q4 merchandising meeting

Q4 Merchandising Meeting

Team 338

December 19, 2013

Agenda Introductions

Birthdays & Anniversaries

Recognition & Awards

Did you know...

Packets

Communication, GPS Phones, Cube Route

Safety

2014 New Items

Vision to Win

HR Policies

SSR Goals

Conculsion

Name

Area You Support

Your Favorite Holiday Item

Finish Sentence:

I do my best work when...

Introductions

Birthdays

• Rebecca Patton – Oct 13

• Mohamed Mahmoud – Nov 11

• Kari Higginbotham – Nov 16

Anniversaries

Tracy Rossi – 10/27 – 16 Years

Vanessa Haugh – 10/31 – 2 Years

Rebecca Patton – 11/12 - 6 Years

Kathy Morse – 11/14 – 1 Year

Managers Awards

Tracy Rossi

Christina Tamse

Darla Jones

Skip Brinkley

You are all

Superstars!!!!

Mondelez

International Did you know?...

Best Practices to Getting Organized…

On October 1st, 2013 Mondelēz International turned 1 year old!

80% of our business is conducted overseas…

Company Programs:

• Macy’s Thanksgiving Day Parade • “Official Snacks” of US Soccer (Men

and Women’s Leagues)

Packets

Store List

2013 Goals

Updated Vision to Win- Display Road Map

Cube Route-How to Add a Route

GPS Cheat Sheet

Pen & Marker

Box Cutter

Why is communication

important?

http://www.youtube.com/watch?v=kTcRRaXV-fg

What Would You Do?...

It is 8pm and you have not

received store instructions

for the next day…?

Communication

If you do not receive instructions by 8pm, email and call the

sales rep

If he/she doesn’t answer, leave a message

Immediately call me, if I do not pick up leave a message.

In general, are SRs sending you

instructions by 8 pm?

Communication

Follow SR instructions accurately and

provide feedback when you are not given

enough time

Expectations: Communication

Sales Rep should send you detailed instructions

• 8pm on week days

• 6pm on weekends

• Use these instructions as a preview walk guide

Sending daily recaps to Sale Rep is mandatory

• RMS needs to be copied on all recaps

• Recaps should include time worked, cases worked, management

you spoke to, changed/additional displays

• Urgent matters should be communicated to SR immediately

Send in SUCCESSES!

Expectations: Store Communication

Check in AND out with Store Management

Check In: what you are going to do

If building displays, ask about location

Check Out: Recap what you did

If needed, walk manager down aisle

Address issues or special requests, immediately

Expectation: Recap Communication

Expectation: Recap Communication

Expectation: Recap Communication

Kudos to you!!

Chris Lemonis!!! You ROCK!!

GPS and Cube Route

Best Practices

Verify accurate time in Cube Route every night

Record proper case count

Bring your GPS phone with you into each store, hit arrive

when you walk through the front doors of the store

1. Click on “Mobile Link”

2. Enter SHARP ID

3. Click Select for “View Trip”

GPS Phones

EDA: Estimated Delivery Arrival EDC = Estimated Delivery Completion U = Units Delivered ST = Store Time

5. PND = pending enr = enroute ARR = arrived SKP = skipped MIS = missed CMP = completed

6. Click “Status” to view trip

Cube Route: Daily View

https://services.cuberoute.com/kraft/html/login

Add a stop bar

Cube Route: Weekly Review

https://services.cuberoute.com/kraft/html/login

Add a Stop bar

No Route Available

Adding A Route

Instructions for adding a route to a previous day when no route is available:

•Click on “Deliveries”

•Click on “View Delivery Days” and then enter the date you want to

obtain a route for and click on “Go” •Click on the Merchandising Tab •Click on View Route •In the Add a Stop Box--enter the Life Number and click ADD •Repeat this step until all your stores are added in order worked •Click save at the bottom of the page •Enter your start time and in-store activities for each store

Common Errors

The arrival time for the second store does not

account for any drive time.

Before:

After:

Common Errors

There is no service time, but there is 0:29 in the in-

store time for store . The service time should match

in-store time, or be very close.

Before:

After:

Common Errors

It is a 12 hour day with a start time of 7 a.m. and a finish

time of 6:40 a.m. The total mileage home from the last store

is 37 miles, but the recorded time says it took 15:44!

Common Errors

There is an unplanned stop for :30 that was not

accounted for. Be sure to go off-duty if you are

taking a break. If the unplanned stop is a couple

minutes, and it was caused by traffic, then hit “miss.”

Expectations: Cube Route You are responsible for accurately recording the time AND

cases you worked each day scheduled and correcting any

“infeasible” routes

Breaks should be recorded as “Off Duty”

If you are going to be over your hours on a certain day, you

need to communicate to SR and RMS

Scheduled Time = Drive Time + Merchandising Time

Enter “In-Store Time” before adjusting “Arrival Times”

This is your time card….make sure it is 100% correct!

Safety

• The most important thing

we can do is go home the

same way we came to work,

happy and healthy

• Continue to be an active

part of our families lives

• Enjoy the activities we love

to do on our own or with

loved ones

• Continue to provide for our

families

Why Safety?…..

2 For U

December 2 for U Safety Stretch:

Shoulder Stretch Why: Flexibility in the upper back, shoulder and scapular area is

important for maintaining erect posture.

How: Arms overhead Interlace fingers, then straighten arms out in

front of you. Palms should be facing away from you as you do the

stretch. Feel stretch in arms and through the upper part of the back.

If you are comfortable you can try to raise your arms over your head

while keeping your hands clasped.

Time / Rate: 2 times in each position for 5 seconds.

When: As a daily stretching program and when you have shoulder,

upper back, neck or arm tension, tightness or discomfort. This is

used to improve posture.

Remember: Noises are normal as the shoulder blades move over

the ribs. Stretching should be felt in the shoulders upper back and

upper arms. Respect pain, numbness, and tingling symptoms. Stop

if it hurts! Stretching should never hurt. Only go to the point

where the stretch feels comfortable, not painful.

Injury Prevention: Proper Lifting

• Size up the load BEFORE you lift

— Knowing what you're doing and where you're going will prevent you from making awkward movements while holding something heavy

• Clear a path • Keep your float and the product close to you

• USE YOUR LEGS-SAVE YOUR BACK

Injury Prevention:

SAVE YOUR BACK

Back injuries are among the most common workplace injuries today

Wear and Tear

Repetition

Injury Prevention:

SAVE YOUR BACK

Correct Incorrect

Safety Gear

Buy me at

Walmart

for $5!!!

Injury Report Procedure

1. If an emergency, seek medical attention, otherwise you will be referred

to a specific provider

2. Call me immediately- 727-492-8803

•If you don’t reach me directly, call Mohamed Mahmoud 813-426-6729

3. Contact Lori Martin 813-744-2636 (Worker’s Comp Coordinator)

Is your Worker’s

Compensation Kit in your car?

2014 New Items

2014 New Items

2014 New Items

A Common Vision…..

A Goal to Win In-Store,

every store, everyday with…

• Display Excellence

• The Perfect Aisle and Shelf

• Best in Class Customer Service

Brand Display Road Map

Shelf Criteria

What is wrong with this picture?

Improves sales by 15%!

What is wrong with this picture?

Merchandising Standard

Merchandising Standard

Customer Service

Communication

Backroom Organization

Best in Class!

Backroom Inventory

All Repack Boxes Need To Be Labeled With Product Description, SKU, and quantity Like Items Need To Be Placed Together, with SKU facing out Heavy Items, Like Cookies, Should Be Stacked On The Bottom Essential To Increase Efficiency

B E F O R E : A F T E R :

Sales Rep E-mail on:

Backstock Standards

HR Policies

Dress Code

In-Store Product Consumption Be advised that under no circumstances should product be opened

and/or consumed while in a customer’s store. This applies to non-

scheduled consumer sampling, unsalable credits or pick-ups

and/or product brought in from outside.

Before you go….

What are our two goals

for this year?

2013 SSR Goals 1. Strive for More Perfect Stores, Demonstration of Vision to Win Principles &

Perfect Store In All We Do

M E R C H A N D I S I N G

• All authorized new items in distribution & tagged & “bull's-eye" merchandising on displays

• Follow MOD & operate within territory merchandising budget

• Follows dress code policy, including name badge

• Establishes daily plans in mind to maximize operating efficiency & maximum productivity

• Is Punctual

V I S I O N T O W I N M E R C H A N D I S I N G T E C H N I Q U E S

• Completes preview walk to identify all relevant Mondelēz display locations

• Thoroughly works back-stock & pulls from displays to ensure shelf inventory is maintained to eliminate

out-of-stock conditions

• Loads & uses carry aid according to merchandising standards

• Uses proper rotation technique to ensure product is properly rotated & out-of-code product is removed

from the shelf & displays

• Performs duties with a sense of urgency & achieves optimal CPISH dependent upon in-store activity

• Demonstrates proper package handling

• Employs progressive facing & clean up

C O M M U N I C AT I O N

• Checks in & out with store management & receiver

• Properly communicates in-store issues & competitive item information to SR at the end of the day

• Effectively communicates promptly with their manager when issues arise

• Identifies missing shelf tags & signage; requests them from store management

• Exhibits a positive attitude & creates a positive working environment

2013 SSR Goals

2. Drive Efficiencies To Fuel Growth (Manage Bottom Line)

BACKROOM MANAGEMENT

• Backroom inventory is consolidated, labeled, & maintained in a neat & orderly manner

• Empty delivery carts or pallets are safely placed in their appropriate location

• Utilizes progressive clean-up. Disposes of excess cardboard & trash according to store standards

• Damaged/out-of-date product is separated from fresh inventory & appropriately identified for driver

pick up

SAFETY

• Avoids work related Injury by working safely across all job responsibilities

• Demonstrates proper climbing, kneeling, lifting, pulling & reaching techniques

• Recognizes potential hazards & demonstrates practices to avoid risk of personal injury & injury to

others

• Advises management of any unsafe working conditions in a timely & appropriate manner

Performance Reviews

Ratings:

O= Outstanding

E= Exceeded Expectations

A= Achieved Expectations

P= Partially Met Expectations

B= Below Expectations

I will be approving payroll on

Sunday MORNING 12/22!!

Please review by Saturday

Evening!

HAPPY HOLIDAYS!!!!

Thank you!

THANK YOU for all you do!!

Please provide feedback on index cards