organizational behavior at kfc

Organizational Behavior at

Presented by : AJMAL ALI S

Class : 1stsem MBA ‘C’

CONTENT

• About the company.

• Motivation.

• Leadership.

• Learning & knowledge management.

• Culture & diversity.

• Benefits to employees.

• Employees responds towards benefits.

• Conclusion.

About the Company

• KFC is a fast food restaurant chain that specializes in fried chicken

• Headquarter at Louisville, Kentucky, in the US.

• The idea of the company was founded by Colonel Harland Sanders in 1930.

• It main sells chicken, sandwiches, wraps and salads.

• It is the world's second largest restaurant chain.

• Muktesh Pant (CEO).

Motivation

• To enhance employee motivation KFC is using one to one meetings strategy.

• They have staff incentive programs, conventions, Champs Elysees.

• Includes the cleaning, hotel, maintenance, accuracy, speed of service and product quality etc.

• KFC sends e-mail, together with the memorandum to the employees, the crew incentive programs etc.

• The company uses bottom-up approach and a top to down in strategic decision-making .

Leadership• They use low differentiated with an integrated

leadership.

• They build the Yum! University that provides the training and development programs.

• They provide group of interactive session, institutionalized open conversation.

• They provides a completely transparent interface in those to leadership positions, and including all of the restaurant manager and the Chairman.

• Also enhance open communication, and give everyone the opportunity to express concerns and their ideas.

Learning & Knowledge Management

• KFC provides training to all the staffs.

• They offer each employee a form entitled "Training Needs Assessment“.

• They also provide some basic training to staff like the restaurant level and also provides the incentive lectures.

• They also have a guest speaker with the CEO and senior management meetings of different institution.

In addition, the company provides comprehensive training in the following areas:

• Leadership Development.• Coaching Skills.• Culture.• Interaction Management.• Fire Safety.• First Aid training.• Food Safety.• Human Resources, Workplace Health & Safety.• Information Systems.• Financial & Operations Accounting.

Culture & Diversity

• KFC offers different Diversity of food choices, different cultures in the rest of the world.

• KFC has workers from different parts of the world with different culture.

• They took decisions only after considering the values and norms of different culture.

• There are 7,741 KFC in other location or countries.

Benefits To Employees

• Health benefits include medical and dental insurance.• Vision and eye insurance are also available to the

qualified employees.• Also provides discounted gym and fitness services.• They also offer disability and accident insurance.• They also provide retirement benefits to some of there

employees.• Provides tuition benefits.• Even provides assistance which include medical,

college or even personal bills that an employee is struggling to pay.

• Also provides stock benefits.

• Discounted food and one free meal on one persons shift.

• Paid vacation is offered along with holiday pay.

• Child care programs are also available.

Employees Response

• Lower employees are unhappy as most of the benefits are only offered for qualified employees.

• Qualified employees are very much satisfied with the benefits offered by KFC.

• Every employees are very much satisfied with the health insurance provided as compared to other fast food outlets.

Conclusion• By this report we came to know a lot about

KFC, likewise their motivational strategies which uses a one to one meeting strategy, crew incentive programs etc.

• Unlike most of the other companies KFC follows bottom up and top to down strategy for decision making.

• We also come to know that people from different country and culture come together and work in KFC.

Conclusion

• KFC also provides so many benefits to the employees even though it is having some problems.