – Development Services Traffic Allocation and Tracking – Development Services

Departmental PATsCommunity Enrichment Cluster Communications – Parks and

Recreation Volunteers -- Parks and Recreation Park Development Review -- Parks

and Recreation Raccoon River Park Special Events --

Parks and Recreation Front Desk – Human Services Comprehensive Community

Awareness – Human Services Training -- Library Communication - Library Library Appearance – Library Library Holds – Library

Quality Results Advance the Quality Initiative BSC Measures

43% of citywide PATs have implemented all recommendations (target: 100%)

56% of citywide PATs were completed in less than nine months (target: 100%)

10 active citywide/departmental PATs or project teams (target: 12)

Vision Quality is becoming a natural part of the

routine culture! Tools are used frequently for problem-

solving and process improvements “Informal” PATs are coming up with results

within a month

Old Vs. New

Step by Step

Structure (complex)

More Time

Process

Follow the Rules

Problem Avoidance

“Tool Box”

Fluid (easier)

Less Time

Results

Do what makes sense

Problem solving

Tracking PAT

PAT Tracker Archiving Report Three

Requirements for each PAT

Quality is about Leadership Leaders align resources and the attitudes that the

organization has about its opportunities and its problems.

Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities?

“All organizations are perfectly aligned to get the results they want.”

Recently completed PATs include…

Facility

Maintenance

Final Report

9/13/2006

Recently completed PATs include…

Help Desk PAT

Final Report

12/13/2006

Recently completed PATs include…

Property Disposal PAT

Final Report

2/14/2007

Recently completed PATs include…

Fire and EMS

Fleet Maintenance PAT

Final Report

2/14/2007

Recently completed PATs include…

Sign Code

Enforcement PAT

Final Report

03/14/2007

Recently completed PATs include…

Budget Process PAT

Final Report

4/11/2007