overview - pulsehelp.zendesk.com · without prior permission by ceb. overview . this document...
Post on 10-Jul-2020
6 Views
Preview:
TRANSCRIPT
1
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
OVERVIEW
This document contains sample demographic questions, along with response options. Demographic data may be collected through responses to survey questions, or uploaded as part of a participant file that is linked to survey responses. When demographic information is provided through a participant file and linked to survey responses, participants must be informed of this approach.
For more general information on the effective use of demographic questions on surveys, first consult Tips and Guidelines to Create an Effective Survey.
While sample demographic questions are included in this document, every organization is unique. Use these as a starting point but customize to fit your organization and the survey's purpose. Some common areas for customization are [between brackets].
What’s Typical
Most organizations include questions related to employees’ employment status and workgroup (e.g., location, job level, organizational tenure, division). In addition, some organizations also choose to include demographics of a more personal nature (gender, race, age, disability status, sexual orientation). However, these types of questions are typically avoided outside of the United States and are even illegal in some countries. It is strongly encouraged that you consult with your organization's legal department before including these questions in surveys that will involve any employees outside of the United States.
.
2
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
Country Sub-region Region
• Burundi
• Bassas da India
• Comoros
• Djibouti
• Eritrea
• Ethiopia
• Europa Island
• Glorioso Islands
• Juan de Nova Island
• Kenya
• Madagascar
• Malawi
• Mauritius
• Mayotte (Department of
France)
• Mozambique
• Réunion (Department of
France)
• Rwanda
• Seychelles
• Somalia
• South Sudan
• Tromelin Island
• Uganda
• United Republic of Tanzania
• Zambia
• Zimbabwe
• Eastern Africa Africa
Please select your location.
(Note: This list is typically at the level of country; include countries only where you have employees located.)
3
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Angola
• Cameroon
• Central African Republic
• Chad
• Congo
• Democratic Republic of the
Congo
• Equatorial Guinea
• Gabon
• São Tomé and Príncipe
• Middle Africa Africa
• Algeria
• Egypt
• Libya
• Morocco
• Sudan*
• Tunisia
• Western Sahara
Northern Africa Africa
• Bouvet Island
• Botswana
• Lesotho
• Namibia
• South Africa
• Swaziland
Southern Africa Africa
Please select your location. (contd.)
4
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Ascension Island
• Benin
• Burkina Faso
• Cape Verde
• Cote d'Ivoire
• Gambia
• Ghana
• Guinea
• Guinea-Bissau
• Liberia
• Mali
• Mauritania
• Niger
• Nigeria
• Saint Helena (Territory of the
United Kingdom)
• Senegal
• Sierra Leone
• Togo
• Western Africa Africa
Please select your location. (contd.)
5
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Kazakhstan
• Kyrgyzstan
• Tajikistan
• Turkmenistan
• Uzbekistan
• Central Asia Asia
• China
• China, Hong Kong Special
Administrative Region
• China, Macao Special
Administrative Region
• Taiwan
• Democratic People's
Republic of Korea*
• Japan
• Mongolia
• Republic of Korea
• Eastern Asia Asia
• Afghanistan
• Bangladesh
• Bhutan
• British Indian Ocean Territory
(Territory of the United
Kingdom)
• India
• Maldives
• Nepal
• Pakistan
• Sri Lanka
• Southern Asia Asia
Please select your location. (contd.)
6
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Brunei Darussalam
• Cambodia
• Indonesia
• Lao People's Democratic
Republic
• Malaysia
• Myanmar (Burma)
• Philippines
• Singapore
• Thailand
• Timor-Leste
• Viet Nam
• Southeastern Asia Asia
• Armenia
• Azerbaijan
• Bahrain
• Cyprus
• Georgia
• Iran (Islamic Republic of)*
• Iraq
• Israel
• Jordan
• Kuwait
• Lebanon
• Oman
• Qatar
• Saudi Arabia
• cont’d)
• Syrian Arab Republic*
• Turkey
• United Arab Emirates
• Yemen
• Middle-East Asia Asia
Please select your location. (contd.)
7
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Antigua and Barbuda
• Aruba (Kingdom of the Netherlands)
• Bahamas
• Barbados
• Bonaire, Saint Eustatius and Saba (Special Municipality
of the Netherlands)
• British Virgin Islands (Territory of the United Kingdom)
• Cayman Islands (Territory of the United Kingdom)
• Cuba*
• Curacao (Kingdom of the Netherlands)
• Dominica
• Dominican Republic
• French Antilles
• Grenada
• Guadeloupe (Department of France)
• Haiti
• Jamaica
• Martinique (Department of France)
• Montserrat (Territory of the United Kingdom)
• Puerto Rico (Sovereignty of the United State
• Saint-Barthélemy (Territory of France)
• Saint Kitts and Nevis
• Saint Lucia
• Saint Martin (Territory of France)
• Saint Vincent and the Grenadines
• Sint Maarten (Kingdom of the Netherlands)
• Trinidad and Tobago
• Turks and Caicos Islands (Territory of the United
Kingdom)
• United States Virgin Islands (Sovereignty of the United
States)
• Belize
• Caribbean The Americas
Please select your location. (contd.)
8
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Argentina
• Bolivia (Plurinational State of)
• Brazil
• Chile
• Colombia
• Ecuador
• Falkland Islands (Malvinas) (Territory of the
United Kingdom)
• French Guiana (Department of France)
• Guyana
• Paraguay
• Peru
• South Georgia, South Sandwich Islands
(Territory of the United Kingdom)
• Suriname
• Uruguay
• Venezuela (Bolivarian Republic of)
• Southern America The Americas
• Bermuda (Territory of the United Kingdom)
• Canada
• Greenland (Danish Realm)
• Saint Pierre and Miquelon (Territory of
France)
• United States of America
• Northern America The Americas
Please select your location. (contd.)
9
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Belarus
• Bulgaria
• Czech Republic
• Hungary
• Poland
• Republic of Moldova
• Romania
• Russian Federation
• Slovakia
• Ukraine
• Eastern Europe Europe
• Åland Islands (Autonomous
region of Finland)
• Alderney (Dependency of
Guernsey)
• Channel Islands
• Denmark
• Estonia
• Faeroe Islands (Danish
Realm)
• Finland
• Guernsey (British Crown
Dependency) Herm
(Dependency of Guernsey)
• Iceland
• Ireland
• Isle of Man (British Crown
Dependency)
• Jersey (British Crown
Dependency)
• Northern Europe Europe
Please select your location. (contd.)
10
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Latvia
• Lithuania
• Norway
• Sark (Dependency of
Guernsey)
• Svalbard and Jan Mayen
Islands
• Sweden
• United Kingdom of Great
Britain and Northern Ireland
• Northern Europe Europe
• Akrotiri and Dhekelia (Territory
of the United Kingdom)
• Andorra
• Bosnia and Herzegovina
• Croatia
• Gibraltar (Territory of the
United Kingdom)
• Greece
• Holy See/Vatican City
• Italy
• Malta
• Montenegro
• Portugal
• San Marino
• Serbia
• Slovenia
• Spain
• The former Yugoslav Republic
of Macedonia
• Southern Europe Europe
Please select your location. (contd.)
11
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Most Common Demographics
• Austria
• Belgium
• France
• Germany
• Liechtenstein
• Luxembourg
• Monaco
• Netherlands
• Switzerland
• Western
Europe
Europe
• Ashmore, Cartier Islands (Australian Territory)
• Australia
• New Zealand
• Norfolk Island (Australian Territory)
• Australia
and
Europe
Australia and
Oceania
• Fiji
• New Caledonia (Territory of France)
• Papua New Guinea
• Solomon Islands
• Vanuatu
• Melanesia
• Guam (Sovereignty of the United States)
• Kiribati
• Marshall Islands (Associated to the United States)
• Micronesia (Federated States of) (Associated to the
United States)
• Nauru
• Northern Mariana Islands (Sovereignty of the United
States)
• Palau (Associated to the United States)
Please select your location. (contd.)
12
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Please indicate your job level.
(Note: This demographic question may include a listing of job bands/grades.)
• Executive Management
(customize with relevant
information for your
organization such as CEO name and his/her
leadership team; Vice President and
Above)
• Senior Director/Directors
• Supervisor/Manager
• Salaried Professional (non- supervisor)
• Non-supervisory employees who are eligible for
overtime
(customize for your organization; for example
hourly plant, customer service and administrative
personnel)
How long have you worked for your company?
Or
Please indicate your length of service at [Company Name].
(Note: If your company has acquired other companies, include instructions as
to whether their response should include time working for one of these
companies.)
• Less than 6 months
• 6 months to 1 year
• 1 to 5 years
• 6 to 10 years
• 11 to 15 years
• 16 to 20 years
• 25 years or more
13
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Please select the response that most closely describes your function
within your organization?
(An example list is provided, but there is a great deal of variation across firms. Some functions on this sample list may overlap – e.g., Legal may
be considered part of Administrative; when this is the case, it is recommended that you use e.g.,’s as needed to clarify the functions
• Administrative Support (Office or Administrative Assistant,
Executive Assistant, etc.)
• Corporate (Strategy, Public Relations, Legal, Real Estate,
etc.)
• Customer Service (Call Center only)
• Customer Service (Non-Call Center)
• Communications
• Engineering and Design (excluding Software Engineering)
• Finance / Accounting
• Human Resources / Education / Training
• Information Technology / Systems (including Software
Engineering)
• Marketing / Market Research
• Manufacturing
• Operations (Service & Product Delivery)
• Procurement
• Quality Control / Quality Assurance
• Research and Development
• Retail (In-Store Sales and Management)
• Sales (Business-to-Business, B2B)
• Sales (Business-to-Consumer, B2C)
• Supply Chain / Logistics
• Technician
• Other (please specify) ____________________
Please indicate your gender: • Male
• Female
• Another option
14
© 2017 CEB. This document is proprietary and confidential. It is intended for the use by CEB clients exclusively and is not to be shared with any third parties
without prior permission by CEB.
Other less common questions include the following: • Please indicate your age:
• Which best describes your race/ethnicity?
• Do you telecommute?
• On average, how many days per week do you
telecommute?
• What shift do you work?
• How long have you been in your current role?
• Did you previously work for a company acquired by
[Company Name]? If so, which one?
• How much contact do you have with your company’s
external customers?
• On average, how many hours do you work per week?
Less Common Demographics
top related